Robert Baron
Queens,NY
Summary
To secure the Platform Engineering - Infrastructure Core Services role at JetBlue, utilizing my extensive background in system administration, infrastructure management, and identity management to drive platform stability and innovation. With a commitment to JetBlue’s core values of Safety, Caring, Integrity, Passion, and Fun, I am eager to contribute to JetBlue’s technology advancement and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crewmember Technology Support Analyst / Senior CTS Analyst
JetBlue Airways
06.2015 - Current
- Manage JetBlue’s Ricoh Printer Servers: Administer and configure Ricoh printer servers, performing application upgrades and ensuring network-wide performance.
- Cluster Management: Manage and support failover clusters for core and delegation servers, maintaining system availability and stability.
- Application Onboarding and Azure Integration: Onboard new applications, registering them in Azure for Single Sign-On (SSO) via SAML and OAuth to ensure secure and efficient access.
- Certificate and Secret Management: Manage certificates and secrets for applications, supporting secure access and compliance with best practices.
- BIGID Application Setup and Configuration: Configure and manage the BIGID application for database scanning, supporting data privacy and regulatory compliance.
- Intune Support and Configuration: Set up and manage Intune for mobile device management, ensuring secure and compliant usage.
- Provide advanced support for JetBlue hardware, software, telephony, and mobile devices, ensuring seamless end-user experiences.
- Administer user access and manage security across multiple platforms, aligning with organizational policies
- Coordinate and monitor software deployments, system upgrades, and patches, enhancing system reliability and business continuity.
- Document technical processes, creating knowledge base articles for training and escalation.
- Lead major incident response, coordinating resources to minimize downtime and maintain platform integrity.
- Manage and support networked devices, including conference room equipment (Cisco, Logitech, Microsoft).
- Provide 24/7 on-call support on a rotational basis, responding to escalations and critical incidents.
Associate Analyst, Mobile Communications
JetBlue Airways
06.2015 - 05.2016
- Provided support for JetBlue hardware and applications, including telephony and mobile devices.
- Delivered support for JetBlue’s pilots and inflight crew iPads, managing AirWatch Mobile Device Management (MDM).
- Gained extensive experience in mobile device management, software deployment, and distribution.
- Ensured up-to-date documentation and logged all support activities in IT ticketing and operational systems.
- Mentored team members, providing guidance on technical issues and best practices.
- Identified process improvements through standardization and IT automation.
- Distributed and supported mobile devices, including phones, BlackBerry devices, and wireless cards.
- Managed the lifecycle of IT hardware and wireless communication devices, from procurement to disposal.
Education
Bachelor of Arts in Liberal Studies, Concentration in Computer Science -
Thomas Edison State University
Trenton, NJ12.2024
AOS Degree, Aircraft Maintenance -
Vaughn College of Aeronautics And Technology
Flushing, NY01.2007
Skills
- Operating Systems & Servers: Expertise in Microsoft Windows Server, Active Directory (AD), and Azure Active Directory (Entra ID, Conditional Access, SAML, SCIM) Experience with managing ADFS, DNS, and DHCP
- Identity Management: Proficient with identity management solutions such as Microsoft Identity Manager, and Azure AD Skilled in building scalable identity frameworks integrated with existing infrastructure
- Virtualization & Infrastructure: Knowledge of IT infrastructure best practices, data networks, virtualization, and storage technologies
- Cloud & CI/CD: Experience managing applications in Azure and hosted datacenter environments
- Scripting & Automation: Proficient in PowerShell, NT Command Shell, and VBScript for automation and configuration
- Networking Fundamentals: Basic knowledge of network security, switches, firewalls, load balancers, and proxies, including network monitoring
- Software & Compliance: Experienced in Microsoft Office Suite, Exchange, Citrix VDI, and compliance with PCI, and IT General Controls
Certification
Microsoft Certified: Azure Identity and Access Management
BigID Professional course
Timeline
Associate Analyst, Mobile Communications
JetBlue Airways
06.2015 - 05.2016
Crewmember Technology Support Analyst / Senior CTS Analyst
JetBlue Airways
06.2015 - Current
Microsoft Certified: Azure Identity and Access Management
BigID Professional course
Bachelor of Arts in Liberal Studies, Concentration in Computer Science -
Thomas Edison State University
AOS Degree, Aircraft Maintenance -
Vaughn College of Aeronautics And Technology
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