To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
06.2024 - Current
Completed on-time deliveries by choosing best and most efficient routes.
Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Operated vehicle safely in highly congested areas with no traffic violations.
Managed customer inquiries and complaints in polite and professional manner.
Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Expedited deliveries to meet customer deadlines and requirements.
Driver
Uber
02.2024 - Current
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Achieved safe driving records by consistently following traffic rules and regulations.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Ramp/Ops/Cargo Ramp Agent
Southwest Airlines
06.2014 - 09.2023
Developed expertise in weight distribution principles, properly balancing loads across various types of aircraft to optimize fuel consumption rates during flights.
Increased overall customer satisfaction through timely delivery of shipments, careful handling of fragile items, and professional interaction with clients.
Maintained a safe working environment for all staff, adhering to strict safety regulations and conducting regular training sessions.
Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
Reduced turnaround times for aircraft by effectively coordinating with ground crew and pilots during loading and unloading processes.
Assisted with training new employees on company policies, ramp operations procedures, and safety guidelines for better workplace integration.
Kept equipment well-maintained, regularly inspecting vehicles and machinery to ensure they were in proper working condition before use.
Elevated security measures on the tarmac by consistently monitoring access points as per TSA regulations while keeping unauthorized personnel from entering restricted areas.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Education
High School Diploma -
Centennial High School
Ellicott City, MD
06.1988
Skills
Teamwork and Collaboration
Attention to Detail
Time Management
Dependable and reliable
Punctual and Reliable
Safe Driving
Loading and unloading
Problem-Solving
Time management skills
Clean Driving Record
Positive Attitude
Customer Service
Accomplishments
Received Certificate of Appreciation for Exceptional Customer Service at Papa John's Pizza in August/2024
Named Uber “Driver of the Quarter” in August 2024 I have received and accomplished 800 5-star rating from customers.