Robert Bassett
Chicago,IL
Summary
To obtain a position, were I could help others as well with a company that's growing and I can use all of my skills to help grow . Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office Asst. manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems
Overview
40
40
years of professional experience
3
3
years of post-secondary education
Work History
DISPATCH/DRIVER
TENET CONCEPTS, DISPATCH
01.2018 - Current
- Address issue that the customer may have with their delivery or driver
- Coordinate activities of driver to ensure delivery are always delivered and completed on time
- Quarterback communication between driver and customer on the status of delivery
- Provide supervisory support and guidance to Drivers to reduce delays, handle unexpected situations and resolve problems that may arise
- Participate in round table meetings and address the concerns of the drivers to meet customer needs
- Promote teamwork amongst peers and Supervise, schedule, job duties and oversee drivers
- Driver miles for efficiency and direct, train & coach Drivers for the growth and the profitability of the company
- Planning, organizing and coordinating the time and the related information with the drivers and the customers concerns and receive their merchandise in a timely fashion
- Handling any requests and complaints from customers
- Answering Phones
- Scanning documents and typing information into the computer system
- Make & Take calls from and to the Drivers and update Time in and out reports on their arrival and departure times
- Assist Human Resources with significant input with every route issue related to drivers, such as but not limited to rescues, training, Driver discipline
- DRIVER
- Performs delivery of packages
- Operates vehicle and optimizes the delivery route considering priorities and traffic patterns
- Operates delivery vehicles in a polite, resourceful, professional, safe and secure manner
- Verify the contents of inventory loads against shipping by sorting set for delivery
- Provide customer service while delivering over established routes
- Inspect and maintain vehicle and equipment to ensure that they are in proper working condition
- Communicate with dispatch using mobile communications
- Obey traffic laws and follow organization’s transportation procedures
- Ensure packages are delivered and entered accurately
- Provide excellent customer service and responds to customer’s requests.
DRIVER, IMPAX
06.2017 - 01.2018
- Performs delivery of packages
- Operates vehicle and optimizes the delivery route considering priorities and traffic patterns
- Operates delivery vehicles in a polite, resourceful, professional, safe and secure manner
- Verify the contents of inventory loads against shipping by sorting set for delivery
- Provide customer service while delivering over established routes
- Inspect and maintain vehicle and equipment to ensure that they are in proper working condition
- Communicate with dispatch using mobile communications
- Obey traffic laws and follow organization’s transportation procedures
- Ensure packages are delivered and entered accurately
- Provide excellent customer service and responds to customer’s requests.
DRIVER
MV TRANSPERTAION
03.2016 - 06.2016
- Provide door-to-door transportation for passengers
- Plan routes to destination and evaluate alternatives for unexpected detours or emergencies
- Pick up passengers in response to radio or telephone relayed request for service
- Safe and defensive driving skills in accordance with MV’S driver training
- Follow proper procedure when transporting passengers including but not limited to proper wheelchair securement and providing passenger assistance at entries and exits
- Open and close doors for customers
- Provide passenger with easy entry and exit at pick up and drop off locations
- Maintaining knowledge of proper methods to load and unload, distribute and secure passengers
- Indicate completion of trip as instructed (e.g
- Through Mobile Data Terminal or Dispatch)
- Complying with local traffic regulations
- Evaluates and maintains proper speeds and distances based on road conditions and traffic conditions
- Completes accident and/or incident reports
- Collecting and records appropriate cash receipts and fares
- Completing Pre-trip and Post-trip inspections (e .g
- Records mileage, fuel level , vehicle defects, etc.)
- Tech
Security Officer
Guardian Security
Chicago, IL
04.2012 - 09.2012
- Monitor and maintain a safe and respectful environment on the grounds, Asst with problems that may occur in the grounds, Sign in Visitor in and out.
Asst. Clerk
Chicago Public Schools
Chicago, IL
08.2008 - 04.2010
- The ability to step into an unknown school or environment and proactively perform functions In addition, duties that will get the job done effectively for smooth operations of the school., Ability to stay several steps ahead, anticipates, and addresses problems before they develop, Proficiency with Microsoft Office, Microsoft Outlook, Impact, Sims, Verify, and other Student information databases, Participate in a Main Office "Team Approach" to respond to visitor and telephone inquiries from internal and external parties
- Internal parties include staff and students
- External parties Include but are not limited to parents, community members and district personnel.
Attendance Coordinator
Chicago Public Schools
09.2004 - 04.2010
- Responsible for attendance data, truancy problems
- Monitoring Teacher In-put Attendance correctly for students on a daily basis
- Implement & produce five- and ten-day notices to those students with chronic attendance issues, Put together adjudication packets for those students who have more than eighteen days out or more
- Responsible for data pertaining to school's attendance goals daily.
School Community Representative
Chicago Public Schools
09.2002 - 04.2010
- Liaison for the school and our parent population
- Go out to homes and assist parents with the need of the students Meet with Chicago Police District in the area and attend the C.A.P.S
- Meeting for the school
- Liaison for Community Churches and the School
- Liaison for the local Business Community & fundraising prospects, Liaison between alderman's office & school
- Mentor students who at times required additional staff supports to their individual situations.
Manager
Halloween U.S.A
Schaumburg, IL
08.2009 - 11.2009
- Responsible for all sales transactions, Monitor maintain professional demeanor of store, Assist in seasonal sales promotions.
Counselor
Y.M.C.A
Chicago, IL
09.1994 - 12.2006
- Helping students learn how to read and understand what they are reading and ways to understand different ways to do math, Mentor them with their behavior showing them ways to deal with their problems
- Showing the how to work with their hands using arts and crafts, playing soft ball with the students.
Stand Manager
Levy's Restaurant's
Chicago, IL
04.2006 - 11.2006
- Set up register before cashier start
- Assigning cashiers register, assigning work detail, making sure the stand is clean at the end of the night counting all the monies, auditing cashier
Security Officer
Chicago Public Schools
01.1990 - 09.2002
- Monitor and maintain a safe and respectful environment within the school as well on school grounds
- Asst with problems that may occur in the classroom and outside of the school
- Asst with emergency evacuation plane, keeping gang members out of the school and off school grounds
- Assist keep a safe passage to and from school for student.
Warehouse Person
Georgia Nut Company
Chicago, IL
04.1985 - 01.1990
- Receive incoming freight Confirm packing lists and received agree to ACT purchase order, Complete Receiving Inspection document, Put away orders received, Perform inventory cycle counts as requested, Maintain shipping supplies, Prepare and package customer orders for shipping, Palletize outgoing orders and loading trucks, Pick up orders from vendors, Forklifts and trucks in order to load and unload shipments, Deliver orders to customers, Keep warehouse and outside yard clean and organized, assist with light office duties as needed including answering phones.
Field Services Operations/ Driver
Shred-It
- Route Driver responsible for providing industry-leading levels of service to clients while taking care of all customer document destruction needs, including transporting supplies and materials, safely and in accordance with company policy and all local and federal laws
- This involves loading and unloading the delivery vehicle and ensuring that all cargo is safely secured before transport
- Key Job Activities:
- Performs onsite/offsite document destruction of confidential information
- Performs pre/post-trip checks, and driver check-in on the assigned truck, prior to leaving or closing for the day
- Reports maintenance issues to Transportation/Dispatcher for follow-up
- Operates company equipment in a safe and efficient manner in an effort to minimize the risk of injury and equipment damage
- Complies with all local, state, and federal laws governing driver fitness and hours of service
- Complete and maintain DOT logs when applicable
- Maintains a high level of security when emptying consoles and/or collection totes by ensuring all documents are retrieved and the consoles/containers are securely locked
- Services accounts using a hand-held device, ensuring console/containers are barcoded, locations are up to date, and the accuracy of type and quantity of consoles/containers
- Manages assigned routes ensuring customers’ confidential material is collected and serviced in a timely and accurate manner
- Handles and responds to all customer problems and inquiries expediently and in the best interest of both the customer and
- Perform other duties and responsibilities, as assigned.
Line Maintenance
Thille, ATM
09.2012
- Initialize on a locks to D-Installing a lock on ATM’s
- Replacing locks on ATMs, adjust belts that come lose, clean parts that can cause the ATM to go off-line or not work from card reader, Pully’s, printer parts paper feeder, removing paper jam, Replace Locks going out to different machines when they go off- line to see can I get them back up and in service without calling for second line
- Services ATMs Deposit Pulls and take them to different sites and other duty’s that might requires me to do from Pick up and Drop off money from varies locations Loading ATM and loading Coin Machine counting and transfer money to the places that it is needed to go
- Driver of Armor car to varies Locations.
Education
High School Diploma -
02.2022 - 02.2025
Skills
- ADDITIONAL INFORMATION
- Key Skills
- Office Management, Attendance Policies & Procedures, Report & Document Preparation, Microsoft Office, Excel, Sim, Student Scheduling, Spreadsheet & Database Creation, Accounts Payable/Receivable, Bookkeeping & Payroll, Windows, Impact, Dashboard, Records Management, Meeting & Event Planning Inventory Management, Expense Reduction, Power Point, Grade Book, Computer Programmer, Installing Computers as well as Trouble Shooting Replace parts that might be needed in a computer
Timeline
Penn Foster High School - High School Diploma,
02.2022 - 02.2025
DISPATCH/DRIVER - TENET CONCEPTS, DISPATCH
01.2018 - Current
- DRIVER, IMPAX
06.2017 - 01.2018
DRIVER - MV TRANSPERTAION
03.2016 - 06.2016
Line Maintenance - Thille, ATM
09.2012
Security Officer - Guardian Security
04.2012 - 09.2012
Manager - Halloween U.S.A
08.2009 - 11.2009
Asst. Clerk - Chicago Public Schools
08.2008 - 04.2010
Stand Manager - Levy's Restaurant's
04.2006 - 11.2006
Attendance Coordinator - Chicago Public Schools
09.2004 - 04.2010
School Community Representative - Chicago Public Schools
09.2002 - 04.2010
Counselor - Y.M.C.A
09.1994 - 12.2006
Security Officer - Chicago Public Schools
01.1990 - 09.2002
Warehouse Person - Georgia Nut Company
04.1985 - 01.1990
Field Services Operations/ Driver - Shred-It