Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Robert Andrada

Londonderry,NH

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Sales Associate

Argo Cycles
12.2016 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Senior Team Leader

Freudenberg-NOK
10.2003 - 09.2015
  • Set clear team goals and delegated tasks and set deadlines.
  • Produced weekly, daily and monthly activity reports and forecasts.
  • Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
  • Mentored junior team members, providing guidance and support to enhance their career progression.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Oversaw the successful execution of multiple projects by effectively managing risks and addressing potential issues proactively.
  • Achieved customer satisfaction targets consistently by ensuring timely delivery of high-quality products or services according to specifications.
  • Promoted a collaborative work environment, encouraging open communication among team members for better problem-solving abilities.
  • Conducted team member meetings and updated members on best practices and continuing expectations.
  • Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
  • Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
  • Managed inventories and stock and kept detailed records of inventory use and sales.
  • Discovered training needs and provided coaching.
  • Championed a culture of continuous learning, fostering an environment conducive to professional growth and development.
  • Implemented data-driven decision-making processes, leveraging analytics tools for informed business decisions.
  • Developed comprehensive training programs to equip team members with the necessary skills for success in their roles.
  • Monitored operating machinery to assess progress, adjust settings, and maintain production speeds.
  • Led change management initiatives to facilitate organizational restructuring efforts and improve overall performance.
  • Spearheaded process improvements, identifying bottlenecks and implementing effective solutions for increased efficiency.
  • Managed high-performing teams to deliver exceptional results on time and within budget constraints.
  • Introduced innovative technologies and tools to modernize workflows, increasing overall efficiency levels across the organization.
  • Established clear performance metrics, monitoring progress routinely against set objectives for optimal results.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Influenced company policy formulation through active participation in management meetings and contributing valuable insights from a Senior Team Leader perspective.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Held weekly team meetings to inform team members on company news and updates.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Created and managed project plans, timelines and budgets.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Education

Agronomic Engineering -

Universidad De La República
Av. 18 De Julio 1968, 11200 Montevideo, Departamen
06.1999

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation
  • Stocking and Receiving
  • Cash Handling Accuracy
  • Client Service
  • Conflict Resolution
  • Store Opening and Closing
  • Sales expertise
  • Product Sales
  • Customer Needs Assessment
  • Complex Problem-Solving
  • Sales Strategies
  • Merchandising knowledge
  • POS System Operation
  • Meeting deadlines
  • Upselling
  • Professional Demeanor
  • Retail Store Operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Guest Relations
  • Sales Training
  • Payment Processing
  • Strategic Planning
  • Merchandising understanding
  • Inventory Tracking
  • Sales Development
  • Building rapport
  • Inventory Control
  • Policy and Procedure Adherence
  • Merchandise Display
  • Product Recommendations
  • Order Processing
  • Sales Goals Attainment
  • Display Setup
  • Point of sale operation
  • Negotiation Tactics
  • Relationship selling
  • Product Promotions
  • Business Development
  • Persuasion techniques
  • Sales trends
  • Shipment Processing
  • Promotional support
  • Fraud Detection
  • Fitting room maintenance
  • Cold-calling
  • Sales Forecasting
  • CRM software proficiency
  • Dispute Mediation
  • Client Account Management
  • Contract Preparation
  • Money Transfer Systems
  • Dining area maintenance
  • Sales Pipeline Management

Languages

Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Sales Associate

Argo Cycles
12.2016 - Current

Senior Team Leader

Freudenberg-NOK
10.2003 - 09.2015

Agronomic Engineering -

Universidad De La República
Robert Andrada