Robert Bailey
Los Angeles,CA
Summary
I have had roles in manual labor, retail, door to door sales, food service, and hotel management. I was promoted to an assistant manager role, managing beach equipment rentals for a Marriott hotel with 650 rooms.
Overview
7
7
years of professional experience
Work History
Front of House Team Member
Chick-fil-A Restaurants
01.2023 - 04.2023
- Take orders at register
- Make drinks for door dash customers
- Load food items onto tray/to go bag
- Clean floors
- Give great customer service to guests
Front Desk Associate
Borgata Hotel Casino & Spa, MGM Resorts International
04.2022 - 06.2022
- Check-in/check-out 5 to 20 hotel guests per hour
- Schedule reservations for hotel stays, restaurants
- Inform guest of hotel amenities
- Print rewards cards for casino players
- Work to fix issues that hotel guests have, ie: issues with the room, issues with the reservation dates, issues with rate posted different from rate hotel guest were told
Assistant Manager
Boucher Brothers
02.2021 - 06.2021
- Set up 300 umbrellas, 20 cabanas, 20 daybeds, and 1000 lounge chairs on beach with a team of 10
- Make sure everything on the beach was running smoothly (no trash, all umbrellas put deep enough in sand, etc)
- Charge quests room or credit card for equipment rented
- Go above and beyond to give each and every hotel guest the best experience possible
- Beach attendant employee at Marriott Harbor Beach; promoted to assistant manager of beach service at B Ocean Hotel in Fort Lauderdale
Busser/Food Runner
Cold Spring Country Club
06.2016 - 09.2019
- Bring dirty silverware/dishes from dining room to dishwasher
- Fold napkins, set tables with linen, plates, cups, silverware
- Set buffet table with cutting board and chafing dishes
- Carry food from kitchen to customer's table or buffet table
Education
Bachelor Of Liberal Arts - Mathematical Sciences
Nassau Community College
Garden CitySkills
- Money handling
- Point of sale systems
- Guest relations
- Building rapport
- Special requests handling
- Complaint handling
- Problem solving
- Staff coordination
- Teamwork and collaboration
Timeline
Front of House Team Member
Chick-fil-A Restaurants
01.2023 - 04.2023
Front Desk Associate
Borgata Hotel Casino & Spa, MGM Resorts International
04.2022 - 06.2022
Assistant Manager
Boucher Brothers
02.2021 - 06.2021
Busser/Food Runner
Cold Spring Country Club
06.2016 - 09.2019
Bachelor Of Liberal Arts - Mathematical Sciences
Nassau Community College
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