Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Robert Arzabal

Camarillo,CA

Summary

Dynamic client support specialist with a proven track record at Leisure Village West, excelling in strategic task management and enhancing client engagement. Expertise in observation and communication drives a high level of client satisfaction. Proficient in Microsoft Office and skilled in complex problem-solving, consistently delivering effective solutions to meet client needs. Seeking to leverage these skills in a challenging role to further improve service excellence.

Overview

15
15
years of professional experience

Work History

PRIVATE CAREGIVER / COMPANION

Leisure Village West
Camarillo, CA
06.2024 - 09.2024
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
  • Transported clients to doctor appointments, grocery stores, and other necessary destinations.
  • Accompanied clients on recreational activities such as walks or trips to the park.
  • Administered prescribed medications according to physician instructions and monitored for adverse reactions.
  • Developed individualized care plans for each client based on their needs and preferences.

Guest Service Representative

Quality Inn & Suites
Camarillo, CA
03.2019 - 12.2023
  • Greeted guests and provided information regarding hotel services, amenities, and local attractions.
  • Verified reservations by phone or in person.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Provided assistance to guests throughout their stay.
  • Resolved guest complaints in a professional manner.
  • Processed payments for room charges, taxes, and other incidentals as required.
  • Maintained accurate records of all transactions within the hotel software system.
  • Answered incoming calls from guests seeking reservations or general information.
  • Maintained cleanliness of lobby area and front desk counter.
  • Handled customer complaints professionally and efficiently.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Dispatcher /Inbound Call Center Representative

Ventura Transit Systems
Camarillo, CA
07.2014 - 03.2019
  • Received and dispatched calls for emergency services.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Maintained logs of all incoming calls and assigned tasks.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Order Processing Specialist

Houwelling's Nursery
Camarillo, CA
01.2010 - 06.2014
  • Reviewed and processed customer orders, ensuring accuracy of pricing and product availability.
  • Audited existing order processing procedures to identify areas for improvement.
  • Coordinated with customers regarding order changes, cancellations, and returns.
  • Resolved customer inquiries related to order processing in a timely manner.
  • Maintained detailed records of all orders received and shipped.

Education

12 in General Studies -

Adolfo Camarillo High School
Camarillo
06-1993

Skills

  • Client Support
  • Effective Time Management
  • Proficient Verbal and Written Communication
  • Strategic Task Management
  • Effective Listening
  • Proficient in Microsoft Office
  • Analytical Problem Solving
  • Client Engagement Strategies
  • Meticulous Observation

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

PRIVATE CAREGIVER / COMPANION

Leisure Village West
06.2024 - 09.2024

Guest Service Representative

Quality Inn & Suites
03.2019 - 12.2023

Dispatcher /Inbound Call Center Representative

Ventura Transit Systems
07.2014 - 03.2019

Order Processing Specialist

Houwelling's Nursery
01.2010 - 06.2014

12 in General Studies -

Adolfo Camarillo High School

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Robert Arzabal