Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Austin

Waynesville,NC

Summary

Proven leader in customer relationship building and staff training, I significantly enhanced client satisfaction and sales at Skyland Distributing. Leveraging product knowledge and account management skills, I fostered strong partnerships and maximized profitability. My approach has consistently resulted in improved performance metrics and customer loyalty, underlining my commitment to results and service excellence.

Overview

15
15
years of professional experience

Work History

Sales Representative

Skyland Distributing
05.2022 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

General Manager

Birchwood Hall Southern Kitchen
05.2021 - 05.2022
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

Bartender

Boojum Brewing
06.2018 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Wait Staff Member

The Sweet Onion
05.2015 - 08.2017
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.

Head Waiter

Chefs Table
04.2013 - 11.2017
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Supervised server staff and simultaneously served personal section of tables.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Event Lead Bartender

Waynesville Country Club
06.2009 - 05.2013
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
  • Participated in local community events as a representative of the establishment, promoting brand visibility and fostering new business opportunities.

Education

High School Diploma -

Smoky Mountain High School
Sylva, NC
05.2003

Skills

  • Customer Service
  • Customer Relationship Building
  • Product and service knowledge
  • Account Management
  • Staff Training

Timeline

Sales Representative

Skyland Distributing
05.2022 - Current

General Manager

Birchwood Hall Southern Kitchen
05.2021 - 05.2022

Bartender

Boojum Brewing
06.2018 - 05.2022

Wait Staff Member

The Sweet Onion
05.2015 - 08.2017

Head Waiter

Chefs Table
04.2013 - 11.2017

Event Lead Bartender

Waynesville Country Club
06.2009 - 05.2013

High School Diploma -

Smoky Mountain High School

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Robert Austin