Robert Alvarez
Hays,KS
Summary
Dynamic leader with a proven track record at Pro Image Sports, enhancing customer relations and driving financial growth through strategic marketing and efficient small business operations. Excelled in staff management and relationship building, leveraging verbal communication skills. Achieved notable success in team leadership and budget development, ensuring operational excellence across roles.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Developed comprehensive skill set in fast-paced entrepreneurial environment, now seeking to transition into new field. Demonstrates expertise in strategic planning and financial management, with strong capabilities in client relationship building and project coordination. Aims to leverage these transferable skills to drive success in new professional setting.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner
Pro Image Sports
10.2022 - 10.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Store Display Coordinator
Doller Tree
05.2019 - 06.2022
- Showcased key product features through strategic placement within displays, driving customer interest and boosting sales conversions.
- Contributed to overall store success by consistently maintaining a visually appealing and welcoming environment for customers.
- Maintained organized and secure office environment.
- Maintained consistency across multiple store locations through regular communication and collaboration with fellow Display Coordinators.
- Managed project timelines effectively, ensuring timely completion of all assigned tasks related to display creation and maintenance.
- Trained staff members of 8-20 on visual merchandising techniques, fostering a team-oriented approach to maintaining store aesthetics.
- Developed strong relationships with vendors to secure exclusive product arrangements for display purposes.
- Developed merchandising strategy to efficiently move overstock.
Store Manager
Dollar Tree
08.2018 - 05.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
Assistant Store Manager
Hobby Lobby
07.2014 - 08.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Construction Worker
ABC Seamless
07.2010 - 07.2014
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Operated power equipment to move materials and promote job efficiency.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
Infantry Platoon Leader
US Army
09.2006 - 05.2010
- Spearheaded successful missions by employing effective tactics and strategies based on intelligence data.
- Minimized casualties during operations by implementing rigorous safety procedures and medical training programs.
- Fostered relationships with local communities during deployment which contributed to a better understanding of cultural norms.
- Fostered a culture of accountability among soldiers by enforcing strict adherence to military standards and regulations.
- Improved platoon communication through the implementation of advanced radio systems and protocols.
- Actively participated in professional development courses continually expanding knowledge base and leadership capabilities.
- Boosted morale and cohesion within the platoon through team-building events and positive reinforcement.
- Led unit in overseas operations.
Education
High School Diploma -
Circle High School
Towanda, KS05-2002
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff management
- Budget development
- Marketing tactics
- Attention to detail
- Team leadership
- Effective leader
- Goal setting
- Desktops, laptops, and mobile devices
Certification
- Forklift Certification
- [Kansas] Driver's License
- CPR/AED Certification
- First Aid Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Languages
English
Native or Bilingual
Timeline
Owner
Pro Image Sports
10.2022 - 10.2024
Store Display Coordinator
Doller Tree
05.2019 - 06.2022
Store Manager
Dollar Tree
08.2018 - 05.2019
Assistant Store Manager
Hobby Lobby
07.2014 - 08.2018
Construction Worker
ABC Seamless
07.2010 - 07.2014
Infantry Platoon Leader
US Army
09.2006 - 05.2010
- Forklift Certification
- [Kansas] Driver's License
- CPR/AED Certification
- First Aid Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
High School Diploma -
Circle High School
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