Robert Ankoyan
Glendale,CA
Summary
Motivated [Job Title] successful with multitasking in fast-paced environments. Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time-management abilities. Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule.
Overview
8
8
years of professional experience
Work History
Hookah Server
The Corner
Glendale, CA
02.2020 - Current
- Replenished bar stock with necessary items throughout shift.
- Organized tables efficiently according to guest count size ensuring safety protocols were followed.
- Communicated effectively with team members regarding customer requests and needs.
- Resolved customer complaints promptly and professionally.
- Greeted guests and provided them with menus.
- Assisted in the preparation of food items as needed.
- Responded quickly to any changes in the environment or customer preferences during shifts.
- Ensured that all hookah pipes were filled, lit, and extinguished properly.
- Maintained a clean and organized workstation at all times.
- Resolved customer complaints in a professional manner.
- Regularly checked supplies such as tobacco, charcoal, and glassware for adequate inventory levels.
- Demonstrated knowledge of alcoholic beverages by suggesting pairings with hookahs.
- Educated guests on different types of tobaccos available and their flavor profiles.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served drinks and prepared specialty beverages.
Lead Cashier
Super King
Altadena, CA
12.2015 - 07.2019
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
- Answered customer questions and provided store information.
- Processed payments promptly for customers to exceed productivity standards.
- Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CA06-2015
Skills
- Excellent customer service
- Food safety understanding
- Tableside Service
- Menu knowledge
- Cash handling proficiency
- Team player attitude
- Cleanliness and hygiene
- Strong Communication Skills
- Salesmanship
- Cash Drawer Reconciliation
- Credit and cash transactions
- Customer Assistance
- Training and mentoring
- Workplace Safety
- Accountability
- Training and coaching
- Staff Training
- Schedule Coordination
- Opening and closing procedures
- Sales expertise
- Staff Mentoring
- Issue Resolution
- POS System Operation
Languages
Armenian
Professional
Timeline
Hookah Server
The Corner
02.2020 - Current
Lead Cashier
Super King
12.2015 - 07.2019
High School Diploma -
Herbert Hoover High School
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