Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Timeline
Generic

Robert Adams

Lead, Supervisor, Customer Service,
Chicago,IL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level leadership position. Ready to help team achieve company goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience
7
7
years of post-secondary education

Work History

Assistant Leader

Deluxe Corporation
Chicago, IL
02.2021 - Current


  • Maintained confidentiality of company information.
  • Managed variety of timelines and multiple projects.
  • Coordinated and supervised staff and continuously evaluated performance.
  • Earned trust of others through open, honest communication and reliable follow-through.
  • Arranged development and delivery of updated training for staff.
  • Observed packing operations to verify conformance to specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Assistant Building Engineer

BSA Community Services
Chicago, IL
01.2021 - Current


  • Surveyed and tracked mechanical, plumbing and electrical equipment to enhance service quality and comply with preventive maintenance plans.
  • Stooped, stood, climbed and lifted heavy equipment to perform installations.
  • Conveyed thoughts and recommendations to supervisors, contractors and other stakeholders to resolve building-related problems.
  • Organized and prioritized competing priorities to maximize personal and team productivity.
  • Responded quickly to emergencies and summoned additional assistance to mitigate potentially hazardous situations.
  • Maintained computerized or manual equipment logs to detail preventive work.
  • Performed preventive maintenance and corrective repair to maintain buildings, industrial systems, equipment and grounds.
  • Identified and resolved potential structural issues.
  • Analyzed waterways to identify engineering problems and recommended corrective actions.
  • Supervised various municipal works and modernization projects and performed line and grade surveys.
  • Reviewed and assisted in performing technical bid analysis.
  • Maintained compliance with regulatory requirements for water quality protection.
  • Computed load and grade requirements, material stress factors and water flow rates to determine design specifications.
  • Acted as contact for client's communication with field personnel.

Rework-Lead/Machine Operator/ Quality Control

COMPUNNEL SOFTWARE GROUP INC
Countryside, IL
05.2020 - 01.2021


  • Managed transmission orders and made adjustments, as needed
  • Effectively collaborated with team leads
  • Documented audit procedures
  • Performed required quality checks every 30 minutes
  • Completed daily production approval
  • Maintained activity logs
  • Diagnosed and maintained commercial manufacturing equipment
  • Packed and sorted containers
  • Trained new operators
  • Ensured all equipment was running efficiently
  • Led a team of 10 employees
  • Kept detailed production records and identified hold-ups.
  • Complied with company and OSHA safety rules and regulations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Replenished materials and supplies as needed to maintain production.
  • Used precision measuring tools, micrometers and calipers to meet required product specifications.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Adjusted machines to increase productivity for runs.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Oversaw logistics and inventory management for storeroom.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Inspected products and machines to maintain quality and efficiency.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Maintained organized work area by cleaning and removing hazards.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Inspected finished products for quality and adherence to customer specifications.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Made sure that products were produced on time and are of good quality.
  • Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
  • Reviewed production schedules and streamlined processes.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Collaborated with other departments to optimize production workflows.

Floor Lead Supervisor

Snelling Staffing, L.L.C, UPS, Bensivelle
, IL
10.2019 - 05.2020


  • Making sure Processes processing mail are under correct class Media Mail and Priority Mail just to name a few.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Forecasted department labor requirements and established accurate budgets to cover expected demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evolved existing capabilities by implementing process improvements and eliminating unnecessary waste and bottlenecks.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Helped deploy new products and processes by translating directives into effective policies for front-line workers.
  • Coordinated supervisory assignments to maintain strong front-line leadership over 13 operations.
  • Instructed employees on proper cleaning and sanitation of equipment and surfaces.
  • Led production management as senior supervisory member by offering technical support and guidance to less experienced managers.
  • Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Achieved results by working with staff to meet established targets.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Monitored workflow to improve employee time management and increase productivity.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Conducted routine inspections to check quality and compliance with established specifications.

Frieght Handler

Snelling Staffing, L.L.C, CH Robinson
Des Plaines, IL
05.2020 - 09.2020


  • Packing products on demand
  • Attached labels to finalized products before shipment.
  • Loaded and unloaded trucks.
  • Blocked and braced freight to prevent shifting and product damage during transport.
  • Verified and noted count and condition of cargo received.
  • Collaborated with team members to resolve challenges and improve productivity.
  • Operated pallet jacks and forklifts to unload freight containers of varying weight and size.
  • Inspected freight for any damage or faults prior to loading.
  • Communicated with drivers and dispatch to coordinate delivery schedules.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Stayed updated on latest knowledge in transportation and logistics to provide relevant solutions to clients.
  • Sorted and organized packages to make deliveries to correct address.
  • Maintained inventory records for accurate tracking of goods and to minimize loss.
  • Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
  • Packed items to meet shipping requirements.
  • Operated computer systems to track shipments to improve efficiency and accuracy.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Verified quantity and description of materials received by checking merchandise against packing list.
  • Strapped items down over protective padding to secure throughout transportation.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Maintained clean, orderly work environment free of hazards.
  • Assembled pallets and crates for secure transportation of materials.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Operated equipment while observing standard safety procedures.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Managed warehouse operations and verified proper shipment procedures.
  • Helped train new employees in safe practices and warehouse procedures.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assisted in receiving, stocking and distribution of merchandise.

Quality Inspector/ Mail Sorter

Us postal, Snelling Staffing Services, LLC
Chicago, IL
11.2018 - 09.2019


  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Performed final preparation for outgoing, metered correspondences prior to placement for production.
  • Facilitated trailer loading by sorting mail and transferring by forklift.
  • Troubleshot malfunctioning mail-sorter machines by unclogging jams while protecting integrity of envelopes.
  • Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
  • Evaluated mail trays to determine proper placement.
  • Diagnosed unclear or unrecognized barcodes, documenting and communicating errors prior to resolving issue.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Performed routine maintenance on equipment to prevent downtime.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Checked for correct postage and address on mail, packages and parcels to avoid sending to wrong recipient.
  • Stamped sealed and sorted mail for delivery to other brances.
  • Maintained customer satisfaction by responding to customer inquiries and complaints.

Supervisor, Customer Service

Burlington Stores
Chicago, IL
10.2013 - 03.2019
  • Assisted customers with discounts
  • Reprimanded cashiers when needed
  • Greeted customers
  • Counted registers and closed store at the end of the night!
  • Made sure front end of store looked appropriate for customers
  • Talked to customers about issues and solved customers concerns
  • Made sure customers had a safe environment
  • Training new employees on their duties as a cashier and floor associate.

Cashier/Fitting Room Attendant/Floor Associate

Filene's Basement
Chicago, IL
05.2010 - 12.2011
  • Greeted and assisted customers with finding items and directing them to fitting rooms or register
  • Took inventory and stocked merchandise on a as needed basis
  • Assisted with returns/exchanges, as well as handle questions and concerns in a timely and efficient manner
  • Handled customer transactions and balanced individual drawer following every shift to ensure daily accuracy

Security Guard

Northwestern University
Evanston, IL
10.2008 - 06.2009
  • Patrolled premises to prevent and detect signs of intrusion and ensure security of doors and windows
  • Monitored and authorized entrance and departure of visitors, and other persons to guard against theft and maintain security of premises
  • Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences

Data Entry and Coordinator

Ravinia Festival
Highland Park, IL
03.2001 - 04.2009
  • Held accountable for admitting and managing fellow employee's information
  • Provide proficient services in a fast-paced environment
  • Assist fellow employees with their responsibilities and run errand when necessary

Housekeeping/Special Events Staff

Ravinia Festival
Chicago, IL
04.2008 - 09.2008
  • Cleaned Museum Fixture, Signed Clients up for events, Swept floors and cleaned bathrooms, clean up up all wine bottles and other product that were left after events.

Usher/Ticket Taker

Symphony Center
Chicago, IL
01.1997 - 08.2008
  • Took tickets, Greeted Customers with a smile, Assist customer in and out of their seats

Usher

Symphony Center
Chicago, IL
09.1999 - 04.2001
  • Cleaned Bathroom, Clean Theatres after shows Ended, made sure Customers got home safe after late show ended
  • Cleaned up poop corn and corners

Education

Associate of Applied Science - Graphic Design in Graphic Design

Columbia College Chicago
Chicago, IL
04.2007 - 01.2011

Bachelor of Applied Science - Communications in Communications

City Colleges of Chicago-Harry S Truman College
Chicago, IL
02.2012 - 07.2015

Skills

Highly competitive, self -starter who is organized, disciplined, and goal-orientedundefined

Additional Information

  • Energetic environment Supervisor Customer service Lead , Willing to relocate: Anywhere, Authorized to work in the US for any employer

Accomplishments

  • Supervised team of 14 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Assistant Leader

Deluxe Corporation
02.2021 - Current

Assistant Building Engineer

BSA Community Services
01.2021 - Current

Rework-Lead/Machine Operator/ Quality Control

COMPUNNEL SOFTWARE GROUP INC
05.2020 - 01.2021

Frieght Handler

Snelling Staffing, L.L.C, CH Robinson
05.2020 - 09.2020

Floor Lead Supervisor

Snelling Staffing, L.L.C, UPS, Bensivelle
10.2019 - 05.2020

Quality Inspector/ Mail Sorter

Us postal, Snelling Staffing Services, LLC
11.2018 - 09.2019

Supervisor, Customer Service

Burlington Stores
10.2013 - 03.2019

Bachelor of Applied Science - Communications in Communications

City Colleges of Chicago-Harry S Truman College
02.2012 - 07.2015

Cashier/Fitting Room Attendant/Floor Associate

Filene's Basement
05.2010 - 12.2011

Security Guard

Northwestern University
10.2008 - 06.2009

Housekeeping/Special Events Staff

Ravinia Festival
04.2008 - 09.2008

Associate of Applied Science - Graphic Design in Graphic Design

Columbia College Chicago
04.2007 - 01.2011

Data Entry and Coordinator

Ravinia Festival
03.2001 - 04.2009

Usher

Symphony Center
09.1999 - 04.2001

Usher/Ticket Taker

Symphony Center
01.1997 - 08.2008

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