ROBERT AUSTON
Greenville,United States
Summary
Resourceful professional with strong work ethic and adaptability. Proven ability to thrive under pressure, manage multiple challenges, and enhance organizational brand. Dedicated to meeting company needs through consistent practices and effective independent work.
Overview
13
13
years of professional experience
Work History
Twitch Streamer
Twitch
Greenville, United States
08.2020 - Current
- Streamed live gaming sessions on Twitch to entertain audiences.
- Engaged with viewers through live streaming sessions and interactive chats.
- Developed content strategies to enhance audience engagement and retention.
- Collaborated with brands to create sponsored content, increasing channel visibility and audience reach.
- Analyzed viewer feedback to refine streaming techniques and content focus.
- Utilized streaming software for high-quality broadcasts and technical management.
- Participated in community events to promote channel visibility and growth.
- Networked with other streamers to share best practices and insights in gaming culture.
- Created content for Twitch streams to engage viewers and increase engagement.
- Troubleshot technical issues that may arise during live broadcasts.
- Coordinated giveaways and contests, boosting viewer participation and engagement during streams.
- Analyzed data from previous streams to identify areas of improvement and track progress over time.
- Promoted upcoming streams through various online channels such as Reddit or Discord servers.
- Provided feedback and guidance to streamers on how to improve their streaming experience.
- Researched trends in the gaming industry to develop new ideas for streaming content.
- Maintained records of all financial transactions related to streaming activities.
- Monitored chatroom activity to ensure appropriate content was being shared by viewers.
- Managed donations received from viewers during live streams.
- Edited video footage of past streams for promotional purposes.
- Developed targeted strategies to increase viewership on Twitch, resulting in sustained channel growth.
- Negotiated contracts with sponsorships and advertisers interested in collaborating with the streamer's channel.
- Hosted shows and engaged guests on and off stage.
- Told jokes to guests and displayed good humor to encourage laughter and excitement.
- Improved guest experiences by collaborating with entertainment team on production changes.
Head of Delivery Operations
So Moved, LLC
Greenville, SC
01.2020 - Current
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for [Number] new employees.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Coordinated logistics for delivery routes and schedules to optimize service efficiency.
- Managed daily delivery operations to ensure timely and efficient service.
- Oversaw team performance and provided training to new staff members.
- Implemented process improvements that enhanced delivery efficiency and accuracy.
- Communicated with clients to address service inquiries and resolve issues.
- Monitored inventory levels and coordinated restocking of delivery supplies.
- Collaborated with cross-functional teams to optimize overall operational workflow.
- Developed training materials for staff on best practices in delivery operations.
- Tracked progress of shipments using GPS systems or other tracking methods.
- Resolved customer complaints regarding delays or missed deliveries promptly and professionally.
- Collaborated with warehouse staff to ensure accurate packing and labeling of items prior to shipment.
- Organized regular meetings with drivers to evaluate performance and discuss improvements.
- Created detailed reports on delivery operations, such as costs and timeframes.
- Analyzed customer feedback to ensure satisfaction with deliveries.
- Monitored performance of delivery teams, providing feedback and recognizing outstanding achievements.
- Established policies and procedures for efficient loading and unloading of trucks at warehouses.
- Evaluated current operational practices and made recommendations for improvement.
- Negotiated contracts with vendors to secure competitive rates for shipping services.
- Developed and implemented strategies to increase efficiency in the delivery process.
- Coordinated resources for on-time delivery of goods and services.
- Scheduled pickups and deliveries based on customer needs while optimizing routes for cost savings.
- Oversaw the hiring and training process for new drivers ensuring they met all necessary qualifications.
- Identified areas where additional training was required within the team.
- Ensured compliance with applicable regulations governing transportation safety standards.
- Managed inventory levels to ensure timely availability of products for deliveries.
- Maintained records of daily orders, shipments, invoices, and other related documents.
- Managed performance issues with delivery team members.
- Implemented new technologies to streamline processes related to order management, tracking, and shipment scheduling.
- Facilitated execution roadmaps to promote continuous improvement, knowledge sharing, teamwork, collaboration and positive employee experiences.
- Developed team environment to support engagement and high performance.
- Coached delivery teams to take accountability for delivery, risk and issue management.
- Monitored staff and organization of delivery department.
- Coordinated with customers to plan efficient or special deliveries.
- Coached professional development opportunities for team members with career development plans.
- Maintained positive relationships with clients to meet deadlines for service delivery.
- Refined and organized delivery processes for all incoming products.
- Delivered shipments promptly to maintain effective customer relationships and bolster future business opportunities.
- Supported product owners and delivery teams to invest in application health, balancing application and platform ownership responsibilities with project delivery.
- Delivered valued outcomes from partnered resources.
- Worked with iteration managers and project managers to deliver initiatives and products utilizing lean and agile project management methods.
- Translated business objectives to align technology and business strategy.
- Coordinated road crew logistics, including scheduling and mileage.
- Prepared road crew work schedules, mileage and pay per customer order.
- Tracked service metrics, managing budgets and troubleshooting technical issues.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Moving Consultant
HD Auston Moving Systems, LLC
Greenville, United States
06.2013 - 12.2019
- Helped customers navigate choices between services with support for questions such as terms, pricing and availability.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to strengthen relationships and deliver comprehensive support and guidance.
- Assessed client needs to determine and suggest relevant product solutions in alignment with client budgets and schedules.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Drove new business by acquiring new clients and expanding new and existing relationships.
- Advised clients on moving options and processes for seamless transitions.
- Coordinated logistics and scheduling for residential and commercial moves.
- Developed tailored moving plans aligning with client needs and preferences for optimal satisfaction.
- Managed inventory of moving supplies and equipment for operational efficiency.
- Facilitated seamless communication among clients, teams, and vendors to ensure smooth relocations.
- Trained new consultants on company policies and best practices in moving services.
- Collaborated with team members to optimize workflows and improve service delivery.
- Walked through customer sites with checklists to verify job completion.
- Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations .
- Assisted customers in selecting the appropriate moving package to meet their needs.
- Resolved customer complaints regarding services rendered by the company's movers.
- Organized shipments according to delivery schedules and customer requirements.
- Monitored progress of each move from start to finish and provided updates throughout the process.
- Ensured compliance with applicable laws governing transportation of goods from state-to-state.
- Provided guidance on how best to prepare homes prior to a move in order to maximize efficiency.
- Collaborated with third party vendors such as real estate agents during long distance moves involving multiple locations.
- Negotiated rates with freight companies for bulk shipments to secure favorable pricing.
- Conducted regular inspections of equipment used in the moving process to ensure proper maintenance was being performed.
- Inspected trucks before each move to ensure that they met safety standards.
- Arranged temporary storage solutions due to scheduling conflicts or logistical issues.
- Prepared documents such as contracts, invoices and work orders for each move.
- Maintained detailed records of all moves including inventory lists, weight tickets and other relevant paperwork.
- Developed and implemented strategies for cost-effective packing, loading and storage of customer belongings.
- Actively participated in public events designed to promote the company's services.
- Coordinated with customers to ensure that all items were packed safely and securely for transport.
- Provided accurate estimates of moving costs based on size and distance of move.
- Verified accuracy of bills of lading prior to submitting them to clients or carriers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Trained new movers in proper techniques for packing, lifting, carrying, loading and unloading items.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Networked to build client base and promote products to new and existing clients.
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Cross-sold additional products and services to purchasing customers.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ10-2016
High School Diploma -
Christ Church Episcopal School
Greenville, SC05-2012
Skills
- Live streaming
- Content creation
- Audience engagement
- Community building
- Audience interaction
- Customer relationship management
- Data analysis
- Team leadership
- Strategic planning
- Problem solving
- Analytical thinking
- Decision-making
- Creative thinking
- Effective communication
- Engaging personality
- Interpersonal skills
- Relationship building
- Active listening
- Problem-solving abilities
- Networking skills
- Service Ticket Tracking
- Customer Orders
- Analytical skills
Timeline
Twitch Streamer
Twitch
08.2020 - Current
Head of Delivery Operations
So Moved, LLC
01.2020 - Current
Moving Consultant
HD Auston Moving Systems, LLC
06.2013 - 12.2019
Associate of Arts - Business
University of Phoenix
High School Diploma -
Christ Church Episcopal School