Robert A Martin
Las Vegas,NV
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than [Number] years of related experience and superior planning and time management abilities. Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring [Skill], [Skill] and [Skill] abilities developed over [Number]-year career to a growth-oriented role.
Overview
27
27
years of professional experience
Work History
Staff Trainer/Waiter
Burtons Bar And Grill
08.2020 - 12.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout training process.
- Established and maintained quality control standards.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
Assistant Manager
Fed-Ex Office, Center
04.2018 - 06.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Assistant District Manager
Sullivan Bros. Publishing And Printing
06.1997 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Mentored team members to enhance professional development and accountability in workplace.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor of Science - Public Health, Health Education
University of Massachusetts - Lowell
Lowell, MA05.2014
Skills
- Course Development
- Online Instruction
- Program Management
- Materials Preparation
- Lesson Planning
- Remote Learning
- Creative Problem-Solving
Timeline
Staff Trainer/Waiter
Burtons Bar And Grill
08.2020 - 12.2023
Assistant Manager
Fed-Ex Office, Center
04.2018 - 06.2020
Assistant District Manager
Sullivan Bros. Publishing And Printing
06.1997 - 03.2018
Bachelor of Science - Public Health, Health Education
University of Massachusetts - Lowell
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