ROBERT ALEXANDER

Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating, and managing all operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store’s annual sales goal, inventory shrinkage, and high-quality of work-life results.

Conduct Retail Training courses for dealer client contact and MBUSA internal personnel in support of MBUSA Education & development objectives, regional and individual market needs, and MBUSA corporate mission and vision objectives.
Responsibilities
Conduct assigned retail training courses, developing and/or revising training guides and lesson plans to tailor materials to varied audiences, maintaining the highest standards for quality, innovation and client focus. Assist curriculum developers with development of course curriculum and training materials. Ensure measurable, effective application and use of training and development at retail as evidenced by improved behaviors, knowledge and skills. Collaborate with the Market Teams, and Education Supervisor and Team Leader, to assure Education & Development initiatives effectively reach target clients, providing reporting feedback and follow-up as required. Assist in conducting needs analysis to identify performance/competency gaps in meeting corporate objectives. Cross-train in MBUSA Technical courses to increase understanding of MB technology systems, diagnostic and repair procedures.

• Developed and implemented comprehensive salesperson training program.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.