Robert Bateson
Bozeman,MT
Summary
Seasoned Master Plumber and Project Manager with a proven track record at Williams Plumbing & Heating Inc, excelling in pump installation and project management. Renowned for enhancing workmanship quality and customer satisfaction, I significantly reduced callbacks through expert troubleshooting and preventative maintenance. My leadership and technical skills have consistently driven project success and team development, ensuring high-quality service delivery and efficiency.
Overview
33
33
years of professional experience
Work History
Master Plumber
Bateson Plumbing and Heating
04.2015 - Current
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
- Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
- Increased company revenue by consistently upselling additional services and products based on clients'' needs.
- Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
- Strengthened relationships with key vendors and suppliers through regular communication and collaboration, ensuring timely delivery of high-quality materials at competitive prices.
- Saved clients money on utilities bills by recommending energy-efficient fixtures during consultations for renovations or new installations.
- Optimized resource allocation by delegating tasks according to individual team member strengths, ensuring efficient execution of each project component.
- Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
- Collaborated with architects and engineers in the design phase of construction projects, contributing valuable insights as a Master Plumber.
- Mentored junior plumbers, sharing expert knowledge and fostering skill development through hands-on training exercises.
Master Plumber- Manager
Manhattan Plumbing and Heating
02.2010 - 12.2012
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
- Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
- Maximized project profitability by accurately estimating labor hours, material costs, and equipment rentals for various jobs.
- Saved clients money on utilities bills by recommending energy-efficient fixtures during consultations for renovations or new installations.
- Expanded client base through positive word-of-mouth referrals from satisfied customers following successful plumbing installations or repairs.
- Ensured safety compliance by diligently adhering to local building codes and OSHA regulations during all plumbing tasks.
- Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
- Delivered exceptional customer service, resolving issues promptly while maintaining open lines of communication with clients throughout the process.
Manager
Insty Prints.
04.2008 - 10.2009
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Master Plumber-project Manager
Williams Plumbing & Heating Inc
03.2000 - 12.2008
- Contributed to the company''s reputation for excellence by consistently meeting or exceeding performance metrics related to workmanship quality, timeliness of service delivery, and customer satisfaction ratings.
- Reduced callbacks by providing thorough inspections and implementing preventative maintenance measures for clients'' plumbing systems.
- Assisted in the development of a comprehensive preventative maintenance program for clients, identifying potential issues and providing cost-effective solutions before problems escalated.
- Maintained safe working environments through regular site inspections, hazard assessments, and implementation of corrective actions when necessary.
- Managed inventory of tools and materials to maintain optimal stock levels, reducing downtime on job sites.
- Optimized resource allocation by delegating tasks according to individual team member strengths, ensuring efficient execution of each project component.
- Played an integral role in the hiring process for new team members, conducting interviews and evaluating candidates based on technical competencies and cultural fit within the organization.
- Collaborated with architects and engineers in the design phase of construction projects, contributing valuable insights as a Master Plumber.
- Streamlined project completion by effectively coordinating with contractors and other trades on job sites.
Plumber-project Manager
PJ’s Plumbing and Heating.
06.1991 - 07.2000
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Installed new piping systems in various types of buildings following local building codes and regulations.
- Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.
- Measured, threaded, and cut materials to correct angles.
- Selected type and size of piping required for each project.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Delivered high-quality workmanship, consistently meeting or exceeding client expectations on completed jobs.
Skills
Pump Installation
Water heater repair
Expert Troubleshooting
Sewer Line Maintenance
Project Management
Water treatment
Pressure Regulation
Hydronic Heating
Timeline
Master Plumber
Bateson Plumbing and Heating
04.2015 - Current
Master Plumber- Manager
Manhattan Plumbing and Heating
02.2010 - 12.2012
Manager
Insty Prints.
04.2008 - 10.2009
Master Plumber-project Manager
Williams Plumbing & Heating Inc
03.2000 - 12.2008
Plumber-project Manager
PJ’s Plumbing and Heating.
06.1991 - 07.2000
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