Robert Ayers
Norcross
Summary
Results-driven Network Engineer with expertise in network security, system troubleshooting, and cloud computing management. Experienced in system repair and technical support, consistently delivering projects on time and under budget. Enhanced system security and resilience against cyber threats, safeguarding critical data and infrastructure. Strong collaborator with effective communication skills and a focus on operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security
Live Nation
Atlanta
04.2024 - Current
- Monitored and authorized entrance and departure of employees and guests to deter theft and prevent prohibited items from entering venue, maintaining overall security.
- Patrolled premises to detect and prevent signs of intrusion, securing doors, windows, and gates.
- Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Circulated among guests to ensure safety and order, protecting venue, property, and staff.
Senior Network Operations Administrator
R & D Computers, Inc
Norcross
06.2022 - Current
- Managed daily operations, prioritizing high-impact support tickets for team resolution.
- Schedules all day-to-day operations of inbound and outbound deliveries.
- Responds to client support requests by phone, email, remote tools, and ticketing systems.
- Troubleshoots common end-user issues involving computers, email, Microsoft 365, printers, connectivity, and software.
- Managed end clients' networks by providing technical support and troubleshooting issues.
- Manages clients' networks and printers. Works hand in hand with Azure AD, Office 365, ConnectWise Manage/Automate, Auvik Data collector, Sonicwall and other firewall systems to ensure Smooth and proper working company.
- Managed Windows Server environments, maintaining system integrity and facilitating updates across versions from 2008 to 2025.
- Provides backup support and disaster recovery through StorageCraft and I-Backup data storage and recovery systems.
- Collaborated with customers and company owners to provide updates on support cases, ensuring transparency and client satisfaction.
- Implements Group Policy Objects based on clients' needs.
- Manages a help desk for internal monitoring and support cases, incoming and outgoing repairs, deliveries, and assisting in remoting into customers' computers to remediate ongoing issues from lower support.
- Audits and maintains asset tracking for phones and computers to the company.
Owner/Operator
Sick Shot Studios Photography
Cumming
01.2021 - Current
- Managed all aspects of photography operations at Sick Shot Studios.
- Developed creative concepts for client photo sessions and projects.
- Conducted client consultations to understand photography needs and preferences.
- Coordinated photoshoots, operated camera, edited photos, and published content on Instagram and for clients.
Help Desk Technician II
Atlanta Technology Services Group
Snellville
03.2021 - 06.2022
- Managed helpdesk support and facilitated remote assistance for clients to resolve technical issues efficiently.
- Resolved client network issues by providing onsite support and troubleshooting.
- Managed company network using Azure AD, Office 365, ConnectWise Manage/Automate, G-suite and more to ensure seamless operations.
- Works with Windows Server 2008-2019.
- Audited and maintained asset tracking for customer emails, passwords, and login info to enhance security and accessibility.
- Audits and maintains asset tracking for desktops, laptops and other equipment.
- Executed installation of printer and fax machines at client sites to enhance communication capabilities.
Network Operations Engineer
Cana Communications
Kennesaw
08.2019 - 03.2021
- Manages company's network and works with Azure AD, Office 365, ConnectWise Manage/Automate, Sophos, and others to ensure Smooth and proper working company.
- Managed and maintained end clients' networks, delivering troubleshooting support to ensure minimal downtime.
- Works with Windows Server 2008-2019, VMware and Hyper-V manager.
- Oversaw help desk operations, providing remote assistance to customers for technical issues.
- Collaborated with customers and company owners to provide timely updates on ticket statuses and ongoing issues.
- Provides backup support and recovery through StorageCraft.
- Audits and maintains asset tracking for phones and computers to the company.
Fire Alarm Technician
Cana Communications
Kennesaw
04.2019 - 08.2019
- Served and installed fire alarm panels including EST, Honeywell, Firelite, Edwards, Silent Knight, and others.
- Troubleshot issues in fire alarm panels, resolving code errors to ensure proper functionality.
- Prepared buildings with wiring infrastructure to facilitate future fire alarm panel installations.
Low Voltage Technician
Telenet Systems
Cartersville
01.2018 - 04.2019
- Oversaw installation and maintenance of data, voice, fiber, fire, and security systems for operational reliability.
- Installed low voltage systems for security and communication networks.
- Tested and troubleshot wiring for optimal performance and reliability.
- Collaborated with team members to ensure project deadlines were met.
Cashier
Shell
Canton
05.2017 - 12.2017
Team Member/Cashier
Chick-fil-A
Cumming
11.2016 - 05.2017
- Assisted customers with orders and inquiries in a friendly manner.
- Coordinated daily operations to improve guest satisfaction.
- Prepared food items according to quality and safety standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
Server/ Delivery Driver
Buffalo’s Cafe
Cumming
03.2016 - 10.2016
Distribution Warehouse Associate/Forklift Driver
Belnick Inc
Canton
06.2015 - 11.2015
- Operated warehouse equipment to efficiently move and organize inventory.
- Unloaded containers of chairs and picked orders for efficient stock management.
- Organized items for delivery to ensure timely shipping of orders.
- Assisted in packing and labeling products for timely shipment.
- Maintained accurate stock levels through regular inventory checks.
Assembly/Material Handler/Forklift Operator/Machine Operator
GMB PLASTICS
Cumming
08.2014 - 05.2015
- Oversaw material management for 19 machines and coordinated product staging for timely shipping.
- Operated forklifts to move materials throughout the warehouse.
- Loaded and unloaded shipments with care and efficiency.
- Organized inventory to optimize space and accessibility.
- Advanced from assembly line worker to material handler within one week, demonstrating adaptability and commitment.
Education
Associate in Advanced Networking -
University of Phoenix
Atlanta, GA10-2020
Skills
- Security operations management
- Threat assessment techniques
- Security measures
- Risk management strategies
- Cloud computing solutions
- Azure cloud services
- VMware virtualization
- Network engineering principles
- Computer networking
- Network administration skills
- DNS and DHCP configuration
- VPN setup and management
- WAN connectivity solutions
- Network monitoring
- Disaster recovery
- Microsoft Exchange management
- Technical support
- Operating systems knowledge
- SQL database management
- Microsoft SQL Server proficiency
- Server management strategies
- Load balancing techniques
- Asset tracking
- VoIP technology
- System administration tasks
- Project coordination
- Team collaboration skills
- Problem-solving
- Physical security measures
- Physical security measures
Certification
- Connectwise Automate Certified Expert, 07/01/24, Present
- Storagecraft Backup/Disaster Recovery Certified, 11/01/22, Present
- Prior Forklift Certified, 06/01/15, 2022
- Prior Scissor Lift Certified, 02/01/19, 2022
- Prior Boom Lift Certified, 02/01/19, 2022
- Secret Security Clearance
Military Service
Army National Guard, United States, Specialist, 02/01/13, 02/01/21, Infantrymen
Timeline
Security
Live Nation
04.2024 - Current
Senior Network Operations Administrator
R & D Computers, Inc
06.2022 - Current
Help Desk Technician II
Atlanta Technology Services Group
03.2021 - 06.2022
Owner/Operator
Sick Shot Studios Photography
01.2021 - Current
Network Operations Engineer
Cana Communications
08.2019 - 03.2021
Fire Alarm Technician
Cana Communications
04.2019 - 08.2019
Low Voltage Technician
Telenet Systems
01.2018 - 04.2019
Cashier
Shell
05.2017 - 12.2017
Team Member/Cashier
Chick-fil-A
11.2016 - 05.2017
Server/ Delivery Driver
Buffalo’s Cafe
03.2016 - 10.2016
Distribution Warehouse Associate/Forklift Driver
Belnick Inc
06.2015 - 11.2015
Assembly/Material Handler/Forklift Operator/Machine Operator
GMB PLASTICS
08.2014 - 05.2015
Associate in Advanced Networking -
University of Phoenix