Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Robert E Aggrey

ORANGE,CT

Summary

Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Residential Counselor

Silver Hill Hospital
New Canaan, CT
05.2017 - Current
  • Maintains a safe and therapeutic milieu through the admission process and orientation of new patients, maintaining appropriate boundaries, identifying environmental risks, completing patient safety checks as ordered, and by structuring and supervising daily activities and overseeing all crisis management of residents.
  • Encourages patient’s full participation in program of care and help identifies treatment-interfering behaviors. Identifies significant behavioral changes in patients and assesses as needed for suicide and fall risk, per policy, and informs necessary team members. Ensures care provided is appropriate to the ages of the patients served.
  • Appropriately monitors self-administration of medication by patients and complete all required records in an accurate and timely fashion. Ensure patient medications are ordered. Reports all medication errors, chart deficiencies, and other work performance errors to supervisor.
  • Collaborates and communicates with all treatment team members concerning all patient observations.
  • Administers house admission process and maintains required logs and documentation.
  • Actively conducts in-house group meetings as indicated by house schedule, such as community meeting, wrap-up group, DBT Skill Review, and Smart Recovery-informed groups. Provide skill coaching for patients to reinforce skill development.
  • Maintains accurate, timely, and complete records of patients, including daily shift note. Completes all required documentation upon patient discharge.
  • Covers house operations role in the absence of the Senior Residential Counselor, as assigned.
  • Performs other responsibilities and duties not delineated above that are specific to area of assignment

Returns Lead

Asurion
Smyrna, TN
10.2015 - 04.2017
  • Reviewed and processed customer returns in accordance with company policies.
  • Organized and tracked returned product inventory, ensuring accuracy of all documentation.
  • Monitored and updated return status information in the company's database system.
  • Assisted customers with inquiries regarding their returns via phone or email.
  • Identified potential issues related to customer returns and escalated them to appropriate parties for resolution.
  • Conducted research on customer complaints involving returned products.
  • Investigated discrepancies related to customer refunds and credits.
  • Performed quality checks on all returned items prior to restocking shelves.
  • Provided guidance to staff members on proper procedures for handling returns.
  • Developed reports that outlined trends in customer returns, such as seasonality or product-specific data points.
  • Resolved conflicts between customers and vendors concerning returned merchandise.
  • Coordinated with other departments, such as sales or logistics, regarding any changes in return policies or procedures.
  • Maintained a clean work area according to safety standards set forth by the company.
  • Ensured compliance with applicable laws and regulations pertaining to customer returns.
  • Managed communications with vendors regarding defective products being returned.
  • Audited warehouse operations for adherence to established return processes.
  • Tracked financial costs associated with processing customer returns.
  • Prepared daily, weekly, and monthly reports summarizing return activity within the organization.
  • Created training materials for staff members outlining best practices for handling customer returns.
  • Examined merchandise to determine problems and evaluate for possible solutions or repair.
  • Checked packaging to verify good quality, no damage and acceptable appearance.
  • Inspected returned items to identify damage or defects, documenting information in database.
  • Exercised safety precautions to prevent injury or damage to products and equipment.
  • Input clear customer account notes in internal computer systems to document return reasons.
  • Triaged products for functionality and assessed visible conditions to determine resale eligibility.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.

Merchandiser

PepsiCo
Nashville, TN
07.2014 - 10.2015
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Created merchandising plans based on customer buying habits and trends in the industry.
  • Developed promotional strategies to increase sales of featured products.
  • Organized displays according to company standards and specifications.
  • Analyzed inventory levels and made adjustments accordingly for maximum profitability.
  • Assisted customers with locating desired items within store locations.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Maintained accurate records of all merchandise transactions including receipts, invoices, orders, discounts.
  • Maintained a clean and organized work environment at all times.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
  • Performed regular price checks on select items throughout the store location.
  • Inspected shipments for quality control purposes prior to stocking shelves or racks with merchandise.
  • Generated reports detailing current stock levels, sales figures, markdown information.
  • Coordinated promotional events such as special sales or clearance items.
  • Participated in weekly meetings regarding upcoming promotions or changes in product lines.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Displayed appropriate signage for products and sales promotions.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.

Residential House Manager

Dawn of Hope
Johnson City, TN
05.2010 - 06.2014
  • Managed scheduling of staff and contractors, ensuring timely completion of tasks.
  • Maintained accurate records of client attendance, progress notes, medications, and incident reports.
  • Provided crisis management interventions as needed to address behavioral issues in a timely manner.
  • Assisted with the development of programs and activities designed to promote socialization skills among residents.
  • Coordinated transportation for residents to medical appointments or other activities outside the group home setting.
  • Provided direct supervision and support for staff members to ensure compliance with established policies and procedures.
  • Monitored financial resources within the program budget to ensure efficient utilization of funds.
  • Ensured that all necessary safety protocols were followed while providing care in the home environment.
  • Evaluated resident progress on an ongoing basis through regular communication with family members.
  • Collaborated with other healthcare professionals such as psychiatrists, psychologists, therapists., to provide comprehensive care services for clients.
  • Recruited, hired, trained and supervised new personnel within the facility according to state regulations.
  • Planned weekly menus based on nutritional requirements of each resident and maintained food inventory levels accordingly.
  • Organized recreational activities such as field trips or social events for residents in order to enhance their well-being.
  • Inspected living areas regularly to identify any potential hazards or maintenance needs.
  • Participated in meetings with state licensors or other stakeholders regarding program standards and outcomes.
  • Performed daily assessments of client behavior changes or physical health status.
  • Served as a liaison between families and guardians and agency staff ensuring proper communication among all parties involved.
  • Responded quickly and appropriately to emergency situations by implementing safety measures when needed.
  • Implemented strategies for conflict resolution between residents when disputes arose.
  • Adhered strictly to confidentiality guidelines regarding client information at all times.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Created work schedule in advance, promoting adequate coverage for shifts.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
  • Supervised group home for five residents with behavioral and developmental disabilities issues by motivating direction of seven-member team.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Encouraged residents to independently interact with others, make decisions and participate in community activities.
  • Managed daily needs of five neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
  • Monitored performance of seven-staff members to gauge work efficiency and improve overall productivity.

Education

Bachelor of Arts - Business Administration And Management

East Tennessee State University
Johnson City, TN
05-2013

Skills

  • Safety Management
  • Patient Education
  • Professionalism and Ethics
  • Client Advocacy
  • De-Escalation Techniques
  • Multicultural Sensitivity
  • Staff Training
  • Policy Enforcement
  • Microsoft Office
  • Behavioral Intervention Plans
  • Crisis Management
  • HIPAA Compliance
  • Decision-Making
  • Attention to Detail
  • Team building
  • Resident Supervision
  • Emergency Response
  • Organizational Skills
  • Care Plan Management
  • Analytical Thinking
  • Teamwork and Collaboration

Affiliations

  • Collected school supplies and other items for distribution to school children in Ghana, West Africa.
  • Coached soccer team made up of Liberian refugees in Johnson City Tennessee.
  • Conducted market analysis and made growth recommendations for a small business in Johnson City Tennessee.

Accomplishments

  • President of students' organization in East Tennessee State university.
  • Community leader in Johnson City Tennessee.
  • President, Coach Mentor, and Technical Advisor of a refugee recreational soccer team (Tennpro FC) in Johnson City Tennessee.
  • Award for exception academic performance at East Tennessee State University (2012).

Certification

  • CPI
  • CPR
  • PMPE

References

References available upon request.

Timeline

Residential Counselor

Silver Hill Hospital
05.2017 - Current

Returns Lead

Asurion
10.2015 - 04.2017

Merchandiser

PepsiCo
07.2014 - 10.2015

Residential House Manager

Dawn of Hope
05.2010 - 06.2014

Bachelor of Arts - Business Administration And Management

East Tennessee State University

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Robert E Aggrey