Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Robert A. Rogers

Greenville,SC

Summary

Results-driven manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sr. Technical Success Agent

ClubReady LLC
04.2024 - Current
  • Managed technical CRM implementations, resolving complex software issues for Founders, General Managers, and C-Suite executives.
  • Partnered with internal teams to optimize client onboarding, increasing system adoption and reducing support requests by 20%.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

DIVISION STAFF OFFICER

US Coast Guard Auxiliary
01.2020 - 01.2024
  • Led a team of 20+ staff officers across three states, enhancing training programs for communication, cybersecurity, and operational protocols.
  • Served as a liaison between military and government entities, fostering collaboration and policy alignment.
  • Developed and implemented leadership training initiatives, improving organizational efficiency and performance.
  • Coordinated operations with other federal, state, and local agencies

Assistant Corporate Manager

Striking Brands LLC
01.2017 - 01.2024
  • Spearheaded corporate strategy and franchise expansion efforts, growing revenue by 65% through B2B partnerships and lead generation.
  • Developed and executed KPI-driven sales and training initiatives, enhancing team efficiency and client acquisition.
  • Led CRM data analysis and process improvement projects, streamlining customer engagement and increasing conversion rates.
  • Managed multi-functional teams, ensuring alignment between operations, sales, and marketing strategies.
  • Orchestrated the launch of new marketing programs, enhancing brand visibility and customer engagement.

Education

Masters - Business Admin.

The Citadel
01.2025

Bachelor's - Business Management

Grand Canyon University
01.2023

Skills

  • Project Management
  • Cross-functional collaboration
  • Team Leadership & Consulting
  • Microsoft Office
  • CRM & SaaS
  • Client retention strategies
  • Data management
  • Software troubleshooting

Certification

  • Atlassian Agile Project Management Certification, 01/24
  • Google Agile Project Management Certification, 01/24

Projects

AI Knowledge Enablement Project | ClubReady LLC | 2025

· Developed a scalable content framework to optimize AI keyword recognition and improve software feature performance

· Aligned content with product vision and AI training requirements, enhancing customer-facing automation tools


Automation-Driven Enablement Initiatives | ClubReady LLC | 2024 – 2025

· Collaborated with product and engineering teams using Agile methodologies to design, test, and refine client-facing automation rules

· Contributed to new revenue generation strategies by helping productize advanced automation features as premium service add-ons, creating a new monetization pathway for the organization.

Timeline

Sr. Technical Success Agent

ClubReady LLC
04.2024 - Current

DIVISION STAFF OFFICER

US Coast Guard Auxiliary
01.2020 - 01.2024

Assistant Corporate Manager

Striking Brands LLC
01.2017 - 01.2024

Masters - Business Admin.

The Citadel

Bachelor's - Business Management

Grand Canyon University

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