Robert Aliseo
NY
Overview
20
20
years of professional experience
Work History
Customer Service & Escalations
AT&T (NOC)
03.2010 - 04.2020
- Call center with high-volume phone contact providing outstanding customer service along with IT helpdesk troubleshooting and consulting with well over 300+ customers in a nonstop constant flow, responding and resolving complex Levels 1, 2 and 3 IT support tickets (onsite and remote) one of the top three in providing the best services, making every negative into a positive outcome, Acting supervisor, assistant to senior managers, training teams of 30+ workers in quality assurance guidelines
- Successfully built and maintained a robust network of corporate and travel clients, resulting in increased sales and repeat business opportunities
- Provided exceptional customer service to clients, ensuring their unique needs and expectations were met throughout the entire sales process
- Collaborated closely with cross-functional teams, including operations and logistics, to ensure seamless execution of charter coach bookings and exceed customer satisfaction levels
- Developed and maintained relationships with corporate clients to generate new charter coach sales leads and repeat business
- Conducted market research and analyzed industry trends to identify potential sales opportunities and create targeted marketing strategies
- Prepared and delivered persuasive sales presentations to prospective clients, highlighting the benefits of charter coach services and customization options
- Collaborated with operations team to ensure seamless execution of charter coach services, and addressing customer concerns
- Achieved annual sales targets by consistently exceeding revenue goals and building a strong pipeline of future business
Mortgage Originator
NMLS
05.2022 - Current
- Mortgage Sales Originator, meeting with borrowers through phone and in person to advise and guide them through the loan process, providing the customer with outstanding service, reviewing financial information, originate and evaluate loans which include FHA and VA loans, debt to income analysis and high volume sales conducting through but not limited to extensive phone leads
- Successfully originated and processed mortgage loan applications, maintaining a high rate of client satisfaction
- Demonstrated expertise in analyzing financial documents, including tax returns, bank statements, and credit reports, to determine loan eligibility
- Developed and maintained relationships with real estate agents, builders, and other referral sources to generate new business opportunities
- Conducted comprehensive pre-qualification assessments and provided clients with accurate loan estimates and options
- Collaborated with loan processors and underwriters to ensure smooth loan processing and timely closings
Charter Coach Sales
USCoachways
02.2020 - 04.2022
- Developed and executed strategic sales plans to achieve and exceed company targets for charter coach bookings
Lead Title Researcher
Berretta Research
04.2005 - 03.2010
- Responsible for Real Estate search and retrieval of proofs and certificates of occupancy through NYC Dept of Buildings
- Duties involved traveling to various sites to investigate and inspect structures to ensure compliance and legitimacy as indicated on certificate of occupancy
- Led a team of title researchers in conducting thorough and accurate title searches for residential and commercial properties
- Developed and implemented quality control procedures to ensure the accuracy and completeness of title reports
- Collaborated with legal and underwriting teams to resolve title defects and clear judgments and liens
- Utilized industry databases and software to research and analyze property records, ensuring compliance with local, state, and federal regulations
- Provided guidance and training to team members, improving overall productivity and efficiency in title research operations
Education
Associate of Arts - Business Administration
Adelphi
NY06.1987
Timeline
Mortgage Originator
NMLS
05.2022 - Current
Charter Coach Sales
USCoachways
02.2020 - 04.2022
Customer Service & Escalations
AT&T (NOC)
03.2010 - 04.2020
Lead Title Researcher
Berretta Research
04.2005 - 03.2010
Associate of Arts - Business Administration
Adelphi
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