Robert A. James Jr.

Indianapolis,IN

Summary

Microsoft Dynamics 365 and full-stack developer with 10+ years of experience designing CRM systems, Power BI dashboards, and custom APIs. Adept at delivering scalable solutions that automate business processes, improve reporting, and enhance user experience.

Overview

years of professional experience

Work History

Enterprise Software Technical Analyst

Disciple Data Inc (DDI)

Carmel, IN

10.2020 - Current

Designed and optimized Microsoft Dynamics 365 applications for 5+ enterprise clients, improving workflow automation and reducing manual data entry by 25%.
Created and implemented SSRS and Power BI reports/dashboards that increased reporting speed and accuracy for key stakeholders.
Partnered with cross-functional teams to gather requirements, produce design documentation, and deliver enhancements in Agile sprints.
Collaborated using Jira, GitHub, and Azure DevOps to ensure smooth deployments and version control.

Software Developer

Koorsen Fire & Security

Indianapolis, IN

05.2012 - 03.2020

Provided system administration and customization support for Microsoft Dynamics CRM.
Built the company’s mobile CRM application using Resco Mobile CRM, improving field technician productivity.
Developed SSRS reports on the Business Reporting Portal to deliver real-time managerial insights.
Utilized React.js to create a web-based CRM application and built C# APIs with .NET Core to integrate external systems.

Education

Associate of Science - Software Development

Ivy Tech Community College