ROBERT ANAYA
Corona,CA
Summary
Accomplished Client Advisor with a proven track record at Sterling Collision Center, excelling in client interaction and Microsoft Excel. Demonstrated ability to enhance client satisfaction and retention, significantly contributing to team success through expert problem-solving and customer service skills. Negotiated effectively with insurance companies, ensuring client goals are prioritized and achieved.
Overview
21
21
years of professional experience
Work History
Client Advisor
Sterling Collision Center
03.2014 - Current
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Provided estimate for collision repair
- Negotiate repair process and procedures with insurance company on clients behalf
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Fostered strong relationships with clients, ensuring satisfaction and retention through regular communication.
Client Advisor
Apex Auto Body
04.2010 - 03.2014
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Provided estimate for collision repairs
- Negotiate repair process and procedures on clients behalf with insurance companies
Parts Assistant
Sterling Collision Center
02.2004 - 04.2010
- Maximized storage space utilization through strategic organization of shelves and bins containing various-sized components.
- Maintained a clean and organized work environment, contributing to increased safety and efficiency within the parts department.
- Developed strong relationships with suppliers, negotiating better pricing and securing priority shipments when needed.
- Provided excellent customer service by quickly locating requested parts and offering knowledgeable advice on installation or repairs.
- Collaborated with technicians to identify necessary parts, improving job completion times and overall productivity.
- Reduced instances of incorrect part orders by cross-referencing part numbers against manufacturer catalogs before finalizing transactions.
- Streamlined parts ordering process for faster service and improved customer satisfaction.
Education
Associate of Arts - Arts, Humanities & Comm. Emphasis
Santa Ana College
Santa Ana, CA06-2024
Skills
- Client interaction
- Customer consultations
- Microsoft Excel
- Multitasking Abilities
- Reliability
- CCC One estimating software
- Problem-solving abilities
- Customer Service
- Professionalism
- Client Education
Timeline
Client Advisor
Sterling Collision Center
03.2014 - Current
Client Advisor
Apex Auto Body
04.2010 - 03.2014
Parts Assistant
Sterling Collision Center
02.2004 - 04.2010
Associate of Arts - Arts, Humanities & Comm. Emphasis
Santa Ana College
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