Robert Alvarez
Summary
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
11
11
years of professional experience
Work History
Associate Service Manager
Tesla
01.2024 - Current
- Oversee Service and Mobile Operations: Manage both in-house and mobile service operations to ensure efficiency and high-quality service.
- Technician Development: Coach and develop technicians through regular one-on-one meetings and ongoing training.
- Appointment Management: Handle appointment intake and capacity booking to optimize service schedules and ensure smooth operations.
- Customer and Front of House Support: Assist with front-of-house operations, manage customer escalations, and scan upcoming appointments to enhance back-of-house productivity.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
Service Supervisor
Tesla
05.2023 - 01.2024
- Assist Service Technicians: Provide support to service technicians with work and diagnostic procedures.
- Increase Labor Productivity: Implement new strategies to enhance labor productivity and efficiency.
- Technician Coaching and Development: Coach and develop service technicians to improve skills and performance.
- Service Equipment Management: Inspect service equipment and collaborate with vendors for repairs and maintenance.
- Customer Ride-Alongs: Perform ride-alongs with customers to address noise and drivability concerns.
Service Technician
Tesla
09.2019 - 05.2023
- Vehicle Diagnosis and Repair: Perform diagnostic tests and repairs on vehicles to ensure proper functioning.
- Maintenance Services: Conduct routine maintenance services such as oil changes, tire rotations, and brake inspections.
- Component Replacement: Replace faulty parts and components to restore vehicle performance.
- Technical Expertise: Apply technical knowledge and skills to troubleshoot complex vehicle issues.
- Customer Interaction: Communicate with customers to explain vehicle issues, repair processes, and provide recommendations.
- Service Documentation: Accurately document all services performed, parts used, and labor hours in the service records.
- Tool and Equipment Use: Utilize specialized tools and equipment for vehicle repairs and maintenance.
- Safety and Compliance: Adhere to safety protocols and regulations to ensure a safe working environment.
- Continuous Learning: Stay updated with the latest automotive technology and repair techniques through ongoing training and education.
Service Technician
Honda Of Frisco
10.2014 - 08.2019
- Vehicle Diagnosis and Repair: Perform diagnostic tests and repairs on vehicles to ensure proper functioning.
- Maintenance Services: Conduct routine maintenance services such as oil changes, tire rotations, and brake inspections.
- Component Replacement: Replace faulty parts and components to restore vehicle performance.
- Technical Expertise: Apply technical knowledge and skills to troubleshoot complex vehicle issues.
- Customer Interaction: Communicate with customers to explain vehicle issues, repair processes, and provide recommendations.
- Service Documentation: Accurately document all services performed, parts used, and labor hours in the service records.
- Tool and Equipment Use: Utilize specialized tools and equipment for vehicle repairs and maintenance.
- Safety and Compliance: Adhere to safety protocols and regulations to ensure a safe working environment.
- Continuous Learning: Stay updated with the latest automotive technology and repair techniques through ongoing training and education.
Education
Associate Degree - Automotive
East Field College at Mesquite
05.2018
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Time management
- Team collaboration and leadership
- Workflow management
Languages
Spanish
English
Timeline
Associate Service Manager
Tesla
01.2024 - Current
Service Supervisor
Tesla
05.2023 - 01.2024
Service Technician
Tesla
09.2019 - 05.2023
Service Technician
Honda Of Frisco
10.2014 - 08.2019
Associate Degree - Automotive
East Field College at Mesquite
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