Robert Anderson
Murray,UT
Summary
Dynamic HR Operations professional with a proven track record at FLSmidth, excelling in employee relations and benefits administration. Skilled in process improvement and mentoring, I successfully enhanced onboarding processes, ensuring high employee satisfaction. My adaptability and strong collaboration skills drive results in diverse environments, fostering positive relationships and achieving organizational goals.
Overview
25
25
years of professional experience
Work History
HR Operations (People Experience Partner)
FLSmidth
Midvale, UT
01.2023 - Current
- Provide Human Resources support for a diverse population of employees and managers across North America including recruiting, onboarding, offboarding, relocations, process improvement, policy creation and implementation, reporting, employee relations, performance counseling, and benefits
- Created a follow up process and tracking document for new employees to ensure accuracy and employee satisfaction
- Responsible for reporting metrics to confirm accuracy between payroll system (ADP) and HR system (WorkDay)
- Developed positive working relationships with leadership and employees through design, communication, and interpretation of human resources policies and programs
- Relocation specialist assisting in the transfer of employees around the world to the United States including creating complex offer letters, onboarding, accommodations, immigration documents, and registering for benefits
- Administer benefits programs for 1,600 U.S.-based employees, including managing open enrollment, liaising with brokerage vendor to optimize benefit offerings, processing invoices, and addressing employee inquiries and concerns
Client Staffing Consultant
CHG HealthCare
Midvale, UT
09.2021 - 07.2022
- Work directly with hospitals and facilities to determine staffing needs for General, Trauma and Vascular surgeons
- Held responsible to hit sales targets to fill pipelines and match the unique and ongoing needs of clients while maintaining long-term working relationships
- Maintain client satisfaction, retain active accounts, conduct additional growth and opportunity
- Utilize available tools and consult with industry leaders to determine market trending opportunities
- Opened first job and filled days within the first 90 days of employment
- Average to achieve this is 4-5 months
Director of Active Student Planners
Center for excellence in Higher Education
Murray, UT
01.2021 - 08.2021
- Responsible for leading a department of 30 Active Student Planners and 3 Assistant Directors
- Accountable for student retention and ensuring students complete their financial aid within our time guidelines with 100% accuracy
- Accountable to ensure all active students are repackaged and annually renew their FAFSA with all required documentation by targeted deadlines
- Created and enforced minimal performance expectations and service level agreement for all aspects of the Active Student Planner role
- Performed weekly Leadership Development meetings with assistant directors to inspire development and growth as a leader
Assistant Director of Active Student Planners
Center for excellence in Higher Education
Murray, UT
03.2020 - 01.2021
- Organized and recruited a team of 10 Active Student Planners to assist active students in all aspects of their financial aid including FAFSA renewals, verification, repackaging, and stipend requests
- Quick to recognize gaps, inconsistencies, or errors in processes and come up with solutions through collaboration
- Works closely with management and other departments to ensure communication is taking place on any overlapping issues
- Established new process to ensure all active students can review their financial aid after every term completed
Assistant Director of Junior Financial Planners
Center for excellence in Higher Education
Murray, UT
04.2016 - 03.2020
- Led a team of 12 Junior Financial Planners to assist students to complete the Free Application for Federal Student Aid (FAFSA) and to schedule a Financial Aid Appointment
- Accountable for student experience and ultimately student start rates
- Recognized as the “Top Performer” at annual Las Vegas conference for leading a team with the highest metrics for 2018 and 2019
- Mentored, coached, and motivated team leading to promotion of 20 Junior Financial Planners to higher level positions within the company during my 3.5-year tenure in this position
Financial Aid Planner / Sr. Financial Aid Planner / Default Manager
Center for excellence in Higher Education
Murray, UT
08.2009 - 04.2016
- Assist new and existing students in all aspects of the financial aid process consistent with financial planning policies and procedures with Federal/State regulations for awarding aid including Stafford Student Loans, Pell Grants, Perkins Loan, Alternative Loans, VA benefits, and Scholarships
- Created a metric to track my own progress in the accuracy of student files where I started at 65% accuracy and moved up to consistently meeting 100% accuracy on all student files
- Assigned the added responsibility of Default Manager for the Stevens-Henager College on-ground campus
Human Resource Manager / Sr. Resource Analyst
SuperValu (Formerly Albertsons)
Salt Lake City, UT
03.2005 - 10.2008
- Aligned to functional managers, directors, and vice presidents across the enterprise to assist in human resource procedures and policies including compensation, benefits, recruiting, on boarding, off boarding, promotions, corrective action, and performance management
- Designed and implemented bi-annual job family promotion process for 1500 employees resulting in 100% compliance to company budget
- Identified and improved the process to post for job openings reducing turnaround time from 3 weeks to 3 days
- Delivered monthly presentation on critical HR metrics such as retention rates, staffing and logistics increasing management and executive awareness of current environment and situational progress
Pharmacy & Telecommunications Service Desk Manager
SuperValu (Formerly Albertsons)
Salt Lake City, UT
06.2000 - 03.2005
- Staffed and managed a tier 1 technical support team of 16 employees servicing 2300 retail grocery stores nationwide with 24x7 coverage on various Windows, UNIX, Telecommunications and POS based hardware and applications
- Reported on critical outages where a server or telephone system was down for an excess of 30 minutes increasing resolution times
- Specialized in the training and development of new analysts resulting in getting the analysts up to speed and answering calls within three weeks
- Participated in the conversion of 900 retail stores to an Innovative Voice Response (IVR) telephone system expediting potential and real problems resulting in a quicker turnaround time to permanently fix issues
- Promoted to a leadership role within first 18 months of starting with the company
Education
Master of Business Administration -
Independence University
12.2012
Bachelor of Science - Psychology
Illinois State University
05.1997
Skills
- Employee relations
- Performance management
- Policy creation
- Benefits administration
- Recruitment strategies
- Process improvement
- Conflict resolution
- Collaboration skills
- Legal research and review
- Establishing effective relationships
- Adaptability and flexibility
- Microsoft office and docusign
- Knowledge of federal and state laws
- Mentoring and coaching
Awards
- Alpha Beta Kappa Award
- Top Performer
- IT Operational Excellence Award
Applications
- Microsoft Office
- Microsoft Teams
- WorkDay
- ADP
- Paylocity
- Google Docs
- Zoom
- SalesForce
- CampusVue
- VocalCom
- Five9
- NSLDS/COD
- FAME
Job Skills
- Policy and Procedure Writing
- Compliance
- Employee Hiring
- Employee Orientation
- Employment Recordkeeping
- Promotion Coordination
- Performance Appraisal
- Staffing Metrics
- Management Consulting
Accomplishments
- Alpha Beta Kappa Award
- Top Performer
- IT Operational Excellence Award
Timeline
HR Operations (People Experience Partner)
FLSmidth
01.2023 - Current
Client Staffing Consultant
CHG HealthCare
09.2021 - 07.2022
Director of Active Student Planners
Center for excellence in Higher Education
01.2021 - 08.2021
Assistant Director of Active Student Planners
Center for excellence in Higher Education
03.2020 - 01.2021
Assistant Director of Junior Financial Planners
Center for excellence in Higher Education
04.2016 - 03.2020
Financial Aid Planner / Sr. Financial Aid Planner / Default Manager
Center for excellence in Higher Education
08.2009 - 04.2016
Human Resource Manager / Sr. Resource Analyst
SuperValu (Formerly Albertsons)
03.2005 - 10.2008
Pharmacy & Telecommunications Service Desk Manager
SuperValu (Formerly Albertsons)
06.2000 - 03.2005
Master of Business Administration -
Independence University
Bachelor of Science - Psychology
Illinois State University
Similar Profiles
EZRA HAGBERGEZRA HAGBERG
Project Management Coordinator at FLSmidthProject Management Coordinator at FLSmidth
Adrian WadeAdrian Wade
Mechanical Fitter / Field Service Supervisor. at FLSmidthMechanical Fitter / Field Service Supervisor. at FLSmidth
Pontawat JitrakPontawat Jitrak
Boilermaker at FLSmidthBoilermaker at FLSmidth