ROBERT BACOTE
Columbia,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Military Officer
S.C. Army National Guard
Columbia, S.C.
08.1988 - 06.2014
- Planned and executed training exercises for unit members.
- Developed improvement plans to strengthen force collaboration and performance.
- Installed new systems, replacement parts and components to maintain proper operation.
- Maintained accurate records of all maintenance activities performed.
- Followed established safety procedures when operating heavy machinery.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Maintained or repaired specialized equipment or machinery.
Human Services Case Manager EBT
S.C. Department of Social Services
Columbia, SC
04.2000 - 07.2010
- Interviewed applicants to verify information eligibility for public assistance.
- Ensured that all documentation was completed accurately and timely in accordance with regulations.
- Educated clients on available social services and benefits that they may be eligible for.
- Obtained income, asset and financial information to determine program eligibility.
- Assisted clients in accessing community resources such as housing, employment opportunities, transportation, food assistance programs.
- Arranged referrals for medical evaluations when necessary and monitored compliance with prescribed treatments.
- Attended meetings and participated in staff development training activities.
- Maintained confidential records of all case files according to agency standards.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Substance Abuse Counselor Intern
RC Substance Abuse Center
Columbia, SC
09.2009 - 02.2010
- Educated patients on the dangers of drug use and its effects on their lives.
- Participated in weekly team meetings to discuss cases, review treatment plans, and coordinate services.
- Identified treatment goals based on individual diagnosis and history.
- Provided crisis intervention services when needed.
- Provided referrals to appropriate resources within the community when necessary.
Behavior Intervention Specialist
S.C. DEPT OF JUVENILE JUSTICE
Columbia, SC
07.1995 - 09.2000
- Advocated for at-risk youth individuals and promoted helpful resources and programs to foster progress.
- Developed behavior management plans for youth exhibiting challenging behaviors.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Improved children's behavior through coping skills and other therapeutic interventions.
- Developed case records, reports and other required documents to maintain youth's permanent record.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
- Collaborated with other professionals to ensure comprehensive services were provided.
Child Protective Services Caseworker
S.C. Department of Social Services
Columbia, S.C.
09.2010 - 2012
- Conducted home visits, completed inspections and interviewed family members and witnesses.
- Assessed the safety of children and their family members by visiting homes, interviewing parents and other involved parties, and observing interactions between family members.
- Maintained detailed records on all cases; documented case progress notes, court reports, service plans, assessments in accordance with agency policy.
- Provided crisis intervention services to families in need, including emergency removal of children from dangerous living situations.
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children.
- Participated in multidisciplinary teams which included representatives from various departments within the organization such as legal counsels or medical personnel who specialize in working with abused children.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Developed and implemented family improvement plans.
- Worked with care team to assess client needs and discuss collaborative treatment efforts.
- Collaborated with other social service agencies such as foster care organizations, law enforcement agencies, courts, schools, mental health professionals, substance abuse counselors and domestic violence programs to provide comprehensive services to clients.
- Updated documents and maintained permanent records.
- Provided referrals for additional community resources such as housing assistance programs or job training opportunities when needed.
- Developed case plans with clients to ensure safe environments for children, as well as providing emotional support to families during difficult times.
Education
Bachelor of Arts - Sociology/Social Word
Allen University
Columbia, SC05-1993
Skills
- Personnel Management
- Operational Planning
- Intelligence Analysis
- Physical Fitness
- Troop Field Deployment
- Stress Management
Timeline
Child Protective Services Caseworker
S.C. Department of Social Services
09.2010 - 2012
Substance Abuse Counselor Intern
RC Substance Abuse Center
09.2009 - 02.2010
Human Services Case Manager EBT
S.C. Department of Social Services
04.2000 - 07.2010
Behavior Intervention Specialist
S.C. DEPT OF JUVENILE JUSTICE
07.1995 - 09.2000
Military Officer
S.C. Army National Guard
08.1988 - 06.2014
Bachelor of Arts - Sociology/Social Word
Allen University
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