Robert Bachman
Myrtle Creek,Oregon
Summary
Accomplished Retail Manager with 30+ years experience looking to broaden their horizons. Dedicated professional with a history of meeting company goals through a collaborative leadership style which drives an exceptional customer experience. Dedicated to continuing excellent customer service and using in-depth retail knowledge for a retail leader
Overview
32
32
years of professional experience
Work History
Assistant Store Manager
The Sherwin Williams Paint Company
01.2008 - 01.2023
- Respond to customer questions and complaints concerning accounts and billing
- Partner with Store Manager and Sales Representative to sell customers with special credit problems and manage their accounts
- Develop and implement a system for follow-up phone calls and visits for delinquent accounts
- Perform accounts receivable function including keeping bad debt, past due, DSO and over limits within district standards Days Sales Outstanding (DSO) 2014: 38.52 2013: 37.03 2012: 41.90 2011: 45.79 2010: 41.14
Store Manager
Sherwin Williams Paint Company
01.1999 - 01.2008
- Provide necessary input for development of annual store budget
- Review all financial reports and respond to resolve problems
- Ensure all channels remain open with commercial accounts to be able to sell consistently
- Review and correct store price record cards for accuracy
- Maintain store computer operating systems
- Determine employee training needs and implement individual needs
- Verify staffing needs, recruit store employees and establish work schedules.
Assistant Store Manager
Sherwin Williams Paint Company
01.1998 - 01.1999
- Support Sales Representative selling activities
- Perform and direct processing of daily batch paperwork
- Ensure that the store is properly equipped and maintained to support the marketing plan.
Assistant Store Manager
The Home Depot
01.1996 - 01.1998
- Directed the Inventory Building Materials and Lumber Departments
- Controlled $12M in inventory and 38 employees
- Managed all department scheduling while maintaining profit and loss.
Department Head
The Home Depot
01.1991 - 01.1996
- Led up to 24 employee Paint Department
- Controlled $5M in inventory.
Education
Bachelor of Science in Geology -
Illinois State University
Skills
- Strong organizational and analytical skills
- Ability to multitask and manage conflicting demands
- Face to face customer service
- Developed training tools and implemented plans
- Ability to prioritize and plan effectively
- Department Oversight
- Loss Prevention
- Customer Relations
- Store Organization
- Stock Management
- Retail Operations
- Issue Resolution
References
References are available on request.
Timeline
Assistant Store Manager
The Sherwin Williams Paint Company
01.2008 - 01.2023
Store Manager
Sherwin Williams Paint Company
01.1999 - 01.2008
Assistant Store Manager
Sherwin Williams Paint Company
01.1998 - 01.1999
Assistant Store Manager
The Home Depot
01.1996 - 01.1998
Department Head
The Home Depot
01.1991 - 01.1996
Bachelor of Science in Geology -
Illinois State University
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