Robert Apte
Slocomb,AL
Summary
- Resourceful Help Desk Supervisor | Diligent | Initiative Oriented Motivated, career and customer-oriented Cyber Professional with over 8 years of hands-on experience delivering technical support, managing DOD IT operations, and supporting users with a variety of technical and security issues.
- Secret Clearance
- Active Directory
- Domain Administrator
- Google IT Support Professional Certificate
- Service Manager/ Remedy
- Microsoft 365 Certified: Administrator Expert
- ITIL 4 Foundation
- CompTIA Security + 401
Overview
10
10
years of professional experience
Work History
Server Support Engineer
Flex Software Developing
10.2022 - Current
- Mitigated Command Cyber readiness inspection deficiencies, patched 25 software errors for numerous organizations and rectified nearly 5,000 vulnerabilities compliant with organization security directives
- Administered & Managed 12,000 user/ equipment-inventory accounts
- Expedited engineering IT requirement; resolved 1300 computer outages for members resulting in department’s savings of over $39,000
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Help Desk Supervisor
United States Air Force
09.2019 - 09.2022
- Responsible for administrating, troubleshooting, and hardening 2,000+ DOD user accounts, and client systems while ensuring exceptional customer support
- Remedied multi department Data Spillage by installing Hard Drive sanitizing software
- Communicates and enforces network security policies and procedures across 3 networks
- Ensure networks and systems being developed implement DOD baseline IA Controls
- Remedies STIG and ACAS findings in order to mitigate vulnerabilities
- Updates Computer Operating Systems to ensure DISA STIG compliance
- Establishes & communicates work center processes, Technical Orders and SOP’s
- Quickly and efficiently solve customer software, hardware, and network issues via Remedy
- Trained incoming technicians & resolved over 456 tickets/ 307 Critical Issues
Client Systems Technician
United States Air Force
11.2016 - 09.2019
- Developed, implemented, and improved unit processes while adhering to strict security standards for DOD computer accounts and cyber assets
- Monitored network scans for local policy adherence, validating expired & inactive computer accounts
- Removed over 400 vulnerabilities
- Managed user accounts through Active Directory and IAO Express
- Coordinated and delivered troubleshooting for VDI Desktop pools through VMware
- Utilized BMC Client Management to manage, diagnose, and resolve software, hardware, and connectivity issues
- Managed Mailbox limits and permissions, updated aliases through Microsoft Exchange
- Created and Managed Units first Executive Communication Support for senior leader personnel
- Maintained & administrated a $235,000 mobility platform; configured 197 iPhones, tablets & laptops
IT Manager/System Administrator
Bozard Ford Lincoln
07.2014 - 10.2016
- Used strong problem solving and communication skills to collaborate with Senior Leader personnel to ensure timely and effect IT fix actions
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Created and terminated user's accounts from start to finish in business applications.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Education
Introduction To Computer Systems & Network Management,Communication, Security Analysis -
Airman
Keesler AFB, MS11.2016
Skills
- Active Directory
- Communication skills
- Hardware
- Client Management
- Client
- Customer support
- Hard Drive
- Intel
- Inventory
- JIRA
- Laptops
- Microsoft Exchange
- Microsoft Excel
- Microsoft Power Point
- Network Management
- Network security
- Operating Systems
- Personnel
- Policies
- Problem solving
- Process development
- Requirement
- Salesforce
- Security Analysis
- SOP
- Strategy
- Supervisor
- Troubleshooting
- Zendesk
Timeline
Server Support Engineer
Flex Software Developing
10.2022 - Current
Help Desk Supervisor
United States Air Force
09.2019 - 09.2022
Client Systems Technician
United States Air Force
11.2016 - 09.2019
IT Manager/System Administrator
Bozard Ford Lincoln
07.2014 - 10.2016
Introduction To Computer Systems & Network Management,Communication, Security Analysis -
Airman
Similar Profiles
Jackeline AriasJackeline Arias
Therapy Assistant at Melillo Center for Developing MindsTherapy Assistant at Melillo Center for Developing Minds
Rand Abu-RabieRand Abu-Rabie
Student at Developing Skills and StadyStudent at Developing Skills and Stady
Heaven JonesHeaven Jones
Personal Care Assistant /Direct Support Professional at Sister's Developing Growth & Change IncPersonal Care Assistant /Direct Support Professional at Sister's Developing Growth & Change Inc
Jeffery HarrisJeffery Harris
Current Operations Manager at Alabama Army National GuardCurrent Operations Manager at Alabama Army National Guard
Shane SmithShane Smith
Mechanical Technician at Toyota Motor ManufacturingMechanical Technician at Toyota Motor Manufacturing