Robert A. Keeler
Springfield,MA
Summary
Dynamic individual with hands-on experience in Information Technology and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Installation Security Officer
Commonwealth of Massachusetts
06.2006 - Current
- Protect and preserve the assets of the Massachusetts Air National Guard, U.S. Air Force
- Prepared detailed blotters and reports on AFJIS.
- Keep aircraft ramp and Protection Level 3 aircraft secure and free from unauthorized persons
- Provide a safe corridor for launching Alert Fighters for Homeland Security Alert Missions
- Maintain a Secret Security Clearance
- Help maintain and troubleshoot CJIS computer issues
- Troubleshoot outside network issues that arise with non-government computers and maintained COMPUSEC compliance
- Operated U.S. Government vehicles to patrol large sites
- Actively participated in drills designed to test emergency response protocols
- Responded quickly to emergency situations using sound judgment to resolve issues promptly
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Police Officer
West Springfield Police Department
09.2001 - 03.2011
- Uphold public trust and provide excellent service to different communities
- Diffused volatile situations using training and expertise
- Conducted preliminary and follow-up investigations of criminal incidents, hazardous situations, and vehicle collisions
- Administered first aid when necessary, including CPR
- Maintained awareness of changing laws, regulations, procedures and technologies
- Interviewed victims, complainants, and witnesses to obtain accurate information
- Provided testimony in court proceedings as needed regarding arrests made or other related matters
- Demonstrated ability to analyze complex situations and develop effective solutions
- Demonstrated sound judgment during high-pressure situations
Emergency 9-1-1 Dispatcher
Hadley Police Department
09.1999 - 05.2010
- Processed high call volumes for law enforcement and fire and emergency medical services
- Questioned callers to ascertain nature and location of emergency using established methods and techniques
- Reacted immediately and appropriately to emergency and crisis situations
- Performed administrative duties such as filing reports, and documenting incident details
- Demonstrated effective problem-solving skills while managing multiple incoming calls
- Maintained calm and professional demeanor during high-pressure situations
- Utilized multiple communication systems to manage incoming calls
- Adhered to established protocols and procedures when handling 911 calls
- Operated workstation comprised of multiple computer systems, telephone systems, and geographical mapping tools
- Managed stressful situations in a calm, composed manner while remaining professional at all times
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
Education
Associate of Technical Science (A.T.S.) - Information Technology
Eastern Gateway Community College
Steubenville, OH06.2024
Skills
- Security Systems
- COMPUSEC
- Asset Protection
- High Level of Integrity
- Government Security Clearance {Secret}
- Complex Problem-Solving Skills
- Report Generation
- Security Oversight
- Advanced Computer Proficiency
- Information Security
- Network Administration
- Hardware and Software Updates
Accomplishments
- Completed intensive training in Personal Computer Security and Firewall Applications.
- Recipient of individual and departmental awards for providing stellar client service.
- Documented and resolved loss of connection on CJIS which led to continued access for all BDOC controllers.
- Used Microsoft Excel to develop and implement an Overtime tracking database.
- Obtained ATS in Information Technology with a 3.64 GPA
- Assisted the U.S. Secret Service in providing security for the Vice President of the United States
Certification
- Currently Studying for CompTIA Security+ Certification
- TestOut/CompTIA A+ Certification
- TestOut/CompTIA Linux Pro Certification
- U.S. Department of Defense Secret Security Clearance
- Commonwealth of Massachusetts C.O.R.I. Certification
- Commonwealth of Massachusetts Enhanced E9-1-1 Telecommunicator Certification
Honors and Awards
- Member of National Honor Society, 2023
- ISO of the Year, 2022, 104th FW/SFS
Timeline
Installation Security Officer
Commonwealth of Massachusetts
06.2006 - Current
Police Officer
West Springfield Police Department
09.2001 - 03.2011
Emergency 9-1-1 Dispatcher
Hadley Police Department
09.1999 - 05.2010
- Currently Studying for CompTIA Security+ Certification
- TestOut/CompTIA A+ Certification
- TestOut/CompTIA Linux Pro Certification
- U.S. Department of Defense Secret Security Clearance
- Commonwealth of Massachusetts C.O.R.I. Certification
- Commonwealth of Massachusetts Enhanced E9-1-1 Telecommunicator Certification
Associate of Technical Science (A.T.S.) - Information Technology
Eastern Gateway Community College
Similar Profiles
Walter BaptisteWalter Baptiste
Trooper First Class at Commonwealth of MassachusettsTrooper First Class at Commonwealth of Massachusetts
Darien Da CostaDarien Da Costa
MassHealth Benefits Eligibility Representative A/B at Commonwealth Of MassachusettsMassHealth Benefits Eligibility Representative A/B at Commonwealth Of Massachusetts
Laura PetersonLaura Peterson
Document Specialist at Commonwealth Of MassachusettsDocument Specialist at Commonwealth Of Massachusetts