Summary
Overview
Work History
Education
Skills
Certification
Timeline
8a
Robert Arriaga

Robert Arriaga

Los Angeles,CA

Summary

Accomplished Technical Product Manager with over two decades of experience designing and implementing enterprise-grade platforms and integrations. Specializing in API ecosystems, microservices, connector frameworks, and self-service integration portals for Fortune 100 companies and high-growth tech firms. Proven success in streamlining partner onboarding processes, standardizing patterns at scale, and facilitating seamless enterprise lifecycle integrations. Forward-thinking entrepreneur adept at launching and expanding successful ventures, skilled in strategic planning, business development, and financial management to drive growth and operational efficiency. Recognized for creating collaborative work environments, adapting to market changes, and delivering tangible outcomes while effectively aligning team efforts with organizational objectives for maximum impact.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Co-Founder & Principal Technical Program Manager/Data Privacy, Compliance / Cyber Security Manager

ANKLE ZOO LLC
11.2023 - Current
  • Founded an IT Product Management consulting firm providing AI/ML, Data Platforms, API integration, Microservices, Cyber Security and Strategic Advisory Services.
  • Key Clients: Warner Bros. Discovery+, Honda U.S., California Department of Health and Human Services
  • Client: Warner Brothers Discovery+
  • Built MVP sports streaming platform for NCAA Basketball Championships across HBO, TNT, and TBS across all streaming platforms in 6 months leveraging 90% of existing API infrastructure and achieved 99.9999% uptime via Elasticsearch, for redundancy, a consolidated streamlined data workflow/pipeline and ML-based fallback system.
  • Enabled AI/ML-based ad targeting and A/B testing improving user acquisition by 8% and engagement by 12%.
  • Managed vendor assessments and developed DPIA processes and training for 100+ stakeholders.
  • Client: Department of Health and Human Services
  • Led Zero Trust IAM/PAM access management for CA Department of Health and Human Services: reduced provisioning time by 18%, improving unauthorized access protection from 90.87% to 99.99%.
  • Architected and implemented company-wide data privacy and compliance programs aligned with CCPA/CPRA/VDCPA/BIPA.
  • Automated data mapping, DSAR, and consent management workflows, reducing manual review cycles by 50%.
  • Client: Honda U.S.
  • Deployed NLP/ML-powered reporting platform at Honda U.S., reducing recall lag by 13%, errors by 21%, and man-hours by 70%.
  • Key Clients: Warner Bros. Discovery+, Honda U.S., California Department of Health and Human Services

Staff Technical Product Manager, API & Identity Services

Bishop Fox
08.2022 - 06.2023
  • Platform Services Roadmap: Led Agile scrum team tasked with the definition of a continuous attack surface management (CASM), Continuous Penetration Testing, CIAM platform, IAM security, and exposing REST/GraphQL endpoints consumed by DoD, NSA, and Fortune 100 security operations teams.
  • Reusable Connector Patterns: Architected an enterprise-ready integration framework enabling rapid provisioning and deprovisioning of privileged accounts via Okta, Keycloak, and AWS IAM—accelerating partner deployments by 60%.
  • Developer Experience: Launched comprehensive API documentation portal with code samples and sandbox environments, driving a 40% reduction in support tickets.
  • Client: Warner Brothers Discovery+

Sr. Technical Product Manager, Data Platforms & Integrations

OneTrust
06.2021 - 08.2022
  • Cloud IAM Integration: Spearheaded in-house RBAC/IAM solution using AWS Cognito and Secrets Manager, replacing $20 M/yr third-party dependency and led to the provisioning of 200+ enterprise clients (Aramco, British Telecom, FIAT) in 3 months.
  • Data Syndication Service: Built a version-control–backed object-level sync service (Git-modeled) for domain organizations—enabling customers to automate GDPR/CCPA compliance workflows and reducing support handle time by 40%.
  • Client: Warner Brothers Discovery+

Sr. Technical Product Manager, Shared Services & APIs

National CineMedia
11.2019 - 06.2021
  • Microservices Migration: Led Agile/Scrum team of 8 engineers in transitioning a monolithic stack to event-driven microservices (Kafka, MongoDB, Docker) for mobile, AR/VR, and web products—doubling throughput to 1M API calls/day and cutting errors by 25%.
  • Enterprise Data Platform: Designed MDM-based customer data hub (AWS S3, Lambda, Glue) with robust ETL pipelines and REST interfaces—fueling downstream analytics and ad-targeting experiments.
  • Developed an AI/ML Ad targeting and retargeting platform (AI/ML using AWS Sage Maker) for in theater ad sales using training data that included the mac addresses of phones gathered in theaters during app download, lat / long of all U.S. theaters, theater meta data including showtimes and sales data, genres of movies, ticket purchase customer data via partners, movie metadata from studio partners, and including 12 other data sources to train model.
  • Rearchitected and implemented NCM’s SSO (AWS Cognito) for mobile game development platform (Microsoft’s PlayFab), Customer Segmentation Platforms as well as controlling access to all platform tools across the enterprise.
  • Develop new scalable and extensible data visualization products that lowered costs by 15% YOY and increased sub second response times by 8% and increased quality of business intelligence by 13%.
  • Identify, evaluate, and integrate new data sources for potential signals to enrich NCM’s customer data repository with firmographic, demographic, and location data to enhance ad targeting for NCM’s in-theater, digital, and syndication products.
  • Work with studios partners to improve coverage of future movie metadata and with exhibitors to improve coverage and validity of audience data.
  • Client: Warner Brothers Discovery+

Sr. Product Manager (Consultant)

Raken, Inc.
05.2019 - 08.2019
  • Managed lifecycle of B2B construction management platform; integrated with Procore, Autodesk, and ERP systems via REST APIs to automate payments and sync for jobsite reporting.
  • Client: Warner Brothers Discovery+

Sr. Business Analyst & Product Manager (Consultant)

The Walt Disney Studios Music Group
11.2018 - 03.2019
  • Product Owner for a scrum team of 15 engineers in the development of a new scalable cloud based API microservices gateway application and centralized data platform built using C#, .Net, Kubernetes, elastic search and Angular to calculate artist royalty payments, A&R and marketing costs, sales revenue and process vendor statements with the goals of establishing a single source of truth for royalties data, securely process encrypted vendor and artist transactions in real time, and provide a unified SSO based application portal for data visualization, BI reporting, financial modeling, and DevOps for use across Disney Music Group.
  • Document, conduct, and prioritize structured analysis of human, data and system workflows across DMG for overall impact to operating costs in terms of accuracy, system maintenance, inefficiencies and redundancies by documenting workflows through data flow diagramming, activity mapping, and user interviews, and vendor assessments and present optimized workflows that reduce increase margins to SLT.
  • Gather and transform business, functional, and technical requirements into actionable epics and user stories with supporting KPI’s, and testable acceptance criteria along with user acceptance testing.
  • Scrum Product Owner for multiple on-shore and off-shore agile development teams tasked with developing, testing, and launching new data platform, API Gateway, and applications.
  • Work alongside UI/UX leadership to establish new process and workflows throughout Disney Music Group and transform functional requirements into working prototypes while following heuristic design principles.
  • Client: Warner Brothers Discovery+

Sr. Product Manager, Living Room Devices & Core Metrics

20th Century Fox
02.2018 - 11.2018
  • Managed the full product management life cycle and a Agile/Scrum team of 12 engineers for FOX, FX, and National Geographic streaming apps on Roku, Classic Apple TV, mobile and tvOS platforms including OVP, Cable Gateway Authentication, SVOD, VOD, and Live Streaming.
  • Led cross functional team tasked with architecting and implementation of new data platforms and service layer for FOX. Fox Sports, Fox News, and Fox Business prior to Disney acquisition to ensure business continuity of critical metrics, analytics, and data visualization were operational by Jan 1, 2019.
  • Developed and managed Fox Nation, an e-commerce platform for an direct to consumer purchasing of Fox streaming products as well as other merchandise.
  • Developed product roadmap and gathered all requirements for feature development across assigned client platforms including the planning, analysis, and gathering of business, technical and data requirements across internal and external stakeholders at FOX Digital, Network and Partner Representatives from Roku, Google, and Apple.
  • Manage internal and external stakeholders, requirements gathering, development and implementation of analytics tracking, A/B testing, and Multivariate testing across all platforms including Optimizely, Adobe, Launch Darkly, Segment, Adobe, Adobe Heartbeat, Segment, Conviva, and Nielsen tracking systems for all OTT and mobile devices.
  • Developed a Direct-to-Consumer subscription service for Fox, FX, and National Geographic channels with payment integrations that include PayPal, Credit Cards, and ACH Banking allowing consumers and an e-commerce component on mobile, web, and OTT platforms.
  • Conduct focus group and A/B testing (Optimizely) to understand and act upon market opportunities, consumer preferences, and drive KPIs for the OTT and mobile markets.
  • Architected and launched a service layer for FOX, FX, and NatGeo streaming apps on Roku, tvOS and mobile—standardizing authentication (SSO), analytics tracking (Segment, Adobe), and subscription APIs.
  • Client: Warner Brothers Discovery+

Sr. Manager, Product Management (Data Platforms & Shared Services)

YP.com / DexMedia
10.2014 - 10.2017
  • Managed the Data Platforms Team, consisting of 3 development teams, tasked with the growth and profitability of YP’s Marketing Automation, YP4B Customer Portal (IOS & Android), and Data Platform products.
  • Scrum Product Owner for three agile development teams tasked with on time delivery of data systems and platforms to ensure local business and customer data is cleaned, validated, ingested and indexed into Hadoop clusters (HBase, Hive, HDFS) and managed by MESOS in order to provide scalable real time data across customer portals, partner syndication feeds, and internal tools via API’s, emailed CSV files, data visualization dashboards, and syndication endpoints to over 60 partners.
  • Defined all data requirements including the data schema (source, data point definition, data validation, and normalization, availability, and load) and managed the development for each component of YPs data platforms including a suite of restful API endpoints, XML Feeds, marketing automation engine, HTML scraping tool using Ghost Proxies, ETL processing, and data storage to receive and syndicate data in order to provide actionable business intelligence and customer insights.
  • Identify and evaluate potential syndication partners such as Facebook For Business, Twitter, Pinterest and Instagram and 60 other technology companies to gather business intelligence and develop a Social Media presence for local businesses, in terms of the opportunity cost, value propositions, cost/benefit analysis, and ability to meet the data requirements for all of YP’s ad products.
  • Rebuilt the data platform using a micro-services architecture (Kafka, Mesos, Hive, Hadoop) leading to a two-fold increase in platform capacity, growing form a max of 500K API calls a day to a normal operating load of 1M API calls a day and the ability to quickly scale to 1.5M when needed. In addition, the new platform architecture cut hosting costs by 3M a year and reduced development time to integrate or launch a new component or module to just 2 days.
  • Rebuilt syndicated data APIs (XML/JSON) and marketing automation endpoints; redesigned platform on Kafka/Mesos to scale from 0.5M to 1.5M calls/day, cutting hosting costs by $3M annually.
  • Client: Warner Brothers Discovery+

Sr. Product Manager

Disney ABC Television Group
08.2013 - 10.2014
  • Manage the full product development life cycle for both web and mobile applications including ABC.com, Oscar.com and ABC’s WATCH app on IOS, Android, and Web based platforms.
  • Develop product roadmap for each platform including the planning, analysis, and gathering of both business and technical requirements across internal and external stakeholder groups including show producers and runners, ABC Digital and Network Marketing, and The Academy of Motion Picture Arts and Sciences.
  • Scrum Product Owner for multiple on-shore and offshore agile development teams tasked with developing and launching features across each platform including OVP, Cable Gateway Authentication, and “Multi-Camera Live” digital streaming technology.
  • Collaborate with Consumer and Competitive Research teams to understand and act upon market opportunities, consumer preferences, and drive KPIs for both the OTV and OTT markets.
  • Developed a new CMS system, using Drupal and Shopify for photos, marketing materials, e-commerce 14eam, and editorial descriptions of videos for all platforms from Roku to the web.
  • Launched 4 new major updates to the ABC’s streaming WATCH app on IOS, Android, and Roku including “Multi-Camera Live” for the 2014 Oscars, the first digital stream of the Academy Awards enabling users to switch between different live camera streams within the app, and the first integration with Google’s Chromecast. These updates led to a 40% increase in digital ad revenue over 2013
  • Client: Warner Brothers Discovery+

Education

Bachelor of Science - International Marketing

University of San Francisco
San Francisco, CA

Skills

  • API & Integration: REST, GraphQL, OpenAPI/Swagger, Event-Driven Design, Webhooks, Middleware, iPaaS patterns
  • Programming Languages: Java J2EE, C#/NET, Python, SQL
  • Cloud & Platforms: AWS (Lambda, API Gateway, Cognito), Azure (App Service, AD B2C), GCP; Kubernetes & Docker
  • Enterprise Systems: Salesforce, SAP, ServiceNow, Oracle, Workday
  • Developer Experience: Self-Service SDKs, Configuration UIs, Observability (Kibana, New Relic), CI/CD (Jenkins, GitHub Actions)
  • Architecture: Microservices, Message Queues (Kafka, RabbitMQ), ETL, Data Lakes, Identity & Access Management (Okta, Auth, Ping, OAuth 20, OIDC, SAML)
  • Methodologies: Agile/Scrum, Lean UX, OKRs, Stakeholder Discovery & Road mapping
  • Customer relations
  • Strategic visioning
  • Strategic partnerships
  • Business development
  • Stakeholder communication
  • Operations management
  • Partnership development
  • Innovation skills
  • Staff management
  • Partnership cultivation
  • Goal setting
  • Board reporting
  • Verbal and written communication
  • Clear communication
  • Decision-making
  • Negotiation techniques
  • Customer relationship management
  • Task delegation
  • Conflict resolution
  • Analytical thinking
  • Sales strategy
  • Project management
  • Visionary leadership
  • Data analysis
  • Risk management
  • Legal compliance
  • Budget management
  • Market analysis
  • Brand development
  • Product development
  • Networking strategies
  • Innovation and vision
  • Industry knowledge
  • Leadership and people development
  • Entrepreneurial leadership
  • Relationship and team building
  • Client engagement
  • Approachable leader
  • Analytical and critical thinker
  • Marketing and advertising
  • Business planning
  • Brand management
  • Project oversight
  • Management team leadership
  • Systems thinker
  • Business consulting
  • Contract negotiation
  • Regulatory compliance
  • Process improvement
  • Employee coaching
  • Solution innovation
  • New business development
  • Portfolio management
  • Results orientation
  • Cross-functional collaboration
  • Industry expertise
  • Operational analysis
  • People and culture
  • Negotiation
  • Corporate governance
  • Process improvements
  • Change and growth management
  • Talent recruitment

Certification

  • Certified Scrum Product Owner (CSPO) – Scrum Alliance
  • Certified Information Privacy Manager (CIPM) – IAPP
  • Certified Ethical Hacker (CEH)
  • Certified AI Technician for Product Managers

Timeline

Co-Founder & Principal Technical Program Manager/Data Privacy, Compliance / Cyber Security Manager

ANKLE ZOO LLC
11.2023 - Current

Staff Technical Product Manager, API & Identity Services

Bishop Fox
08.2022 - 06.2023

Sr. Technical Product Manager, Data Platforms & Integrations

OneTrust
06.2021 - 08.2022

Sr. Technical Product Manager, Shared Services & APIs

National CineMedia
11.2019 - 06.2021

Sr. Product Manager (Consultant)

Raken, Inc.
05.2019 - 08.2019

Sr. Business Analyst & Product Manager (Consultant)

The Walt Disney Studios Music Group
11.2018 - 03.2019

Sr. Product Manager, Living Room Devices & Core Metrics

20th Century Fox
02.2018 - 11.2018

Sr. Manager, Product Management (Data Platforms & Shared Services)

YP.com / DexMedia
10.2014 - 10.2017

Sr. Product Manager

Disney ABC Television Group
08.2013 - 10.2014

Bachelor of Science - International Marketing

University of San Francisco

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Robert Arriaga