Robert Avilez III
Salem,Wisconsin
Summary
Expert retail sales professional offering 3 years of experience in retail customer service and retail management. Focused on exceeding sales goals and providing outstanding customer service. Exceptional knowledge of team management for front end cashiers.
Overview
4
4
years of professional experience
Work History
Retail Customer Service
Jasco Uniform Company
11.2023 - Current
- Provided excellent customer service to families, resulting in high levels of satisfaction and repeat clients.
- Increased customer satisfaction by 90% in the first 30 days with friendly and efficient service.
- Provided top-notch customer service by addressing concerns promptly and professionally throughout the entire project process.
- Facilitated communication between sales, customer service, and warehouse teams to streamline information flow and enhance overall efficiency.
- Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
Social Media & Customer Engagement Specialist
Iron-Mountain-Refrigeration
04.2022 - 11.2023
- Build and engage with audiences across multiple social media platforms.
- Monitor social media communities across multiple platforms and engage with the community with meaningful interactions such as liking, sharing and commenting to maintain our brands voice and persona.
- Follow/comment/share customer social media pages.
- Respond to Google reviews and post to our business page weekly.
- Generate meaningful content and videos for social media campaigns.
- Create email marketing campaigns while maintaining the customer list.
- Answer phone calls to create customer orders, answer questions, or go through troubleshooting.
- Check tickets daily 25 on average and answer any inquiries.
- Design custom vinyl for customers.
- Follow a layout and prepare substate for vinyl applications on cooler and freezer lens.
- Ability to learn Flexi print software for prepping graphics for print.
Customer Service Coordinator
Amazon
01.2021 - 02.2022
- Pervert and solve customer issues remote. First point of contact for customers by answering their phone, chat and/or email.
- Process orders 70-90 daily, forms, applications, and requests for refunds or exchanges, ensuring all customer transactions are completed efficiently.
- Troubleshoot and resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution.
- Collect customer feedback through surveys, questionnaires, and direct communication, then compile and report findings to management for quality assurance and service improvement initiatives.
Education
High School Diploma -
Westosha Cental High School
Salem, WI06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
Timeline
Retail Customer Service
Jasco Uniform Company
11.2023 - Current
Social Media & Customer Engagement Specialist
Iron-Mountain-Refrigeration
04.2022 - 11.2023
Customer Service Coordinator
Amazon
01.2021 - 02.2022
High School Diploma -
Westosha Cental High School
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