Robert Anderson

• Proficiently used plant maps, locate equipment and test equipment to find and repair copper and fiber lines
• Installed and maintained critical fiber and copper toll lines
• Installed and maintained commercial and residential copper and fiber services
• Mentored and trained peers to increase productivity and and reduce repeat repairs.

Key accomplishment: Maintained highest metrics in all qualifying categories.

• Managed overall operations for the Minnesota market
• Provided local project support for MDU and Commercial job sites.
• Held weekly meetings with field technicians to identify techniques to overcome performance and sales obstacles
• Communicated with multiple departments to ensure work was completed within project deadlines.
• Managed pilot programs

Key Accomplishment: Increased market area and employee retention resulting in increased revenue and lower training costs year over year.

• Scheduled and routed employee's based on abilities and weekly performance evaluations to increase overall productivity numbers.
• Relayed training information from regional conference calls to employee's through a variety of formats including individual and group training.
• Completed weekly and monthly inventory audits.
• Resolved customer escalations and damage claims

Key Accomplishment: Successfully managed Superior Satellite technicians while reducing damage claims and warranty calls.

• Completed complex installations that exceeded Dish standards
• Resolved repeat trouble calls

Key Accomplishment: Exceeded all expectations in the field and maintained the highest statistics in the company both locally and nationally.

• Preformed onsite inspections for employee performance evaluations
• Completed inspection reports and communicated findings to management
• Provided continued training on ever changing installation policies and procedures

Key Accomplishment: Decreased failed inspections by 60% and reduced repeat trouble calls by 50%