Robert A. Villao
Roselle Park,NJ
Summary
Dynamic Director of Operations with a proven track record of leveraging innovative strategies and advanced technology to drive cost reductions, optimize workflows, and enhance overall productivity. Recognized for an assertive yet enthusiastic approach, along with extensive expertise in the Audio-Visual sector, including corporate events, convention meetings, and hybrid virtual gatherings. Committed to fostering collaboration and delivering exceptional results in fast-paced environments. Demonstrated ability to adapt to evolving industry trends while maintaining a focus on operational excellence.
Overview
25
25
years of professional experience
Work History
Director of Operations
Encore Global
01.2024 - Current
- Led a team of audiovisual technicians and engineers to successfully manage and execute all aspects of AV services, including audio and video production, equipment installations, and live event support.
- Developed and implemented strategic plans to enhance the quality and efficiency of AV services, resulting in increased customer satisfaction and improved operational performance.
- Collaborated with cross-functional teams to design and implement innovative audiovisual solutions, such as virtual meeting platforms and interactive display technologies, to support business objectives and improve communication capabilities.
Sales & Operations Manager
J Carlson Audio Visual LLC
01.2021 - 01.2024
- Prepare and conduct Client Presentations to sell the venue and the different packages.
- Supervise staff of 20 making sure that all work is done correctly and according to plans.
- Work directly with the Director of Events on budgeting affairs and the venue’s expenses to always obtain the highest possible profit and to the customer’s complete satisfaction.
- Set-up of equipment according to the daily schedule of client meetings and events.
- Follow Banquet Design Diagram to correctly position AV Equipment and Lighting.
Operations Manager of Audio Visual
PSAV
01.2015 - 01.2021
- Oversaw and directed a team of audio-visual technicians to ensure seamless execution of AV services for corporate meetings, conferences, and events, resulting in consistently high client satisfaction ratings.
- Direct day-to-day floor operations of technicians, including set and strike (audio, visual, lighting, rigging, etc.), scheduling, etc.
- Delegate tasks appropriately.
- Assist with developing healthy employee relations climate, including employee motivation and coaching. Participate in employee appraisals, where appropriate. Lead by example in portraying a polished, professional image according to the guidelines in the PSAV Employee Guide.
- Managed the procurement and maintenance of audio-visual equipment, including negotiating vendor contracts and implementing cost-saving measures, resulting in a 20% reduction in equipment expenses.
- Technicians to also provide this level of customer service.
Senior Audio-Visual Technician
New York City Bar Association
01.2015 - 01.2021
- Set-up, operate and troubleshoot AV, projection, lighting, conferencing equipment, devices and systems for general sessions and for small meeting rooms.
- Assist and instruct clients regarding proper usage of AV equipment, up-sell AV services and monitors at proper times.
- Breakdown remove and secure equipment when not in use.
- Create and set up virtual meetings accounts by using Zoom meeting platform.
- Set up and operate Hybrid meetings for in person or virtual webinars and committee meetings.
Yeoman Third Class Petty Officer
United States Navy
01.2001 - 01.2007
- Assistant to the Administration Department, in charge of sailors and their records, updating their files and keeping them current.
- In charge of handling family petitions for funerals services for sailors fallen in action.
- Member of the Honor Guard.
Education
Associate of Science - Graphic Design
The Art Institute of NY
09.2025
Computer Networking & Security
Anthem Institute
01.2014
Audio Technology
SAE Institute of Technology
01.2012
Computer Science
Universidad Eloy Alfaro
01.1996
Physics & Mathematics
Colegio Ascario Paz
01.1994
Skills
- Postproduction and music production expertise
- Analog and digital audio techniques
- Signal flow management and outboard gear setup
- Expertise in Mac and Windows systems
- Expertise in video switching technology
- Live streaming expertise
Accomplishments
- Supervised team of 20+ staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Director of Operations
Encore Global
01.2024 - Current
Sales & Operations Manager
J Carlson Audio Visual LLC
01.2021 - 01.2024
Operations Manager of Audio Visual
PSAV
01.2015 - 01.2021
Senior Audio-Visual Technician
New York City Bar Association
01.2015 - 01.2021
Yeoman Third Class Petty Officer
United States Navy
01.2001 - 01.2007
Computer Networking & Security
Anthem Institute
Audio Technology
SAE Institute of Technology
Computer Science
Universidad Eloy Alfaro
Physics & Mathematics
Colegio Ascario Paz
Associate of Science - Graphic Design
The Art Institute of NY