Robert Arsenault
Brandon
Summary
Restaurant market leader with over 10 years' experience in hospitality, restaurant, and catering industries. Highly successful in increasing store profits by building a team that strives to continually improve. Highly skilled at interpersonal communication and leadership. Skills in successful replication through consistency and coaching. Success in building rapport with customers and advancing company goals through the delivery of world-class service.
Overview
11
11
years of professional experience
Work History
Director of Operations
Keke's Breakfast Cafe
04.2018 - Current
- Coming on board in 2018, I was offered the position of Assistant Manager.
- After a great first year with the company, I was offered the General Manager position. As the GM, I was responsible for all operational areas, schedules, inventory, cost management, payroll, and restaurant maintenance.
- At the beginning of 2021, I was offered the position of regional manager for our franchises 5 locations. With this new position, I was able to replicate my own success as a GM through others, with consistent coaching, monthly meetings, setting standards, and reward systems to show appreciation for our teams hard work and increased profitability.
- Over the following 3 years, I began to take on more and more responsibility as we opened 2 more cafes, and began to downsize our upper management team down to just myself.
- I was promoted to Director of operations at the end of the second quarter of 2024. Additional responsibilities in this position involved, leading new menu tests for the corporate office, spearheading communications between our payroll company and our franchise, and overall corporate liaison.
- Now in 2025, we have expanded our market to Georgia with 2 more cafes, totaling 9 cafes in our market.
Server/Bartender
Macaroni Grill
01.2016 - 01.2017
- Served food, wine, bottled or draft beer, liquor, and crafted mixed drinks.
- Cleaned and maintained bar, beverage, and to-go area; arranged bottles and glasses to create attractive displays.
Server/Bartender
Ruby Tuesday
01.2014 - 01.2016
- Greeted patrons and took food and beverage orders
- Calculated table and bar tabs, and collected and processed payment
- Expedited Food during all busy services
- Scheduling and floor charts, Collected cash outs, put in charge of FOH operations.
- FOH Manager 2017-2018
Education
High School Diploma -
Arsenault Academy
Britton, MI05-2006
Skills
Expertise in team building
Mastery of PNL management
Leadership by example and consistency
Sales building
High standards for all plates of food served
World class service
Timeline
Director of Operations
Keke's Breakfast Cafe
04.2018 - Current
Server/Bartender
Macaroni Grill
01.2016 - 01.2017
Server/Bartender
Ruby Tuesday
01.2014 - 01.2016
High School Diploma -
Arsenault Academy
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