Robert BATISTA
MIAMI GARDENS,FL
Summary
Retail Assistant Manager with 35 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
18
18
years of professional experience
Work History
Retail Assistant Manager
Big Lots
10.2005 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained exceptionally clean, customer-friendly and well-run [Type] department.
- Generated promotional plans designed to boost store traffic and revenue.
Education
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL05.1992
Skills
- Retail Space Planning
- Recruitment and Training
- Plan Sales
- Constructive Feedback
- Merchandising Operations
- Cash Reconciliation
- Strategic Selling
- Store Reset and Recovery
- Manage Employees
- Sales Monitoring
- Cash Register Operations
- Merchandise Promotion and Display
Accomplishments
- Collaborated with team of 6 in the development of store of the future.
- This project was structured two months time frame in the state of Tennessee . This particular store had the least amount of employees with no experience in remodeling or resting . We where able to finish 2 weeks and five days . As for this store the results was the grand opening focus store out of ten other stores.
Timeline
Retail Assistant Manager
Big Lots
10.2005 - Current
High School Diploma -
Miami Carol City Senior High School