Robert Avila
Guest services assistant, caregiver, sud counselor
Santa Rosa,CA
Summary
Dynamic and compassionate professional with experience at Redwood Gospel Missions, excelling in guest services and resource connection. Proven ability to resolve conflicts and ensure safety while distributing essential supplies. Strong communication and problem-solving skills enhance guest experiences, fostering trust and support in challenging situations.
Overview
1
1
Certification
Work History
Assistant Guest Services Manager
Redwood Gospel Missions
2024 - 2025
- Hospitality & Intake: Welcoming guests, conducting intake, assigning beds, explaining rules, and offering support.
- Resource Connection: Referring guests to case managers for housing, ID assistance, mental health, or addiction treatment.
- Safety & Security: Monitoring entrances, cameras, and maintaining order while intervening in stressful situations.
- Basic Needs Fulfillment: Distributing hygiene kits, linens, food, and managing laundry services.
- Storage Management: Safely storing guests' personal belongings.
Caregiver
Senior Helpers
2021 - 2025
- Personal Care (Activities of Daily Living - ADLs):Bathing, grooming, and dressing.
Toileting and incontinence care.
Feeding and assisting with eating. - Health & Mobility:Helping with walking, transferring, and using mobility aids (walkers, wheelchairs).
Administering or reminding about medications.
Monitoring health and reporting concerns to medical staff. - Household & Errands:Meal planning, grocery shopping, and cooking.
Light housekeeping, laundry, and organizing.
Providing transportation to appointments or errands. - Emotional Support:Providing companionship, conversation, and engaging in activities.
Reducing feelings of loneliness and isolation. - Advocacy & Coordination:Acting as a liaison with doctors and other healthcare providers.
Ensuring the care recipient's needs are met and advocating for them.
Skills
- Communication: Clear verbal, written (emails, chats), and active listening skills are paramount for interacting with guests and staff
- Empathy & Patience: Understanding and validating guest feelings, even when frustrated, builds trust and diffuses tense situations
- Problem-Solving: Thinking on your feet to resolve unexpected issues, from complaints to booking errors, is crucial
- Interpersonal Skills: Building rapport and making guests feel welcome, valued, and at ease
- Time Management & Multitasking: Prioritizing and efficiently handling multiple requests (calls, check-ins, issues) simultaneously
- Compassion & Empathy: Understanding and responding to a client's feelings and distress
- Patience: Remaining calm and steady during challenging or frustrating situations
- Communication: Clearly explaining care, actively listening, observing non-verbal cues, and coordinating with others
- Adaptability & Flexibility: Adjusting to changing needs, conditions, and schedules
- Problem-Solving: Thinking on your feet to find solutions to unexpected issues
- Emotional Intelligence: Navigating sensitive situations with care and building trust
Accomplishments
Substance use disorder registered counselor
Certification
California sud counselor certification
SIDRC I #23887
Timeline
Assistant Guest Services Manager
Redwood Gospel Missions
2024 - 2025
Caregiver
Senior Helpers
2021 - 2025