Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Robert Alloway

Gresham,OR

Summary

Dynamic leader with proven expertise in retail operations and customer experience, honed across roles at biglots, OfficeMax, and Ross Dress for Less. Excelled in employee coaching and POS systems operations, boosting store productivity and enhancing customer satisfaction. Skilled in relationship building, adept at driving team performance and achieving sales targets.

Overview

2025
2025
years of professional experience

Work History

Assistant Store Manager

biglots
Beaverton, OR
08.2011 - 10.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.

Assistant Store Manager

OfficeMax
Happy Valley, OR
07.2007 - 06.2010
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.

Assistant Store Manager

Michaels Arts and Crafts
Happy Valley, OR
03.2003 - 07.2007
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Assistant Store Manager

Famous Footwear
Troutdale, OR
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Store Manager

Ross Dress for Less
Happy Valley, OR
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Education

High School Diploma -

Oregon CITY SENIOR HIG SCHOOL
Oregon City, OR
06-1982

Skills

  • Stock management
  • Relationship building and management
  • Motivational techniques
  • Pivot tables
  • Billing
  • Employee coaching
  • POS systems operations
  • Customer service
  • Cash auditing
  • Retail operations
  • Store operations
  • Customer experience
  • Human resource policies

Affiliations

  • I ENJOY CAMPING ,FISHING AND OUTDOOR ACTIVIES
  • GARDENING IN MY SPARE TIME
  • TRAVELING IN THE U.S. AND ABROAD

Accomplishments

  • ACE.. FOR Ross stores opening more than five new stores

References

References available upon request.

Timeline

Assistant Store Manager

biglots
08.2011 - 10.2024

Assistant Store Manager

OfficeMax
07.2007 - 06.2010

Assistant Store Manager

Michaels Arts and Crafts
03.2003 - 07.2007

Assistant Store Manager

Famous Footwear

Store Manager

Ross Dress for Less

High School Diploma -

Oregon CITY SENIOR HIG SCHOOL

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Robert Alloway