Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Robert Bailey

Robert Bailey

Tulsa,OK

Summary

Dynamic leader and problem-solver with a proven track record at CTM Enterprises, Inc, enhancing customer satisfaction and revenue by 20% through innovative solutions and efficient management. Skilled in software troubleshooting and customer service, demonstrating adaptability and a growth mindset. Achieved a 95% repair success rate, underscoring technical expertise and a commitment to excellence.

Overview

6
6
years of professional experience

Work History

Location Manager / Technician

CTM Enterprises, Inc
Tulsa, OK
07.2023 - Current
  • Oversees daily operations, ensuring customer satisfaction, and efficient store management.
  • Diagnose and repair hardware and software issues for mobile devices and gaming consoles, achieving a 95% repair success rate.
  • Provide technical consultation to customers, aligning solutions with their needs, enhancing reassurance, and satisfaction.
  • Implement inventory management systems to track stock, reduce shrinkage, and streamline ordering processes.
  • Analyze sales data to identify trends, drive customer engagement, and optimize product placement, increasing revenue by 20%.
  • Train team members to successfully troubleshoot technical issues and interact with customers, improving store performance.
  • Adapt to new operating systems, software, and technologies, learning new skills, and fostering a mindset centered around growth.
  • Promoted to a leadership position after seven months with the company, averaging as a top earner and receiving top customer ratings.

Remote Repair Technician

United Smart Tech
Tulsa, OK
02.2023 - 07.2023
  • Self-motivated district manager, sales representative, mobile repair technician.
  • Meticulous inventory keeping, time and route management, customer satisfaction, and sales quota meeting.
  • Customer communication, coronation, and care ensure a positive reputation and further future repairs.
  • Basic bookkeeping, calculating inventory loss and damaged products, reducing misuse by 98%.
  • Basic cellphone repair, including Android, Apple, and Google devices, LCDs, batteries, some software calibration, and virus removal.

Sales Rep & Repair Technician

Cell Phone Hospital
Tulsa, OK
02.2022 - 02.2023
  • Teach-ability, knowledge of inventory repair schematics, sales, device updates, systems software, and storefront organization.
  • Implementing trends to meet sales goals, and engaging customers with upbeat assessments of all issues, assuring confidence.
  • Processing repairs, familiarizing hardware and software issues for future technician diagnostics, achieving a success rate of 93%.
  • Marketing meeting participation, suggesting advertisement ideas, repair bundles, and insurance, client outreach discounts, etc.

PM Head Chef

Chalkboard Restaurant
Tulsa, OK
02.2019 - 02.2022
  • Classically trained in culinary arts, hospitality, restaurateuring, economics, ethics, psychology 101, and marketing.
  • Fierce and focused, result-driven leadership ensures smooth operations surrounding dinner service and other kitchen duties.
  • Training staff on ingredient utilization, origin pairing, and allergy dangers; equipment cleaning and maintenance; and menu items, including recipes, cooking methods, temperatures, accoutrements, and plating.
  • Product management and loss prevention, innovating new menu items, engaging customer interest, and increasing sales by 10%.
  • Problem solving and conflict resolution, communicating confidence, and reassuring guests, clients, and restaurant owners.
  • Process optimization, as in catering organization and setup, ensures pleasing aesthetics, seamless service, and a satisfying dinner experience.
  • Social media marketing, posting, farming, and customer engagement.

Education

Associate's degree - Culinary Arts & Hospitality

Platt College - Central Campus
Tulsa, OK
07-2010

Skills

  • Customer service
  • Customer support
  • IT support
  • Computer skills
  • Computer hardware
  • iOS
  • Android
  • Apple Keynote
  • Senior leadership
  • Organizational skills
  • Time management
  • Electrical wiring
  • Schematics
  • Mobile devices
  • Software troubleshooting
  • Microsoft Windows

Affiliations

  • Tech enthusiast, passionate about exploring the latest advancements and innovations.
  • Artificial Intelligence (AI) and Machine Learning
  • Learning new cooking techniques and expanding my culinary skills.
  • Volunteering for community initiatives to give back to local communities and make a positive impact.
  • Enjoy hobbies that combine physical activity with outdoor exploration.
  • Passionate about balancing physical health with mental and emotional wellness.
  • Deepening biblical understanding with focus on enriching balanced mental and spiritual health.

Timeline

Location Manager / Technician

CTM Enterprises, Inc
07.2023 - Current

Remote Repair Technician

United Smart Tech
02.2023 - 07.2023

Sales Rep & Repair Technician

Cell Phone Hospital
02.2022 - 02.2023

PM Head Chef

Chalkboard Restaurant
02.2019 - 02.2022

Associate's degree - Culinary Arts & Hospitality

Platt College - Central Campus

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Robert Bailey