Robert Alisasis
Peyton
Summary
A 22-year Navy Retired Veteran and dedicated professional with a strong background in customer service and emergency operations. Known for effective leadership and training abilities, driving compliance and operational success in high-demand environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Driver License Technician
Colorado Department Of Revenue
03.2025 - Current
- Completed and achieved Driver's License Technician II position. Serving citizens of Colorado Springs in one of 36 State Driver License Offices (DLO), and directly contributing to 1.3 million credentials issued per year by DLO.
- Ensured compliance with Colorado Revised Statutes, Federal Laws, Department policies, rules, and procedures in the issuance of 9,000 Colorado documents to qualified applicants to include, Non-Commercial Permits and Licenses, Commercial Permits and Licenses, and State Identfication Cards
- Mastered all issuance types and processed over 7,200 payment transactions.
- Directly contributed to the office's Organ Donation Awareness Month by fabricating the design and decoration of the office, which resulted in the office winning for two consecutive years.
Operations Manager
Army & Airforce Exchange Service
01.2022 - 08.2023
- Customer Experience Associate assigned to the Operations Team. Performed all non-selling work requirements for sales promotions (set-up, tear-downs, and item counts ; as well as promotion related price changes and mechanized price change vouchers. Performed tasks under the direct supervision of the Store Manager who assigns its members to work within sales area(s) having promotions that week.
- Price Changes - Performed the daily price changes of at least 100 line items.
- Promotions - Stages and prices weekly merchandise for upcoming sale, clearance and mark down promotional events;
- Planograms - Assisted the Inventory Associates with the revision and structure of 30 shelves with item reorganization.
- Back Stock Management - Conducted back stock management to ensure proper items counts, organization, and restock in sales floor.
- Annual Inventory Scans - Provided assistance with the annual inventory of all items in stock. Inventoried 272,098 line items in 2022, and 241,269 line items in 2023.
- Received award for the preparation and issue of academic supplies and uniform to 230 Preparatory Cadet Students, which valued at $110,000 in 2022.
- Prepared and issued of academic supplies and uniform to 240 Preparatory Cadet Students, which valued at $115,000 in 2023.
- Received two customer service awards for Excellent Customer Service.
- Trained 3 newly hired Operations Members in all tasks and proper processes within operations.
Leader/Supervisor
U.S. Naval Hospital Okinawa
03.2018 - 08.2021
- Directly supervised 42 staff across 7 work centers as Leading Chief For Patient Administration. Ensured the patient movement of 375 aero-medical evacuations, managed 10,000 medical records and effectively tracked 350 limited duty patients, resulting in uninterrupted care.
- As Decedent Affairs Officer, he coordinated the transfer of 40 decedent remains, which ensured the highest standards of service with honor.
- Human Resource Department Chief. Led 93 staff in the execution of 17 command programs. Oversaw the medical special pays, selective re-enlistment bonuses, and pay entitlements of a total value of $6M.
- Led the hospital Operations/Security Department in the management of the Key & Lock Program for 700 doors, rapid response of all Hospital emergency codes, inbound/outbound aero-medical evacuations, and parking enforcement which serves 1,400 staff and 47,000 beneficiaries.
- Command Assistant Post Master. Led 6 personnel in the receipt of 500 pounds of mail daily, which provided mail services for 5,000 staff and their families. Ensured the proper security and confidentiality of all inbound/outbound mail. Conducted monthly inspection to ensure all standards were met.
Department Lead Supervisor
Naval Hospital Bremerton
03.2015 - 03.2018
- Led 75 staff throughout 5 Departments to include Emergency Room, Family Medicine, Pediatrics, and Surgical Services.
- Trained 3 subordinates in all aspects of casualty receiving, which contributed to the command's operational certification.
- Instructed over 12 hours of leadership courses to 33 newly promoted personnel.
Lead Manager and Supervisor
Naval Medical Center Balboa
01.2012 - 03.2015
- Led the command's high-tempo customer service program. Trained 300 department customer service representatives in support of 250,000 beneficiaries.
- Led 137 staff, encompassing 5 departments to include, Referral Management, Case Management, Patient Relations, Referral Management, and Health Benefits.
- Supported the Commanding Officer during the processing and submission of 137 Congressional Inquiries.
Squad Leader/Field Medic
3rd Medical Battalion
12.2009 - 12.2011
- Squad Leader for 12 personnel.
- Provided medical coverage and general care to 150 Marines.
- Provided care and medical translation for 2,000 during a week-long Medical Community Assistance Program in Ternate, Philippines.
- Assigned as Senior Corpsman during Operation Tomodachi 2010, provided humanitarian aide, relief and evacuation to over 2,000 military personnel and their families.
- Led five personnel in the management of the Sports Medicine And Rehabilitation Treatment Clinic. Provided exceptional physical therapy care to 10 tenant commands comprised of over 5,000 Marines.
Supervisor
U.S. Navy
02.2003 - 03.2008
- Chairside for 2 Dentists.
- Supervised 4 Dental Assistants, 1 Dental Hygienist, and 3 Civilian staff.
- Managed $20K annual budget.
- Completed over 2,000 full mouth, panoramic radiographs with zero retakes.
- Sterilized 20 Operative, 10 Hygiene, 5 Surgical packs, with proficient use of Autoclave Sterilization Machine.
- Minor Equipment Repair Technician, troubleshooted and maintained 5 Dental Treatment Rooms.
Dental Assistant
U.S. Navy USS Dubuque
01.2001 - 01.2003
- Chairside for 1 Dentist, managed 300 dental treatment records.
- Sterilization Tech for 20 operative sets, 5 oral surgery sets and 10 prophylaxis sets.
- Prophylaxis Technician, provided dental cleaning for 300 Crew members.
- Single-handedly competed 50 teeth whitening for ship's crew, which enhanced the command's 'tobacco free' goals.
- Utilized Dental Common Access System (DENCAS), which tracked and scheduled 300 crew members.
Dental Assistant
U.S. Navy
12.1999 - 01.2001
- Chairside Technician, worked in General Dentistry, Oral Maxillofacial Surgery, and Endodontics.
- Radiology Technician, hand selected due to his meticulous technique. Trained 5 Dental Assistants.
- Sterilization for over 200 various sets, resulting in zero lapse in patient care time.
- Supply Technician, managed $100k annual budget.
- Utilized Dental Management Information System(DENMIS) to track, schedule and record patient treatment to over 5,000 beneficiaries.
Education
Some College - General Studies
Vincennes University
Indianapolis, IN03.2017
High school diploma -
Southern High School
Guam, GU05.1999
Skills
- Dental Assisting/Receptionist
- Customer service
- Emergency Medicine/Operations
- HIPAA
- Office Management
- Six Sigma
- Team leadership
Certification
- Dental Assistant Basic (Aug 1999)
- Medical Secretary (Mar 2014)
- Lean Six Sigma Green Belt (Nov 2016)
- Medical Regulating and Patient Movement (Jul 2018)
- Patient Administration (Aug 2018)
Languages
Tagalog
Native or Bilingual
Timeline
Driver License Technician
Colorado Department Of Revenue
03.2025 - Current
Operations Manager
Army & Airforce Exchange Service
01.2022 - 08.2023
Leader/Supervisor
U.S. Naval Hospital Okinawa
03.2018 - 08.2021
Department Lead Supervisor
Naval Hospital Bremerton
03.2015 - 03.2018
Lead Manager and Supervisor
Naval Medical Center Balboa
01.2012 - 03.2015
Squad Leader/Field Medic
3rd Medical Battalion
12.2009 - 12.2011
Supervisor
U.S. Navy
02.2003 - 03.2008
Dental Assistant
U.S. Navy USS Dubuque
01.2001 - 01.2003
Dental Assistant
U.S. Navy
12.1999 - 01.2001
High school diploma -
Southern High School
Some College - General Studies
Vincennes University
Personal Information
Military Service
United States Navy, Chief Petty Officer, (June 1999-October 2021; 22 years of service).
Similar Profiles
Rebecca ShullRebecca Shull
Auditor II at Colorado Department of Revenue, State of ColoradoAuditor II at Colorado Department of Revenue, State of Colorado
Kanboa XiongKanboa Xiong
Compliance Investigator II, Marijuana Enforcement at Colorado Department of RevenueCompliance Investigator II, Marijuana Enforcement at Colorado Department of Revenue
Jessica Stone-RodriguezJessica Stone-Rodriguez
Drivers License Technician III at State of Colorado Department of RevenueDrivers License Technician III at State of Colorado Department of Revenue
Andrew Mahmood SalekAndrew Mahmood Salek
Gateway Program Seminar Peer Leader at University of Colorado at Colorado SpringsGateway Program Seminar Peer Leader at University of Colorado at Colorado Springs
Jasmine ThompsonJasmine Thompson
Residential Program Manager at OvertureResidential Program Manager at Overture