ROBERT ALSTON

Key Responsibilities

• Order Fulfillment: Picking, packing, and shipping customer orders accurately.
• Inventory Management: Receiving, sorting, stocking, and putting away inventory.
• Technology Use: Operating handheld scanners, computers, and smartphones to follow directions.
• Equipment Operation: May operate powered industrial trucks (PITs) like forklifts (training provided).
• Quality Control: Ensuring products meet quality standards before shipment.
• Teamwork: Collaborating with teammates to meet productivity goals.

Supporting the department Team Leader in daily operations, leading/training team members, ensuring customer satisfaction, managing inventory/merchandising, hitting sales goals, and handling compliance/safety, with physical tasks like lifting/standing and varied temperature exposure. Specific roles (Bakery, Grocery, Prepared Foods) focus on their products but share leadership and operational duties, requiring product knowledge, problem-solving, and embodying WFM's core values.

Core Responsibilities

• Leadership: Train, motivate, mentor, and provide performance feedback for team members; act as the person-in-charge when the TL is absent.
• Operations: Assist with inventory, ordering, product rotation, display setup, and maintaining sales floor/backstock.
• Customer Service: Ensure positive customer experiences, promptly address needs, and model excellent service.
• Sales & Merchandising: Implement merchandising plans, drive sales, manage promotions, and maintain product standards.
• Financials: Help achieve sales, labor, and expense targets, analyzing reports as needed.
• Compliance: Adhere to all health, sanitation, and safety regulations, including Weights & Measures.

Key Skills & Attributes

• Strong leadership, communication, and team-building skills.
• Growth mindset, high energy, and product affinity.
• Problem-solving, task management, and analytical abilities.
• Ability to work flexible schedules (nights, weekends, holidays).

Physical Requirements (Vary by Dept)

• Lift up to 50 lbs, push/pull heavy carts.
• Stand/walk for long periods, bend, squat, reach.
• Work in various temperatures (freezers, hot kitchens) and wet environments.
• Use box cutters, pallet jacks, and other equipment.
• Walking 12-26 miles per day. depending on day of the week and time of year.

• Oversaw daily e-commerce operations, ensuring seamless order processing and fulfillment.
• Developed and implemented strategic initiatives to enhance online customer experience.
• Collaborated with cross-functional teams to drive marketing campaigns that increased online visibility.
• Mentored team members on best practices for customer service and operational efficiency.
• Led training sessions focused on new technologies to improve team productivity and engagement.
• Ensured compliance with relevant regulations regarding online transactions as well as data security measures to protect sensitive customer information.
• Conducted regular competitor analysis to identify potential gaps or opportunities within the market landscape.
• Developed comprehensive training materials for new hires, accelerating onboarding process and overall team efficiency.
• Led a team of e-commerce specialists, fostering an environment of collaboration and continuous growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Scheduling based on company and customer needs

• Developed comprehensive financial plans tailored to client needs and goals.
• Analyzed market trends to provide strategic investment recommendations.
• Collaborated with cross-functional teams to enhance service delivery and client satisfaction.
• Mentored junior consultants on best practices in client management and financial analysis.
• Streamlined reporting processes, improving efficiency of data presentation for clients.
• Conducted risk assessments to identify potential challenges in client portfolios.
• Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
• Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
• Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
• Acted as a liaison between stakeholders ensuring open lines of communication throughout project life cycle.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Educated staff on organizational mission and goals to help employees achieve success.

• Learn and demonstrate the company benchmark selling techniques on a consistent basis with customers
• Provide world class customer service and follow up on promises made to customers in a timely manner
• Met and maintained my personal sales volume goals and quality of sales
• Follow the coaching and sales lead of the store management team to maximize selling opportunities
• Make appropriate recommendations for required alterations to customers and communicate effectively with tailors
• Work in a team selling environment by assisting teammates throughout the selling process
• Assist tuxedo rental customers as directed by management to drive retail sales from tuxedo rental
• Assist in maintaining store appearance, merchandising and putting away stock
• Attend and participate in store meetings and attend all formal off site training courses as directed by management

• Responsible for inbound and outbound campaigns to enroll clients for Legal Debt Resolution Programs
• Day to day responsibility for, but not limited to assessing clients overall financial picture by interviewing and fact gathering
• Locating and receiving all relevant time sensitive documentation and building a case file to be reviewed by the Attorneys and Underwriters to qualify and determine suitability to build a successful program for clients
• Reviewing program with client and explaining the features and benefits of how the program works and what the Firm, as well as the Clients responsibilities are to make sure it meets the clients needs and will be successful in achieving program goals of debt free status
• I was responsible for achieving 2-5 new clients per week bringing in 100k-250k in consumer debt to the firm to settle
• Report building was essential to be successful. This was done by empathy and educating to client on their legal rights and reminding them they will be under the full protection of our Legal Department.

• Responsible for upselling and cross selling our business strategies to our National and International Distributors for the wholesale childrens clothing line that featured many named brand garments.
• This was done through a consultative sales approach designed to create a specific marketing strategy based on the individual Distributors needs and goals
• Was the point person in Website Creation, all forms of print and media advertising, networking through the internet, shopping clubs and mant local and national organizations. Also introduced the sucessful strategy of Gift cards for the Distributors to offer quick first time buyers.
• This was an inbound, outbound and email marketing campaigns. Where in a typical day I would recieve 20-30 inbound calls and make 80 to 110 outbound calls per work day.
• This resulted in 4-10 sales day generating 6-10k per day in revenue for the company.
• Also mentored Distributors on these strategies step by step as well as any other tasks necessary in the office and in other departments to ensure the satisfaction and success of our Distributors

• Responsible for overseeing all aspects of the organization of the non-profit cultural event venue for better relations between Japan and The United States.
• Set up, implement and supervise venue, show set up, entertainment, vendors, guest speakers and special attendees. Also, Marketing, and all paid staff and student volunteers.
• Responsible for booth and concession sales strategy, sales commission structure and ticket sales.
• Overseeing all cash and bank reconciliations, deposits, P&L statement, ATM set ups, grant writing, charitable donations and tax preparations for CPA.
• Responsible for vendor and attendee travel and accommodations. As well as tours and night time activities for our international travelers and dignitaries.
• Help establish the first International law school in Japan with Harvard University Law School and the government of Japan.

• Responsible for all sales staff and customer service depts. for domestic and international operations reporting directly to CEO and COO of company.
• Generate and execute sales strategy for our product line as well as track all sales leads and clients in our proprietary data base.
• Train reps and distributors on product line and operational procedures.
• Develop sales leads, promotions, marketing materials and follow up strategies.
• Also responsible for all buyer inquires, shipping, pricing, sales samples, coding, order entry, A/R, web sales, coordinating trade and fashion shows,. Maintaining open communications with factories, international freight and US customs.

• Responsible for daily operations of fueling station and retail store.
• Daily cash reconciliations, bank deposits, hiring and training, inventory control, AP/AR, maintain excellent condition of property appearance and service equipment.
• Work with city, state and federal agencies to meet and surpass all operational and safety guidelines.
• Work with owner on marketing strategies and community involvement

• Responsible for open and or close, working with customers, daily cash reconciliations, bank deposits, monthly P&L, AR/AP, training, inventory control, catering for corporate/private events, maintain cleanliness and over all maintenance for the business.

• Responsible for day to day operations for upscale sports bar and hospitality entertainment
• Maintain profitability and clientele for the business
• Hiring and training staff , scheduling, inventory control, monthly P&L, payroll, daily cash reconciliations, bank deposits, employee and operational guidelines, marketing, and booking entertainment.

• Responsible for overseeing all aspects of sales and marketing of domestic and overseas manufacturing of the Latex Condom products to clients both in the U.S. and Foreign countries.
• Establishing new business through prospecting, contract bids, inbound inquiries, trade shows, advertising for various businesses, schools, hospitals, clinics, State and Government contracts and retail outlets both foreign and domestic.
• Daily duties required maintaining and servicing over 370 accounts. Overseeing all incoming and outgoing shipments for fulfillment of customer orders. Account set up, invoicing and reconciliation.
• Negotiating and writing contracts both foreign and domestic. Creating policy and procedures regarding customer service, client issues, complaints, U.S. customs, accounts receivables, inventory control, disposal of expired product and keeping good standing with all local, state and government agencies such as the FDA, U.S. Customs and other health related organizations.
• Generating all product information for prospective and established clients.
• Collaborating with non-profit organizations to build educational and awareness programs and campaigns to heighten the awareness and prevention of AIDS, HIV and other sexually transmitted diseases worldwide.

• Responsible for creating, developing, implementing, budgeting and maintaining all sales and promotions of the in-house and Internet equity trading business to insure the growth and name recognition of the company. Which include television, Radio, Magazine, Newspapers, Website, Seminars, trade shows and telemarketing.
• Accountable for turning revenues from 18 clients and negative $20,000 to 450 clients and $34 million gross in two years.
• Demonstrated the ability to successfully build, train and motivate a sales team of 18 reps that produced over 34 million dollars in revenues annually.
• Create and oversee all sales procedures from initial contact to presentations and closings and help administer Customer Service Department.
• Recruit and manage accounts from Institutions, Hedge Funds, Trading groups and Traders of over 175 million dollars worldwide.
• Build and produce the training seminar for new and experienced traders to teach them how to trade. This included sales of available seats, vender booth space and setting the venue in each city across the country.
• Build and maintain sales database for new inquiries and new products and services.
• Creation and distribution of all sales and promotional literature. Work with CEO and governing agencies on getting material approved for disbursement.
• Establishing, negotiating, training, and supporting all aspects of the satellite business worldwide.
• Setting up contracts, communication lines, equipment, pricing and cost structure to maintain firm quality and standards as well as ensuring growth of office.

• Operate, direct, recruit, plan, implement and coordinate all activities as they relate to business, finance, escrows, portfolios, investments, deposits, asset payments, budgets, production trading accounts and production disbursements.
• Monitor all activities with money managers and financial institutions for research and timeliness of accounts.
• Report weekly to General Partner on policies and procedures.
• Coordinate investment procedures with the President/CEO as it pertains to production budgets, disbursements and updates on investment performance.

• Verify and audit accounting transactions for 25 Global Pension Funds with assets totaling 7.63 billion dollars.
• Prepare and distribute monthly financial statements reflecting the valuation of each client's portfolio.
• Reconcile cash and security differences between MARS (Multi-Currency Accounting System) and the global custody system (globe Net) on a daily basis.
• Review posting and accrual exceptions.
• Interact extensively with all functional groups within the Retirement Services Group and Global Custody Operations. Such as Client Services, Corporate Actions, Income Collections, Tax Reclaims, the Global Advisor Service Group, Claims, Foreign Exchange Group and various database groups to insure the accurate and timely processing of all transactions affecting the clients portfolio.

• Help create and establish full service restaurant and catering hall and control operations and implement operating procedures on a daily basis. Help create menu and sales of the catering business for a 620-seat restaurant. Hired and scheduled live entertainment. Developed marketing and promotions plan to increase the overall revenues.

• Research new subsidiary companies and potential recommendations on the Hang Seng Index regarding stock sales to investors.
• Interfaced on a monthly basis with CEO/CFO level executives at client companies to plan marketing strategies and obtain relevant information such as company updates/financial standings to relay to investors and key top executives of the company.
• Reported market outlooks twice each trading day. Provided updates on U.S. ventures and events impacting China's favored trade status. Composed monthly newsletter translating information into language investors and brokers could understand.

• Established and operated all aspects of investment advisory services including: Developing a client base, assessing client investment objectives, analyzing existing portfolio, developing a investment plan, referring clients to reputable brokerage companies.

• Responsible for all territory sales, prospecting and follow ups for the 2 way radio division.
• Conducted customer needs analysis to determine requirements, developed and presented sales proposals to decision-makers, closed sales on a consistent basis that met and exceeded established quotas. Increased sales in the territory by 320 % in one year.

• Directed all daily operations including: researching companies for future recommendations, generating client leads through direct and indirect marketing, managing over 250 client accounts, hiring, training and conducting motivational workshops for new and established brokers, responsible for motivating and educating sales team to increase the office commission revenue monthly.

• Won 2 championships and numerous tournaments and individual awards.