Summary
Overview
Work History
Education
Skills
Timeline
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Robert Baird

Menifee,CA

Summary

I am a Customer-oriented Store Manager offering over 8 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Reliable Store Manager skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.

Overview

8
8
years of professional experience

Work History

Warehouse Shipping Lead

Southwest Traders
Temecula, CA
12.2020 - 03.2022
  • Maintained current knowledge of practices and regulations for freight movements and package shipments.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Coached new staff preparing outgoing and receiving incoming shipments.
  • Produced reports on shipments, team performance and financial numbers.

Store Manager

Speedway LLC
Rialto, CA
03.2018 - 08.2020
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Store Manager

Domino
Lake Elsinore, CA
04.2014 - 12.2018
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.

Education

Some College (No Degree) - Criminal Justice

Mount San Jacinto Community College
Menifee, CA

Skills

  • Customer Support
  • Project management
  • Employee management
  • Problem Resolution
  • Verbal Communication
  • Quality Assurance
  • Safety regulations
  • Credit card payment processing
  • Report creation
  • Report generation
  • Microsoft Office expertise
  • Quality control
  • Shipping and receiving understanding
  • Schedule mastery
  • High-energy attitude
  • Sales expertise
  • In-store support
  • Problem-solving abilities

Timeline

Warehouse Shipping Lead

Southwest Traders
12.2020 - 03.2022

Store Manager

Speedway LLC
03.2018 - 08.2020

Store Manager

Domino
04.2014 - 12.2018

Some College (No Degree) - Criminal Justice

Mount San Jacinto Community College

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Robert Baird