Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Baez

Edgewood,MD

Summary

Dynamic supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.

Overview

20
20
years of professional experience

Work History

Operations Supervisor

Genesis Logistics
Baltimore, MD
04.2019 - 03.2023
  • Managed team operations including task delegation, training provision, issue resolution, and performance evaluation.
  • Coordinated with external vendors to manage shipments and deliveries according to customer requirements.
  • Led warehouse layout optimization projects, improving workflow and space utilization.
  • Facilitated team meetings to communicate goals, updates, and solicit feedback for continuous improvement.
  • Monitored workers and reviewed completed work for proper performance.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Collaborated with other departments to ensure smooth flow of materials throughout the supply chain network.
  • Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
  • Resolved conflicts between customers, suppliers, vendors, and employees in a professional manner.
  • Measured and reviewed performance via KPIs and metrics.
  • Created and enforced scheduling policies and procedures to standardize operations.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.

Warehouse Lead

Genesis Logistics
Baltimore, MD
01.2014 - 04.2019
  • Handled various warehouse mechanical equipment adhering to safety protocols.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Performed cycle counts to verify physical stock against system-generated data.
  • Used computer and company software to enter shipment and inventory records.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Maintained updated knowledge through continuing education and advanced training.

Warehouse Selector

Genesis Logistics
Baltimore, MD
04.2007 - 01.2014
  • Operated scanners, computers, and other equipment to track orders.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Staged and sorted multiple types of products for loading.
  • Used pallet jacks to move items to and from warehouse locations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Attended mandatory training sessions regarding safety protocols, operational procedures and new technology implementation.

Assistant Manager

Taco Bell
Edgewood, MD
04.2003 - 04.2007
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Recruited and trained new employees to meet job requirements.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Supervised daily operations including scheduling shifts, assigning duties.

Education

High School Diploma -

Edgewood High School
Edgewood, MD
05.2003

Skills

  • Operations management
  • Team leadership
  • Microsoft Office
  • Effective communication
  • Coaching and mentoring
  • Strong Attention to Detail
  • Time management
  • Analytical Problem-Solving

Timeline

Operations Supervisor

Genesis Logistics
04.2019 - 03.2023

Warehouse Lead

Genesis Logistics
01.2014 - 04.2019

Warehouse Selector

Genesis Logistics
04.2007 - 01.2014

Assistant Manager

Taco Bell
04.2003 - 04.2007

High School Diploma -

Edgewood High School

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Robert Baez