Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Robert Banks

LITTLE ROCK,Arkansas

Summary

Proficient Delta V specialist thrives setting up and maintaining stations, training users and supporting pivotal process improvements to operating systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources. Results-oriented Delta V specialist with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

System Operator

Heritage-Rineco
07.2003 - Current
  • Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
  • Analyzed data streams to aid in creation of marketable platform extensions.
  • Partnered with system administrators to maintain operating system and application patch levels.
  • Leveraged automation and scripting tools to monitor, maintain and first-level troubleshoot job and process automation.
  • Troubleshot system stoppages and determined best course of action to maintain system up-time.
  • Liaised with groups to assist in escalations and incident response, triage and resolution.
  • Maintained network users, mail accounts and directories to optimize network security.
  • Monitored system and application availability and performance information to support efficient operation.
  • Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
  • Quickly shut down equipment in emergency situations following protocols.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
  • Compiled reports analyzing performance data and presented findings and results.
  • Managed and monitored processes and machine systems by observing readings on control boards.
  • Operated and controlled material shredding, product transfer and compliance equipment.
  • Suggested specific ideas for process, productivity and safety improvements.
  • Controlled manufacturing plant operations using SCADA software.
  • Verified conformity of processes and conditions for production systems.
  • Adjusted control settings to manage chemical reactions, of storage and compliance settings.
  • Assessed readings from recording instruments, and other indicators and watched for warning signals.

Education

Associate of Science - Computer And Information Sciences

Southern Arkansas University Tech
Camden, AR
04.2003

Skills

  • Active Listening
  • Supervisory Control and Data Acquisition (SCADA)
  • Repair Work
  • Pallet Jacks
  • Critical Thinking
  • Switches and Routers
  • Superior Communication
  • Equipment Installation
  • Lockout and Tagout Procedures
  • Advanced Excel Spreadsheet Functions
  • Automated Control
  • Data Analysis
  • Hazardous Materials
  • Remote Camera Operation
  • Sample Collection
  • Complex Problem-Solving
  • Handheld Computers
  • Workplace Safety
  • User Technical Assistance
  • Flow Monitoring Software
  • Microsoft Office
  • Database Management System Software
  • Cable Installations
  • Networking Issues
  • Computer Terminal Operations
  • Hardware Operation
  • Hardware and Software Updates

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

System Operator

Heritage-Rineco
07.2003 - Current

Associate of Science - Computer And Information Sciences

Southern Arkansas University Tech
Robert Banks