Robert Arzola

• Managed complex account reconciliations to ensure timely collections and minimize outstanding balances.
• Developed effective communication strategies to negotiate payment plans with clients, enhancing collection success rates.
• Analyzed customer accounts to identify delinquency trends and implemented proactive measures for debt recovery.
• Collaborated with cross-functional teams to resolve payment disputes, fostering positive client relationships while securing payments.
• Led initiatives to enhance compliance with regulatory standards in collections, reducing risk exposure for the organization.
• Streamlined reporting processes for overdue accounts, leading to improved visibility and management of collection activities.

Respond to verification requests and maintain accurate, compliant documentation.

• Audit claim details and confirm acceptable receivable amounts.
• Customer Care Professional / Client Services Professional
• Address denials, late submissions, and payment discrepancies to drive resolution.

• Customer-focused claims and service specialist with extensive experience supporting members, providers, and insurance carriers. Known for clear communication, coordinating next steps, and improving service outcomes through detail-oriented follow-through.
• Responded to policyholder inquiries on claim status and account changes.
• Compiled WCB hearing schedules and supported assignments to adjusters/representatives.
• Long Island, NY
• November 2021 - November 2023

• Investigated and tracked medical claims to support timely outcomes.
• Coordinated with agents/internal teams to resolve documentation and claim issues.
• Responded to policyholder inquiries on claim status and account changes.
• Compiled WCB hearing schedules and supported assignments to adjusters/representatives.

• Reviewed submissions and assigned accurate classification codes using rating manual guidelines.
• Partnered with Field Services to validate information and resolve discrepancies.
• Generated and distributed reports to support internal and external stakeholders.

• Operated delivery vehicles, ensuring timely and safe transport of goods.
• Conducted pre-trip inspections to maintain vehicle safety and compliance standards.
• Managed route planning to optimize delivery efficiency and reduce fuel consumption.
• Assisted in loading and unloading cargo, adhering to weight distribution guidelines.

• Assisted in loading and unloading goods, optimizing space for secure transport.
• Maintained accurate records of deliveries, mileage, and fuel consumption for reporting purposes.
• Communicated effectively with clients to confirm delivery details and address inquiries promptly.
• Trained new drivers on safety protocols and best practices for efficient driving techniques.
• Delivered goods and products to customer on time and in excellent condition.

• Operated ground support equipment to ensure timely aircraft servicing.
• Conducted routine inspections on service vehicles for safety compliance.
• Assisted with loading and unloading baggage efficiently during peak hours.
• Maintained accurate records of service operations and equipment usage.
• Collaborated with team members to enhance workflow effectiveness and safety standards.
• Trained new staff on operational procedures and equipment handling protocols.

Successfully passed the New York State Independent Adjuster licensing examination and completed required fingerprinting and application steps toward licensure. Licensed New York Independent Adjuster authorized to investigate and adjust insurance claims on behalf of insurers in accordance with New York insurance law.

Workers’ Compensation Professional (WCP) Certification — AMCOMP, completed through St. John’s School of Risk Management

Completed comprehensive training in workers’ compensation, including coverage, claims, underwriting, pricing, risk management, and applicable laws and policies; earned the WCP designation by successfully completing required coursework and passing AMCOMP’s final accreditation examination

Earned a Microsoft Professional Certificate demonstrating proficiency in Microsoft-based tools, digital productivity, and professional technology skills

Coursework in humanities, social sciences, and related liberal arts disciplines, developing strong critical thinking, written and verbal communication, research, and problem-solving skills. The program emphasizes applying analytical and ethical reasoning in real-world settings

Completed college-preparatory coursework designed to build strong academic, research, writing, and critical-thinking skills