Robert Albano

CONTRACT ROLE

Client Companies

· HealthPartners

· Price Waterhouse Coopers (PWC)

· Oracle

· University of Oregon

Accomplishments and Outcomes

I spearheaded a complex Oracle HR and Payroll implementation for a large healthcare client, integrating 18 independently operating legal entities into a single Oracle HCM environment. By leveraging Oracle’s robust capabilities, I architected a streamlined HCM and payroll solution, reducing thousands of historic pay and deduction codes to a few hundred efficient elements. Additionally, I designed a new HR and payroll organizational structure, processes, and audit system to manage HCM operations for over 28,000 employees across the 18 entities. Oracle recognized this implementation as one of the smoothest and most effective, given the client’s complexity.

At Salo, I contributed to several proposals and RFP responses, securing four additional deals valued between $150,000 and $3.5M. One notable project involved a comprehensive review of a large state university’s payroll systems, processes, and integrations to address persistent processing issues. My recommendations led to a 20% reduction in HR and payroll headcount and increased payroll accuracy to over 99% through automation, streamlined processes, and a refined organizational structure focused on employee experience.

Skills and Attributes

HR Consulting | Multi-jurisdictional Payroll | Project Management | Oracle HCM | C-Level Management | JIRA Healthcare | Higher Education | Compensation | Reports and Analytics | Onbase | Higher Education | Banner | Workday | SAP | Union Administration | Retirement and Pension

Accomplishments and Outcomes

As the founder and owner of Prometheus Strategy, I oversee the entire operation from concept to completion. My responsibilities include designing unique, sustainable wood products that meet the needs and preferences of our customers. I manage all aspects of marketing, ensuring our brand is effectively communicated and reaches our target audience. Additionally, I handle the financial aspects of the business, including budgeting, pricing, and financial planning, to ensure profitability and sustainability. My role also involves overseeing production processes, ensuring high-quality craftsmanship, and maintaining efficient workflows.

In this multifaceted role, I have studied other visionary products and designers and leverage my creativity and business acumen to drive the success of the company. I develop and implement strategic plans to grow the business, build strong relationships with suppliers and customers, and continuously seek opportunities for innovation and improvement. My commitment to sustainability is reflected in every aspect of the business, from the materials we use to the processes we employ. By balancing design, management, and production, I ensure that our products not only meet high standards of quality but also contribute positively to the environment and our community.

Skills and Attributes

Product Design | Sales | Marketing | Accounting and Finance | Business Development | Manufacturing | Supply Chain | Sustainability | Profit and Loss | Business Acumen | Entrepreneurship | C-Level | Planning | Vendor Management | CAD Design

Client Companies

· The Coca-Cola Company

· Audi

· General Mills

· CSL Behring

· McDonalds

· Northrup Grumman

Accomplishments and Outcomes

As a key leader at Capgemini, I played a pivotal role in refocusing the company’s efforts on HR strategy and return-to-work initiatives post-COVID. Starting with a small team of two, I successfully built the HR strategy brand internally, partnering with market units, technology deployment partners, and target clients to initiate HR strategy conversations. This effort resulted in a significant increase in annual project revenue from $2M to over $60M and expanded our team from 2 to 60 members. I also identified a strategic opportunity with ServiceNow, leading to a partnership that positioned us as their go-to-market partner around employee experience. My efforts created a robust pipeline of opportunities, significantly raising the awareness and capability of our HR strategy consulting within the organization.

In addition to these achievements, I have been deeply committed to coaching and employee development. I have mentored team members, fostering a culture of continuous learning and professional growth. By implementing structured development programs and providing regular feedback, I have helped employees enhance their skills and advance their careers. My focus on building a strong, knowledgeable team has been instrumental in driving our success and ensuring we deliver exceptional value to our clients.

Skills and Attributes

Practice Management | ServiceNow | Employee Development | RFP and RFQ Response | Pre-Sales Consulting | Post Contract Delivery | Oracle | Workday | SAP | Automotive | Life Sciences | Organizational Design | Budgets and P&L | Resource Management | Global HR Strategy | Employee Experience | Employee Engagement | Sales and Go-to-Market Strategy | Aerospace and Defense

Accomplishments and Outcomes

At OTG Management, I was brought on board to review and assess the HR ecosystem due to significant system and process issues. I reorganized the teams into distinct program units, clearly defining roles and responsibilities for each. My comprehensive review of processes and systems, in collaboration with HR partners outside of Total Rewards, led to a reimplementation of the benefits system, eliminating a $2M annual funding shortfall with the self-funded health plans. I also implemented a global payroll processing checklist, which included new balancing reports, reducing payroll errors from up to 30% per cycle to less than 0.5%. Additionally, I reinvented our recruiting process, transitioning from in-person hiring events to a streamlined virtual process, resulting in a 25% increase in candidate throughput, better starting rates, and improved retention rates.

During the COVID-19 pandemic, I managed the challenging task of laying off 90% of the service staff while developing a comprehensive return-to-work strategy. This involved creating a phased approach to rehiring and reintegrating staff, ensuring safety protocols were in place, and maintaining clear communication with all employees to keep them engaged and informed. My efforts in coaching and employee development were crucial during this period, as I provided support and guidance to remaining staff, helping them adapt to new roles and responsibilities. This holistic approach ensured that OTG Management could navigate the crisis effectively and emerge stronger.

Skills and Attributes

Dayforce | Scheduling | Organizational Design | Budgets | International HR Strategy | Global Payroll | Performance Management | Executive Compensation | Compensation Administration | Analytics | Dashboards | Resource Management | Self-Funded Health Benefits | Benefit Administration | Retirement Administration | Union Negotiation | CBA Administration

Accomplishments and Outcomes

At WeWork, I joined during a period of hyper-growth to review and standardize global HR processes, identifying gaps that could be addressed through process improvements or technology. During my tenure, we implemented the Workday Global Mobility module for our mobile workforce, automating processes related to paying expenses and payroll earned in foreign countries, and allocating journal expenses appropriately. I also redesigned the global incentive compensation programs, implementing Xactly Corp’s Incent system for calculation tracking and global payments. Additionally, we utilized Solium’s Shareworks platform to maintain all stock history and transactions, handling two stock tender events on the platform. I also built a new Long-Term Incentive (LTI) matrix, integrating it with both our hiring and annual merit processes.

In preparation for WeWork’s IPO, I played a crucial role in ensuring our HR systems and processes were robust and compliant. I planned and executed the integration of six new company acquisitions and one divestiture, totaling nearly 2,000 employees globally. This involved meticulous planning and coordination to ensure seamless transitions and alignment with our existing operations. Additionally, I designed and implemented a PMO for People Systems to manage over 100 HR projects, establishing controls, plans, and metrics to ensure successful project execution. My efforts contributed significantly to the company’s readiness for the IPO and its ability to scale efficiently during a period of rapid growth.

Skills and Attributes

Operational Excellence | System Implementation | Global IT System Strategy | System Integration | Xactly | Incentive Compensation | Executive Compensation | Solium Shareworks | Stock and IPO Administration | Global Payroll | Pre IPO Stock Administration | Mergers and Acquisitions | C-Level Communication | Hyper-growth | Start-up | Global Mobility | Long Term Incentives | Global Onboarding | Global Benefit Administration | Tax Equalization | Workday | Prism | Salesforce | Qualtrics | International Payroll Regulation

CONTRACT ROLE

Accomplishments and Outcomes

At CompuCom, I was brought on board during the finalization of their acquisition by Office Depot to stabilize the current Workday platform and HR operations, and to plan for the transition to Office Depot’s Oracle HCM Cloud platform. Collaborating with HR stakeholders, we identified, prioritized, and implemented an enhancement plan for Workday to ensure data cleanliness before transitioning to Oracle. We meticulously documented existing HR processes and policies, laying the groundwork for a smooth transition. Additionally, we stabilized the global onboarding process for new employees and implemented a 5-tiered service model for HRIT system support, which significantly improved communication between teams and reduced the number of monthly service tickets.

In preparation for the transition, I also managed the integration of Oracle finance systems, ensuring alignment with the new HR platform. This involved detailed planning and coordination to ensure that financial operations were seamlessly integrated with HR processes. My efforts in managing these transitions and integrations were crucial in maintaining operational stability and efficiency during a period of significant change. This comprehensive approach not only facilitated a smooth transition to the Oracle HCM Cloud platform but also enhanced the overall effectiveness of HR and financial operations within the organization.

Skills and Attributes

System Optimization | Project Planning | Workday | Oracle HCM | Oracle FM | PMO | Project Management | Strategy | Service Delivery | Implementation | Transformation | Transition | Org Design | Acquistion

CONTRACT ROLE

Client Companies

· MGM Resorts

· The Borgata Casino

· Avnet

· Boeing Employee Credit Union

· Clorox

Accomplishments and Outcomes

At Collaborative Solutions, I focused on HCM implementations with significant Payroll and Total Rewards components. During my tenure, I successfully led the implementation of Workday HCM, payroll, and benefits for Clorox and Workday HCM and payroll for Boeing Employees Credit Union (BECU). One of my notable projects was leading the acquisition of the Borgata Casino in Atlantic City by MGM Resorts, integrating them into the existing Workday platform. This involved meticulous planning and execution to ensure a seamless transition and alignment with MGM’s existing systems, considering the complexity of both organizations operating 24 hours per day.

Additionally, I played a crucial role in designing the global payroll integration between Workday, SAP, and various other systems to deliver payroll in 70 countries. This complex project involved coordinating with 25 local payroll providers and integrating with the legacy SAP platform to ensure accurate and timely payroll processing worldwide. This work was part of Avnet’s Phase 2 global go-live of Workday, and included ensuring all integrations were in place and functioning smoothly. My efforts in this complex project significantly enhanced the efficiency and effectiveness of HR and payroll operations across all of Avnet.

Skills and Attributes

Workday | SAP | Global Payroll | Technology | Project Management | Acquisitions | Mergers | Testing | Strategy | Planning | Benefit Administration | System Optimization | Casinos | Banking | Stakeholder Management | Outsourcing | Managed Applications

CONTRACT ROLE

Accomplishments and Outcomes

At Chipotle, I was brought in during the final stage of their Phase 1 Workday implementation to diagnose project delays and provide recommendations for Phase 2. During my tenure, I led the re-engineering of the entire payroll process, collaborating with Workday’s Payroll Product team to enhance time and attendance tracking accuracy (down to the hundredth of a second) and upgrade the payroll calculation process from single-threaded to multi-threaded processing. This overhaul significantly improved payroll efficiency and accuracy. Additionally, I redesigned the benefits process and Workday Benefit configuration to resolve persistent issues enrolling new eligible employees and auditing existing benefits and vendors. We also planned and executed the global payroll vendor integration with SafePay in four countries, ensuring seamless payroll operations across borders.

Beyond these technical improvements, I actively contributed to Workday’s understanding of the hospitality sector by joining four design groups, including the Retail Advisory Group and co-chairing the High-Volume SIG. My insights helped shape Workday’s product development to better meet industry needs. I also shared my expertise at the 2015 Workday Rising Convention, where I spoke on time and attendance, highlighting best practices and innovations. My role at Chipotle not only addressed immediate project challenges but also laid the groundwork for long-term operational improvements and industry advancements.

Skills and Attributes

PeopleSoft | Workday | HCM | Finance | Legacy Data Management | Hospitality | Vendor Management | Annual Enrollment | Benefit Administration | Timekeeping | Aloha | SafePay | Workday Rising Speaker | Retail Advisory | System Roadmap | Innovation | Strategy | Product Development | Product Management

CONTRACT ROLE

Client Companies

· Murphy Oil

· Wisconsin Physicians Services

· Apollo Education Group (University of Phoenix)

· Google

Accomplishments and Outcomes

At Ultimate Software, I played a pivotal role in launching the UltiPro Managed Services group as the company transitioned into the HR outsourcing space. I designed and implemented an HR Shared Service model that became the foundation of UltiPro Managed Services, ensuring efficient and scalable service delivery. During my tenure, I successfully onboarded several new clients onto UltiPro and into UltiPro Managed Services, including Apollo Education Group, within an impressive timeframe of just eight months. Additionally, I established the Tax and Garnishment reporting service on the MasterTax platform, streamlining compliance and reporting processes.

I also developed a comprehensive staffing strategy and model, hiring, training and coaching a team that was both cost-effective and efficient, coming in below initial estimates for size and cost. My commitment to excellence ensured that we never missed a Service Level Agreement (SLA) with any client since the inception of UltiPro Managed Services. This meticulous planning and execution not only solidified the service delivery model but also laid the groundwork for the company’s HR and payroll outsourcing capabilities, driving long-term success and client satisfaction.

Skills and Attributes

Practice Management | Entrepreneurship | Employee Development | Training | Ideation | Service Delivery Design | Implementation | UltiPro | Kronos | PeopleSoft | MasterTax | SLAs | OLAs | Metrics | Higher Education | Insurance | Gas and Oil | Technology | Employee Development | Coaching | Resource Planning

Client Companies

· The Coca Cola Company

· Robert Half

· VMware

· Virgin America Airlines

· DirecTV

· CareFusion

Accomplishments and Outcomes

At ADP, I was a leader in the COS Division and led my unit to be the fastest-growing division within the entire company. During my tenure, I addressed significant employee and culture issues in the Seattle office, successfully moving employee engagement scores from the lowest in ADP to the second highest. I implemented ten new clients, consulting with each to design a service delivery strategy, implement multiple APD systems, hire teams, and manage ongoing operations on long-term outsourced contracts. I never missed a Service Level Agreement (SLA) with any client during any quarter. Managing 16 clients directly, I held the largest book of business among the 10 Directors and was consistently ranked as the most profitable book of business. My strong client relationships were reflected in receiving the highest Net Promoter scores in COS.

In addition to these responsibilities, I managed a team of 80 onshore and over 200 offshore resources, ensuring seamless coordination and delivery of services. I was also heavily involved in sales and business development, securing contracts valued between $10M and $60M each. My efforts in business development not only expanded our client base but also contributed significantly to the division’s revenue growth. This comprehensive approach to leadership, client management, and business development was instrumental in driving the success and growth of the COS Division at ADP.

Skills and Attribute

Practice Management | Outsourcing | Global Payroll | Tax Administration | Garnishments and Wage Attachments | Benefit Administration | Implementation | Culture Change | Change Management | Org Design | Profit & Loss | Strategy | Customer Service | Retention | Sales | Business Development

CONTRACT ROLE

Client Companies

· Walmart

· Duke Energy

· Agrovista

· Bank of America

Accomplishments and Outcomes

At Perficient, I played a key role in building the HR Consulting Practice and managed a significant project with Walmart. During my tenure, I collaborated with Walmart to identify gaps and issues within their incentive compensation program, which impacted nearly half of their 1 million employees. By re-engineering the process, I eliminated a $5 million error that had occurred in previous years and reduced the execution time by more than half. This project not only improved accuracy but also enhanced efficiency, ensuring timely and correct compensation for a large portion of Walmart’s workforce.

In addition to my work with Walmart, I actively engaged in business development, reaching out to existing Perficient clients to identify new opportunities for HR consulting services. This effort resulted in over $1 million worth of new projects, with contracts ranging from $200,000 to $600,000 each. I also initiated a project with AgroVista to review their end-to-end global payroll process, further expanding our consulting practice’s reach and impact. My contributions significantly bolstered the HR Consulting Practice’s growth and established a strong foundation for future success.

Skills and Attributes

Practice Management | Entrepreneurship | Strategy | Incentive Compensation | Executive Compensation | Global Payroll | Business Development | Contract Negotiation | Process Engineering | Resource Management | Project Management

CONTRACT ROLE

Client Companies

· Agilent Technologies

· TXU Energy

· Cadbury

· Hospira

· AstraZeneca

· Becton Dickenson

Accomplishments and Outcomes

At NGA, I was recruited by the former head of Accenture HR Business Process Outsourcing to help prepare for a significant acquisition and stabilize the North American HR Shared Services Operations. During my tenure, I successfully implemented three clients onto the SAP platform and NGA’s outsourced HR Shared Service practice. I reviewed and re-engineered several processes, resulting in nearly a 30% reduction in redundant work, which allowed us to avoid filling four open positions, reduce overtime, and improve SLA performance. Additionally, I instituted a processing audit system that significantly reduced payroll, benefit, tax, and garnishment errors. I reorganized the team to better support clients and clarify responsibilities, ensuring efficient and effective service delivery.

In addition to these operational improvements, I played a key role in business development, securing contracts valued between $10M and $50M. My efforts culminated in the successful planning and execution of the acquisition of the Convergys HRO book of business, which added 1 million new lives and 20 clients to NGA’s portfolio. This acquisition not only expanded our client base but also strengthened our market position. My contributions were instrumental in driving growth and stability within the North American HR Shared Services Operations, positioning NGA for continued success.

Skills and Attributes

Acquisitions | Service Delivery | Global Payroll | Benefit Administration | Implementations | Garnishments and Wage Attachments | Integrations | Profit & Loss | SLAs | Metrics | SOX Audits | SAP | Outsourcing | BPO | Tax Administration | Coaching | Employee Engagement | Employee Development | Offshoring |

Client Companies

· Washington Gas

· GMAC

· Hawker Beechcraft

· Joe’s Crab Shack

· Catalina Restaurant Group

· Levi’s

Accomplishments and Outcomes

At Accenture, I was brought on to lead the Payroll & HR consulting and outsourcing efforts within the HR Business Process Outsourcing group as the company expanded into the middle market. During my tenure, I successfully implemented three new clients on three separate platforms into the BPO business. I reorganized the teams into a shared service model, reducing headcount by 24%, and took over the management of the HR Call Center, implementing a new CRM system to better track issues and identify trends. I stabilized the existing book of business, turning around dissatisfied clients and winning two HR Outsourcing Awards. Additionally, I planned for Accenture’s exit from the middle market, working closely with clients to ensure a smooth transition to alternate vendors.

Following these achievements, I was promoted to run the Accenture HR Shared Services division in Chicago. In this role, I managed to reduce staff from 75 to 35 while simultaneously increasing the accuracy of payroll and benefits processing to over 99.9%. My leadership and strategic initiatives not only improved operational efficiency but also enhanced employee engagement, client satisfaction and service quality.

Skills and Attributes

Outsourcing | Strategy | Implementation | PeopleSoft | Infor | Shared Services | Org Design | Call Center |

Accomplishments and Outcomes

I founded The Resource Company as a Professional Employer Organization (PEO) and successfully grew it into a multi-state venture, servicing hundreds of clients and thousands of employees. I managed the full P&L of the company, overseeing millions in payroll, payroll tax, and health insurance deferrals. My responsibilities included instituting various health and retirement plans and designing comprehensive benefit programs tailored to our clients’ needs. I led all sales efforts, driving business development and expanding our client base, which resulted in the company’s growth from a single employee to several thousand.

In addition to business development and financial management, I focused heavily on employee development. I implemented structured training programs and career development initiatives to ensure our team was well-equipped to meet client needs and excel in their roles. My leadership fostered a culture of continuous improvement and professional growth, which was instrumental in maintaining high levels of employee engagement and satisfaction. This holistic approach to business and employee development ensured the long-term success and sustainability of The Resource Company.

Skills and Attributes

PeopleSoft | Workday | HCM | Finance | Legacy Data Management | Hospitality | Vendor Management | Annual Enrollment | Benefit Administration | Timekeeping | Aloha | SafePay | Workday Rising Speaker | Retail Advisory | System Roadmap | Innovation | Strategy | Product Development | Product Management