Robert Baker
St. Louis,MO
Summary
Accomplished professional with a focus on delivering high-quality client care in mental health and substance use contexts. Recipient of Rock Star of the Year (2024) and Employee of the Year (2010) awards, reflecting a strong commitment to client satisfaction. Skilled in training and relationship management, with excellent communication and computer proficiency. Earned an associate degree in Behavioral Health Support, eager to apply extensive experience in a new position.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Valet Attendant
Propark Mobility
03.2023 - Current
- Greeted guests upon arrival. Assisted guests with luggage and check in. Assisted guests with luggage delivery to room. Parked cars for guests and retrieved cars for guests in a timely manner. Communicated with guests and made guests feel at home. I was awarded Employee of the Month for the East Coast Division in August, 2024 and Employee of the Year, 2024.
Retail Merchandiser
Survey.com
09.2020 - Current
- As a contractor, I work with many different companies performing resets, audits, display set ups, and many other merchandising responsibilities. Some of the clients I've worked for include Walmart, Target, Walgreens, Dollar General, and Schnucks Markets to name a few. The job assignments are made available to me through the Merchandising app offered by survey.com.
Behavioral Health Outreach Technician
Chestnut Health Systems
03.2025 - 06.2025
- As a team member of Chestnut Health System's Metro Project, I worked with riders on the Bi-State Transit System, and the St. Clair County Transit District. My position centered around interactions with individuals with untreated physical, mental, and substance use issues in a non-clinical setting. My job was to promote the recovery model of treatment, including trauma informed care, hope, respect, empowerment, health/ wellness, and spirituality/connectedness.
Guest Service Agent/Night Auditor
Moonrise Hotel
10.2019 - 11.2019
- During my brief stay at the Moonrise Hotel, I was training for all the responsibilities of a front desk agent. These included, but were not limited to, checking guests into and out of the hotel, making new or changing/canceling existing reservations, and providing exemplary customer service. I was also training for the position of night auditor.
Guest Services Manager
Hilton at the Ballpark
03.2019 - 06.2019
- As Guest Services Manager, I was responsible for the bell stand team members. The first contact guests have upon arrival with the Hilton at the Ballpark employees was the bell stand. I was responsible for hiring, scheduling, payroll, and resolving any issues that guests may encounter.
Vice President Client Service
GWIN'S TRAVEL
03.1994 - 06.2017
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Provided an elevated customer experience to generate a loyal clientele.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Contributed to annual agency new client sales
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Set up and explained new corporate client contracts.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Served as the main liaison between customers, management and sales team.
Education
Associate of Applied Science - Behavioral Health Support
Saint Louis Community College
St. Louis, MO12.2024
High school or equivalent - Basic studies
Lutheran High School North
St. Louis, MO09.1986
Skills
Case Management
Behavioral Therapy
Group Therapy
Customer Service
Guest Service
Retail sales
Crisis Intervention
Customer service
Addiction Counseling
Time management
Valet Parking
Social Work
Travel Arrangements (10 years)
Microsoft Office (10 years)
Individual / Group Counseling
Motivational Interviewing
Guest Relations Experience
Sales support
Effective problem solving
Quick decision making
Professional appearance
Navigation proficiency
Patience and composure
Stress tolerance
Detail-oriented approach
Time management expertise
Team player mentality
Reliability and punctuality
Memory retention
Strong communication
Punctual and reliable
Multitasking and organization
Team collaboration
Problem-solving
Friendly and outgoing
Attention to detail
Multitasking proficiency
Customer service excellence
Verbal and written communication
Teamwork and collaboration
Problem-solving abilities
Certification
September 2023 to November 2027
Awards
Rockstar of the Year, ProPark Mobility
2024
I was awarded ProPark Mobility's prestigious Rock Star of the Year, the equivalent of employee of the year for 2024., Employee of the Year
March 2010
I was awarded the prestigious Employee of the Year award by my former employer, Gwins Travel., Eagle Scout, BSA
March 1986
I achieved the rank of Eagle Scout in the Boy Scouts
Links
https://www.linkedin.com/in/robert-baker-29212b15a
Timeline
Behavioral Health Outreach Technician
Chestnut Health Systems
03.2025 - 06.2025
Valet Attendant
Propark Mobility
03.2023 - Current
Retail Merchandiser
Survey.com
09.2020 - Current
Guest Service Agent/Night Auditor
Moonrise Hotel
10.2019 - 11.2019
Guest Services Manager
Hilton at the Ballpark
03.2019 - 06.2019
Vice President Client Service
GWIN'S TRAVEL
03.1994 - 06.2017
Associate of Applied Science - Behavioral Health Support
Saint Louis Community College
High school or equivalent - Basic studies
Lutheran High School North