Robert Anderson
Streetsboro,OH
Summary
With over 40 years of experience in the automotive field, I have the experience to help your company advance to a higher level in customer satisfaction, financial goals, Process mapping/developing and quality repair. I have knowledge in Reynolds & Reynolds, ADP, Dealer Track, Time Highway, X-time, Rapid Recon and Shop Watch which will help limit the transition period. My leadership and communication skills will be an asset while working with employees, department heads and factory reps.
Overview
14
14
years of professional experience
Work History
Service Manager
Kia Of Streetsboro
Streetsboro, OH
06.2021 - Current
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints quickly and effectively.
Service Manager
Crestmont Hyundai
Brunswick, OH
01.2017 - 06.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Created standard operating procedures for all service functions.
- Hired and trained service department staff to drive performance.
Service Advisor
Ron Marhofer Hyundai of Green
Green, OH
04.2013 - 12.2017
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Department Dispatcher
Metro Toyota
Brookpark, OH
08.2010 - 01.2013
- Monitored the progress of each job in order to ensure timely completion.
- Created reports summarizing daily activities and submitted them to management for review.
- Provided assistance with training new employees in the Service Department's processes and procedures.
- Assigned service technicians to jobs based on customer needs and technician availability.
Education
High School Diploma -
Aurora High School
Aurora, OH06-1987
Skills
- Customer Service Management
- Operational Efficiency
- Workflow Management
- Coaching and Mentoring
- Forecasting
- Staff Training and Development
- Analytical Thinking
- Client Retention Strategies
Accomplishments
- Toyota Service Manager Master Certified
- Hyundai Service Manager Master Certified
- Kia Service Manager Master Certified
Timeline
Service Manager
Kia Of Streetsboro
06.2021 - Current
Service Manager
Crestmont Hyundai
01.2017 - 06.2021
Service Advisor
Ron Marhofer Hyundai of Green
04.2013 - 12.2017
Service Department Dispatcher
Metro Toyota
08.2010 - 01.2013
High School Diploma -
Aurora High School
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