Robert Anderson

• Developed, updated and maintained database of existing and potential customers in Vairkko
• Provided observations, took measurements and performed tests at various stages according to quality control plan
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
• Sorted product and provided expertise on non-conforming product requirements
• Managed quality assurance program including on site evaluations, internal audits and customer surveys
• Collaborated with review boards on management of discrimination complaints to facilitate risk mitigation
• Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
• Oversaw and managed onboarding processes and programs for successful integration of new, transferred or promoted employees
• Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems
• Facilitated criminal background check process for new hires
• Reviewed and analyzed suspicious and potentially fraudulent insurance claims
• Collaborated with claims department and industry anti-fraud organizations to resolve claims
• Directed and coordinated various investigations conducted by field investigation team
• Analyzed information gathered by investigation and report findings and recommendations
• Set up Thermal body scanners, plexiglass separations for both restrooms and break rooms
• Trained specific employees on how to operate and analyze data processed processed by thermal scanners.
• Setting up sanitization station to ensure employees have adequate hand sanitizer, gloves, masks and face shields

• Examined reports, accounts and evidence to determine integrity and accuracy of information
• Interviewed policyholders to verify information and obtain additional details
• Proposed settlements for uncomplicated issues to resolve claims
• Maintained confidentiality of patient finances, records and health statuses
• Reviewed outstanding requests and redirected workloads to complete projects on time
• Communicated effectively with staff, including members of operations, finance and clinical departments
• Coordinated with contracting department to resolve payer issues
• Tracked all pending authorizations to resolve discrepancies and avoid revenue loss

• Responsible for implementing and training employees on required safety training's according to job description and responsibilities. To include Fork Lifts, Scissor Lifts and Hazmat
• Developed new process for employee evaluation which resulted in marked performance improvements
• Obtained documents, clearances, certificates and approvals from local, state and federal agencies
• Created and facilitated the First Responder's Program
• Worked with Cal OSHA on any incidents that may need to be reported
• Created and maintained our Safety Training Matrix as job descriptions may have changed or have been eliminated
• Tracking of all Safety Training's and Incidents into the Vairkko Data Base
• Was lead for Incident Investigations and Behavioral Tracking that would result in disciplinary action
• Responsible for accurate reporting and updates to the OSHA 300 log
• Performed ergonomic assessments and provided proper training to reduce the possibility of injury
• Responsible for accurate reporting of incidents for California Workers Comp. To include all investigations and provide programs for return to work duties
• Conducted new hire orientation as it pertains to work place safety
• Performed monthly safety audits for all departments which were reported to the executive committee in a scorecard format

• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
• Updated personal logs and business tracking documents accurately and according to schedule requirements
• Coordinated efficient routes to avoid delays and optimize schedules
• Coordinated efficient merchandise loading and unloading to keep up with tight schedules
• Upheld high standards of professionalism and discretion when working with high-value clients

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
• Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion
• Worked flexible hours; night, weekend, and holiday shifts
• Developed and implemented performance improvement strategies and plans to promote continuous improvement

Responsible for customer satisfaction, delivery of products, shipping and receiving of products, helping customers put together irrigation systems, invoicing and collecting payments from customers and working with accounting on accounts that are overdue or had been suspended.

• Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
• Managed high-volume workloads while maintaining a strong focus on client satisfaction.
• Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
• Developed strong relationships with clients, leading to repeat business and referrals.
• Proactively addressed potential issues before they escalated, preventing negative impacts on the customer experience.