Call center with high-volume phone contact providing outstanding customer service along with IT helpdesk troubleshooting and consulting with well over 300+ customers in a nonstop constant flow, responding and resolving complex Levels 1, 2 and 3 IT support tickets (onsite and remote) one of the top three in providing the best services, making every negative into a positive outcome, Acting supervisor, assistant to senior managers, training teams of 30+ workers in quality assurance guidelines
Successfully built and maintained a robust network of corporate and travel clients, resulting in increased sales and repeat business opportunities
Provided exceptional customer service to clients, ensuring their unique needs and expectations were met throughout the entire sales process
Collaborated closely with cross-functional teams, including operations and logistics, to ensure seamless execution of charter coach bookings and exceed customer satisfaction levels
Developed and maintained relationships with corporate clients to generate new charter coach sales leads and repeat business
Conducted market research and analyzed industry trends to identify potential sales opportunities and create targeted marketing strategies
Prepared and delivered persuasive sales presentations to prospective clients, highlighting the benefits of charter coach services and customization options
Collaborated with operations team to ensure seamless execution of charter coach services, and addressing customer concerns
Achieved annual sales targets by consistently exceeding revenue goals and building a strong pipeline of future business
Mortgage Originator
NMLS
05.2022 - Current
Mortgage Sales Originator, meeting with borrowers through phone and in person to advise and guide them through the loan process, providing the customer with outstanding service, reviewing financial information, originate and evaluate loans which include FHA and VA loans, debt to income analysis and high volume sales conducting through but not limited to extensive phone leads
Successfully originated and processed mortgage loan applications, maintaining a high rate of client satisfaction
Demonstrated expertise in analyzing financial documents, including tax returns, bank statements, and credit reports, to determine loan eligibility
Developed and maintained relationships with real estate agents, builders, and other referral sources to generate new business opportunities
Conducted comprehensive pre-qualification assessments and provided clients with accurate loan estimates and options
Collaborated with loan processors and underwriters to ensure smooth loan processing and timely closings
Charter Coach Sales
USCoachways
02.2020 - 04.2022
Developed and executed strategic sales plans to achieve and exceed company targets for charter coach bookings
Lead Title Researcher
Berretta Research
04.2005 - 03.2010
Responsible for Real Estate search and retrieval of proofs and certificates of occupancy through NYC Dept of Buildings
Duties involved traveling to various sites to investigate and inspect structures to ensure compliance and legitimacy as indicated on certificate of occupancy
Led a team of title researchers in conducting thorough and accurate title searches for residential and commercial properties
Developed and implemented quality control procedures to ensure the accuracy and completeness of title reports
Collaborated with legal and underwriting teams to resolve title defects and clear judgments and liens
Utilized industry databases and software to research and analyze property records, ensuring compliance with local, state, and federal regulations
Provided guidance and training to team members, improving overall productivity and efficiency in title research operations
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
Project Operations Manager – Genesis Luxury Line & Customer Service Specialists / Tier 3 Escalations at Movate Inc.Project Operations Manager – Genesis Luxury Line & Customer Service Specialists / Tier 3 Escalations at Movate Inc.