Robert Alcala
Facilities management
Mesquite,TX
Summary
Meticulous Administrative professional skilled in managing complex schedules and coordinating networking events to drive business development. Diplomatic communicator with expertise in active listening and conflict resolution. Proven history of applying business acumen to improve processes and increase productivity in office operations.
Overview
25
25
years of professional experience
1
1
Certification
5
5
years of post-secondary education
Work History
Administrative Aide
Harris County Toll Road Authority
Houston, Texas
04.2021 - 08.2023
- Maintained appointment and event calendars for executives and department heads.
- Oversaw company database and verified accurate updates and proper file management.
- Inventoried and ordered supplies to maintain consistent access to required items.
- Responded to inquiries via email, telephone and social media platforms.
Facilities Maintenance Supervisor
Parish Episcopal School
Dallas, Texas
11.2012 - 10.2016
- Performed routine inspections to maintain safety and functionality of facility's school systems.
- Organized staff of 12 by supervising daily operations, developing work schedules and assigning specific tasks.
- Adhered to Texas health and safety regulations in developing and implementing OSHA facility maintenance protocol.
- Monitored supply inventory and submitted orders while complying with maintenance budget restrictions.
- Performed repairs and scheduled maintenance of company equipment and systems.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Established and enforced clear safety policies to protect workers from injury.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Delegated work to staff, setting priorities and goals.
- Collaborated with fellow janitorial team members to complete large-scale projects in a timely manner.
- Assisted in training new janitorial associates on company policies, procedures, and safety guidelines.
- Reduced the need for additional janitorial staff by effectively prioritizing tasks and managing time efficiently.
- Upheld a high standard of cleanliness throughout the facility by performing regular deep-cleaning tasks on floors, windows, restrooms, and common areas.
- Improved cleanliness standards by implementing efficient cleaning methods and maintaining a consistent schedule.
Director of Facilities Maintenance
Parsons House Assisted Living
La Porte, Texas
07.2008 - 06.2011
- Performed repairs and scheduled maintenance of company equipment and systems.
- Adhered to Texas health and safety regulations in developing and implementing safe facility maintenance protocol.
- Monitored supply inventory and submitted orders while complying with maintenance budget restrictions.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Created and managed budgets for travel, training and teambuilding activities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Managed a team of maintenance technicians, ensuring timely completion of tasks and high-quality workmanship.
- Increased employee satisfaction by addressing workspace concerns promptly and implementing improvements based on feedback.
- Conducted regular inspections of facilities equipment, identifying potential issues before they escalated into costly repairs or replacements.
- Oversaw groundskeeping efforts, ensuring attractive landscaping and well-maintained exterior spaces throughout all seasons.
- Developed comprehensive budgets for facilities maintenance projects, effectively allocating resources to maximize efficiency.
- Provided ongoing training for staff members on safety procedures and proper usage of tools and equipment.
- Enhanced safety protocols by conducting thorough risk assessments and implementing necessary changes.
- Monitored inventory and ordered supplies while adhering to maintenance budget restrictions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
No Degree - Lean Strategy
Six Sigma Society
USA 03.2023 - 03.2024
Bachelor of Science - Industrial Technology
The University of Texas of The Permian Basin
Odessa, TX 01.2017 - 12.2018
Master of Science - Facilities Management
The University of Texas At San Antonio
San Antonio, TX 05.2022 - 05.2024
No Degree - Park And Recreation Facility Management Practices Certificate Program
Indiana University, Bloomington
Bloomington, IN 10.2016 - 02.2017
Skills
- Facility coordination
- Event Planning
- Meeting planning
- Digital Archiving
- Workflow Optimization
- Scheduling
Verbal communication
Certification
- Six Sigma (white belt)
Affiliations
- Music
- Family Gatherings
- Movies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Music, travel, and family time.
I have loved music since early childhood. I've always wanted to play, and read music since I was 12 years old. I still want to do that. The last time I traveled was in 2016 with my youngest 14 year old son. We went to Lourdes, France, the very first time we were in a different country, but it was too short of a vacation. And I love family time, especially in the Summer and Holidays. In the summer, we would gather at someones house and BarBQ, drink, talk to our family, and play music.
Accomplishments
- Scheduling - Organized technician schedule for customer jobs.
- Managed important area.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Saved company $5000 per month in [maintenance] costs.
Timeline
No Degree - Lean Strategy
Six Sigma Society
03.2023 - 03.2024
Master of Science - Facilities Management
The University of Texas At San Antonio
05.2022 - 05.2024
Administrative Aide
Harris County Toll Road Authority
04.2021 - 08.2023
Bachelor of Science - Industrial Technology
The University of Texas of The Permian Basin
01.2017 - 12.2018
No Degree - Park And Recreation Facility Management Practices Certificate Program
Indiana University, Bloomington
10.2016 - 02.2017
Facilities Maintenance Supervisor
Parish Episcopal School
11.2012 - 10.2016
Director of Facilities Maintenance
Parsons House Assisted Living
07.2008 - 06.2011
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