ROBERT ANDERSON
Birmingham,AL
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
11
11
years of professional experience
Work History
Store Manager
AAFES
Ali Al Salem, Kuwait
07.2020 - 04.2022
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store with container yard holding 3.1 million in merchandise
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Monitor and maintain records of daily facility operations
- Maintain operations records, such as work orders
- Site inspection forms, or other documentation
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in soles, inventory-taking
- Reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Establish and implement policies, goals, objectives, and procedures for their department
- Estimated consumer demand and determine the types and amounts of goods to be sold
- Empowered employees with conflict management abilities and strategies for retaining dissatisfied customers
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.
- Performed statistical analyses to gather data for operational and forecast team needs.
Retail Sales Consultant
AT&T
Birmingham, AL
09.2018 - 06.2020
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Offered exceptional customer service to differentiate and promote the company brand
- Kept the showroom clean and maintained neat, orderly product displays
- Built customer confidence by actively listening to their concerns and giving appropriate feedback
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Communicated store policy violations to the leadership team in a timely manner
- Built and maintained effective relationships with peers and upper management
- Maintained a strong knowledge of company's products, pricing plans promotions, and service features
- Managed all administrative aspects of sales including: contracts, warranties and payments, which resulted in strong customer loyalty
- Generated detailed reports of critical market feedback to Store Manager regarding local competition and product/service needs.
Sales Support Specialist
AT&T
Birmingham, AL
10.2017 - 09.2018
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Improved service quality and increased sales by developing a strong knowledge of company's products and Service
- Ensured two stores pass the audit and meet compliance with company policies and procedures
- Trained incoming employees on store operations, inventory management, policies and procedures and use of company programs and applications
- Completed accounting and paperwork associated with cash receipts, prices, and conducted physical inventories
- Accountable for adhering POG and the merchandising standards
Infantry Squad Leader
US Army
05.2011 - 10.2017
- Created shifts for 44 employees and ensured all standard operating procedures were enforced
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- No violations or unwanted personnel passed through gates to military base
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
- Responsible for the health, welfare, morale, and combat readiness of a six man squad in a Stryker Platoon
- Provided technical guidance and support to subordinates in administrative matters; supervises maintenance:
Education
High School Diploma -
OAHS
South Korea2010
Skills
- Financial records and processing
- Relationship building and management
- Quick learner
- Team leadership and coaching
- Vendor management
- Strategic thinker
- Administration and Management
- Time Management
- Reporting and documenting
- Judgment and Decision Making
Timeline
Store Manager
AAFES
07.2020 - 04.2022
Retail Sales Consultant
AT&T
09.2018 - 06.2020
Sales Support Specialist
AT&T
10.2017 - 09.2018
Infantry Squad Leader
US Army
05.2011 - 10.2017
High School Diploma -
OAHS
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