Dedicated professional with proven performance in management, leadership and public relations. Detail-oriented with excellent communication, interpersonal and creative thinking skills. Experience in Office Management, Employee Relations and Healthcare Services.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Center of Excellence Coordinator
Giving Home Healthcare
Las Vegas, NV
10.2025 - Current
Medical Records and Testing Coordination.
Documentation and Record Keeping
Customer Service and Advocacy
Educating Patients on Impairment rating appointments.
Maintain accurate patient records.
Data Manager
Nevada Cancer Research Foundation
Las Vegas, NV
06.2024 - 07.2025
Reviewed source documents and correct data issues.
Update patient charts in EMR system.
Request Medical Records.
Contact doctors for updates.
Contact patients for updates.
Attend various trainings regarding studies and protocols.
Sort patient charts and upload to database.
Office Manager
Healthy Minds - Mental Health Services
Las Vegas, NV
11.2023 - 05.2024
Assisted with human resources tasks such as updating employee files, onboarding new employees, orientation and disciplinary actions.
Coordinated incoming job requisitions and applications.
Updated documentation, reports, and spreadsheets with financial information.
Kept vendor files accurate and up-to-date to expedite payment processing.
Managed day-to-day operations of two Child Welfare facilities.
Maintained accurate personnel records, ensuring privacy standards.
Manage office staff, ordering supplies, maintaining equipment, and managing calendars.
Investigated employee grievances and complaints and provided recommendations for resolutions.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Office Manager
Choices Group - Mental Health / Substance Abuse
Las Vegas, NV
05.2021 - 09.2023
Recruiting, reference checks and onboarding.
Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Conducted performance reviews for staff employees.
Collaborated with IT department to order and maintain computer technology.
Ensure Business Licenses, Contracts, and Certifications are current.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Corresponded with clients through email, telephone, or postal mail.
Officer / Supervisor
Alhambra Police Department
Alhambra, CA
12.1999 - 05.2021
Manage daily operations.
Developed and implemented onboarding and orientation programs for new employees.
Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.
Manage 2.5 million dollar parking program.
Mentored junior staff members.
Manage various city contracts.
Conducted thorough risk assessments for various operational scenarios and ensuring safety.
Critical thinking.
Enforce State and Local laws.
Monitor budget.
Executed strategic planning initiatives that aligned with overall organizational goals.
Displayed expertise in using computer systems for record keeping purposes.
Addressed public questions, complaints and requests and provided necessary assistance.
Generated reports detailing findings and recommendations.
Background Investigator
Alhambra Police Department
Alhambra, CA
06.2008 - 05.2017
Exercised sound judgment in making decisions related to sensitive matters during investigations.
Communicated effectively with clients regarding progress updates on background investigations.
Verified identities through online databases and other resources while conducting background checks.
Conducted personal background investigations, such as pre-employment checks, to obtain information about individual's character, financial status, or personal history.
Conducted private investigations.
Complete reports to document investigations.
Maintained strict confidentiality while handling sensitive personal information during investigations, adhering to privacy regulations and ethical guidelines.
Education
High School Diploma -
Alhambra High School
Alhambra, CA
06.1987
Skills
Customer Service
Human Resource
Organizational Skills
Office Administration
Certification
Human Resource Associate -HRCI
Human Resource Compensation and Benefits - HRCI
Human Resource Employee Relations - HRCI
Human Resource Learning and Development - HRCI
Human Resource Talent Acquisition - HRCI
Learning and Development - HRCI
Microsoft Excel Training Basic and Beyond Basic - Pryor Learning
Background Investigator - Riverside Sheriff's Department
Essentials In Communications - Rockhurst University
Basic Supervision - Rockhurst University
National Response Plan / FEMA - Emergency Management Institute
Administrative Coordinator II, Talent Acquisition Center of Excellence at Johns Hopkins Health SystemAdministrative Coordinator II, Talent Acquisition Center of Excellence at Johns Hopkins Health System
Coordinator - Black Academic Excellence Center (BAEC) at California Polytechnic State UniversityCoordinator - Black Academic Excellence Center (BAEC) at California Polytechnic State University