Robert Armistead
Glendale,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Technician
Cranmore Carpet Cleaning
12.2022 - Current
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Ramp Manager
American Airlines
01.2021 - 12.2022
- Enhanced ramp operations efficiency by implementing streamlined processes and procedures for aircraft handling.
- Reduced turnaround time for aircraft by coordinating effectively with ground service teams and flight crews.
- Ensured timely departures and arrivals of flights through proficient management of resources and personnel on the ramp.
- Maintained high safety standards in all aspects of ramp operations, conducting regular inspections and addressing potential hazards.
- Developed a strong team of ramp agents through comprehensive training programs and performance evaluations.
- Minimized incidents on the ramp area by enforcing strict adherence to safety regulations and guidelines among all staff members.
- Managed budgetary constraints effectively by monitoring expenses closely and identifying areas for cost reduction or optimization.
- Optimized equipment utilization by scheduling maintenance checks, ensuring availability during peak times, and minimizing downtime.
- Collaborated with airline representatives to address customer concerns promptly, ensuring satisfaction and repeat business from clients.
- Streamlined operational workflow in the ramp area, resulting in increased productivity and reduced delays for passengers.
- Coordinated closely with airport authorities for compliance with local, state, and federal regulations governing airfield operations.
- Established a positive work environment that promoted teamwork, accountability, and continuous improvement among employees in the ramp area.
- Negotiated contracts with external vendors for supplies or services necessary for maintaining smooth operations at the airport''s ramp area regularly required products efficiently sourced within budget constraints.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
Courier
Fedex Express
11.2019 - 01.2021
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Reduced fuel consumption by implementing efficient driving techniques and carefully planning routes.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Provided exceptional customer service by addressing inquiries professionally and resolving issues promptly.
Cross Utilized Supervisor
American Airlines
08.2015 - 01.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Data Analyst
Wells Fargo
08.2012 - 03.2015
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Streamlined data processing for faster results by implementing advanced analytics tools.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Participated in requirements meetings to understand business needs.
- Used statistical methods to analyze data and generate useful business reports.
- Upheld security and confidentiality of documents and data within area of responsibility.
Education
GED -
Frontier High School
Camarillo, CASkills
- System Testing
- Support Documentation Composition
- Testing and repair
- System Maintenance
- Safety Compliance
- Report Preparation
Timeline
Lead Technician
Cranmore Carpet Cleaning
12.2022 - Current
Ramp Manager
American Airlines
01.2021 - 12.2022
Courier
Fedex Express
11.2019 - 01.2021
Cross Utilized Supervisor
American Airlines
08.2015 - 01.2021
Data Analyst
Wells Fargo
08.2012 - 03.2015
GED -
Frontier High School
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