Summary
Overview
Work History
Education
Skills
Timeline
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Robert Baker

Las Vegas,NV

Summary

Adept at managing high-stakes environments, I enhanced customer loyalty and team efficiency at Union Plaza Casino and Casino Royale & Hotel. My expertise in money handling and exceptional customer service fostered a professional yet engaging atmosphere, significantly improving game pace and satisfaction. Demonstrated reliability and keen observation ensured adherence to gaming regulations and smooth operation.

Overview

22
22
years of professional experience

Work History

Table Games Dealer

Union Plaza Casino
10.2023 - 01.2025
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.

Assistant Shift Manager

Casino Royale & Hotel
07.2003 - 03.2020
  • Enhanced customer satisfaction by effectively resolving disputes and complaints at the gaming tables.
  • Improved game efficiency by closely monitoring Table Games operations and ensuring adherence to policies and procedures.
  • Developed strong team rapport by providing ongoing coaching, mentoring, and support to Table Games staff members.
  • Promoted positive company culture among team members through open communication channels, supportive leadership practices, and mutual respect among colleagues.
  • Elevated guest experience by maintaining a professional atmosphere while fostering a fun and engaging environment for players.
  • Managed daily cash handling processes efficiently, ensuring accurate accounting records were maintained at all times.
  • Demonstrated adaptability in adjusting floor coverage based on changing business demands or unforeseen circumstances such as absences or high-volume periods.

Education

High School Diploma -

Valley High
Las Vegas, NV
06-1973

Skills

  • Reliability and punctuality
  • Excellent customer service
  • Keen observation
  • Money handling expertise
  • Team player mentality
  • Strong mathematical skills
  • Currency exchange
  • Table game rules
  • Customer interaction

Timeline

Table Games Dealer

Union Plaza Casino
10.2023 - 01.2025

Assistant Shift Manager

Casino Royale & Hotel
07.2003 - 03.2020

High School Diploma -

Valley High

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Robert Baker